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To Whom It May Concern, My name is Sophia Goren and I am an attorney at Tycko & Zavareei LLP, a public interest law firm based in Washington, D.C. I am investigating a potential class action lawsuit against Securus Technologies and reading this thread has been very...
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Anonymous

Roberta Arnold I have attempted video visitation twice and my loved one, the inmate was not checked in. The entire 20 minutes the screen read: waiting for inmate to join and there was a warn...

Anonymous

Anonymous Securus took my money I put on a prepaid call account for my 58 yr old brother. Their saying he used it already which is a lie because he's been in the penitentiary for 11 yrs...

#964423
My call drop when I was talking to my husband on the phone only talk for 8 minutes before it was cut off need my refund back 4call drop Ms Glenda
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Anonymous

Brandy I talk to my husband about six times a day, at minimum they terminate my calls they say for three ways but we don't do them, we are literally just talking. And yesterday they ...

Phone calls were only reimbursed when it was a landline phone which no one has anymore company wouldn't reimburse from cell phones
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Anonymous

The Truth Use Securus phone sytems at your own risk. They have been caught violating the 6th Amendment all over the country. They record Attorney Client privileged communications and ha...

Securus Phone Services Review

#1014587
1.4
Dropping call after one minute and charging almost 4 dollars. Then you can't speak to a live representative to get a credit.
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Securus Technologies Account Review

#1009335
I need to unblock my calls and on line account
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Short Review for February 13, 2017, Pc_service

#1007480
1.0
The rates are rediculous so i had my love one purchase minutes they blocked my phone. I rather spend 80 dollars to go see him the to give securus tech another dime. They just a bunch of *** artist and thieves. Tdcj you could do better
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Securus Technologies Phone Service Review

#1005168
1.1
My brother has been locked up for a month. I reached out to him using this service and was Sadly let down. I'll would NOT pay for this service. I will not sign up for anymore video visitation with this company, EVER! I hope everyone reading this will listen. It's a ripoff!!!! God bless you and your love one
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I want my *** money back. $51.25 unlimited calls for 1 month. He called and u charged $29.95 and $14.99 for one *** call.$97.19...for 15 minutes! Call and get run around for hours. Give me my *** money im single parent i dont have $ to *** away on fraud! U have till...
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Anonymous

Mimi Did ever talk to anyone that didnt give u the run around? The same thing just happened to me except i caught it before i signed their agreement.its a tptal scam and disnt u n...

Stole my money!!! Set up video visit with my father, about 2min in we got kicked off the video page and never could get connected again. I called the jail in which he is incarcerated they could do nothing. So i called securus to customer service. After 28 mins on hold...
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Their idea of getting a refund is a joke. The inmate has to go to Western Union and show ID. The person who used their credit card can't get refund. This is nothing but a ripoff. I waited over 22 mins on live chat. My calling time to talk went from 3 in line to...
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Here is a summary from 5/9 to present. Calls to the same number through 6/20 were $2.50 whether 1 minute or 20. Rate change on 6/20 the same calls became .13 per minute so a 10 minute call became 1.30 instead of 2.50. Sometimes between July and Aug calls to the same...
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I have tried to update my card with new expiration date & security code. I keep getting a msg. saying it can't be processed. I called my bank and Securus is using the outdated info. I have called & gone on-line numerous times and I get the same run-around. Call...
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I didn't like
  • Extremely bad customer service
#914568

So i have read all the reviews on this company and to me it seems like a terrible site to go through, my husbands brother is wanting us to sign up with this company so he can talk to us but after all i have read why would i want to sign up for a company who is doing...
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I didn't like
  • Extremely bad customer service
#911827
This company is a *** rip off. There have been several discrepancies on my account due to securus which has led my account to be in a negative and blocked status. Although they admit it's their fault my account still has to go through the accounting department TK be...
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