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1. This must be the only company in America that charges you money for prepaying for their services ($3 online and $4.95 for live operator). The charge applies for credit and debit card both. 2. $5.00 for a 10 min local call on a prepaid account. 3. $14.95 for a 20 min...
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The Attorney General needs to go in and shut this company down.They are robbing people.Just because a person is in jail does not make them a bad person. But this company cares Nothing about them and it shows.I will be glad when my husband is done with his 45 days.I...
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1.0
#1026427
Securus is one of the worst companies I have ever had the displeasure of dealing with. Their customer service is horrible and their agents (Tangy, for one) are RUDE! And Tangy likes to argue with customers! Their hold times are long and they are NOT helpful at all, if...
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2.3
I liked
  • Idea of video visits
I didn't like
  • Willingness to help
  • Inegrity
  • Have proof and they still wont help
#1023311

Securus Technologies Inmate Phone Service Review

#1035384
3.4
I recieved a call from a incarcerates loved one on Easter. We talked about 5minutes and the phone call hung up.No error on either party.How can I be reimbursed?
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Short Review for April 16, 2017, Pc_service

#1034951
I done had 2 calls just got disconnected I paid for those calls and I can't never reach a repacenative what the *** can u all please replace what I have paid for
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Short Review for March 29, 2017, Pc_pricing

#1027327
8.99 per visit. This company is robbing us and profiting off of us wanting to see our loved omes
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Securus Video Services Review

#1025739
1.0
Does the securus video vitsitions have Java and flash player on my phone and I need to install the Java and flash player on my phone
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This company uses predatory practices to prey on the family of people that are incarcerated. The family has not done anything wrong, they just want to speak with their loved one. It is not the families fault that the individual is in prison. But they are treated like...
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Anonymous

Anonymous 1 Yes Securus are thieves. They charged my debit card for many calls that did not go through. Bigger crooks than the guys in jail.

1.0
I didn't like
  • Customer service
#1016526
I called to add more money to my account because their calls are absolutely expensive. The lady I talked to right off the bat has a nasty attitude then tells me my card didn't go through because she didn't enter the card name correctly. I told her to do it again and...
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i spent alot of money every week for my boyfriend to call me 4 out 5 times he calls me (that go through) it says call is being terminated no 3rd party calls... i am NOT calling anyone else....i only want to talk to him....you guys need to resolve this issue cause this...
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Anonymous

Anonymous The same thing happens to me and a one minute call will cost almost 4 dollars.

1.0
I didn't like
  • Endeing of calls before they even start
#1001347
After canceling their services, they stilk deducting their monthly payments without my consent, call customer service, and their explanation was they never received my 30 days notice, which i provide them with a copy of that letter, a month later, another charge again....
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1.0
#999588
Hi My name is Gina M Politte , my son is in Butler County Adult Detention in El Dorado Kansas 701 Stone Street El Dorado, Kansas, 67042 - he has also been in RDU, El Dorodo Kansas . I called to inquire about a less expensive service,only to find this is the only...
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1.2
I didn't like
  • Umployees cant answer my questions
  • Misleading
#980337
Every time I call to address an issue with this company, I speak to a ghetto rat who can barely articulate above a third grade level. They don't care about resolving issues because this is the only way for someone to speak to their family or friends who are...
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I've been using my bank card on my account with them for over a year. They flagged my card for fraud because I made to many payments on my account. If the money is low in my phone obviously I'm going to add more money. I called in and she says well there is nothing we...
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1.8
#966269