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securus is a *** up up incompetent sccaammer company. securus and whom ever allows them to be anything are the criminals. *** securus and there no contact phone policy. so they cant be cussed out for what they are. no spell check! word ward werd wbrd wcrd wdrd werd...
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I have always had a account with Securus since 2013. Recently I have changed my address and telephone number and although I have notified Securus both by e-mail and in writing, my friend is unable to call me. former address: 21 Lovegrass Ln. Austin, TX 78745 I...
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You rip people off at their most vulnerable and then have some automated bulls hit that just sends you in circles with NO HUMAN interaction. Your company sucks!
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Anonymous
Anonymous

worst customer service in fact NO customer service they leave u on hold for over an hour... they doubled more than doubled the cost of my calls in one day with no notice.. i t...

1.0
#783235

Securus Technologies Account Review

#912826
I believe I put money on and old acicin need sount not on my new phone . `how do I recover my money
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Securus Account Review

#880910
1.0
Worst company ever they make mistake saying my card was not working when it had funds and worked just fine they proceed to block me for 30 days for thier mistake and when I call say can't do anything and hang up on me as I am crying
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Securus Technologies Phone Service Review

#863543
I had another dropped call. I havnt complained until today. I juzt lost a call but it took 6$ also it wont let him call back i want my monry. I have spent a lot of money. I know i have lost at least 5 calls. Last one today 3;30
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Securus Technologies Customer Care Review

#848020
1.4
My calls kept being drop so I lost money off my account something needs to be done lost to much money 8435209074
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So we decided that it would be cheaper to send my hubby the money to put on the phone so that we could talk. I had a credit of forty cents on my pre-paid account which we no longer use. Securest blocked my number so that we would not have any other choice but to add...
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They are very incompetent. I talked to an operator that told me how much I owed. I paid it then the next day received a call saying my service was disconnected. I called and was told I was given the wrong amount due. The taxes were not included. I asked them to...
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Anonymous
Anonymous

Class action law suit ...

Whenever I make a payment from my phone to add funds I always get an email immediately after saying that there were changes made to my account. The website automatically enrolls you in auto pay without your permission which is a setting that will automatically add...
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I closed my Securus account on November 10, 2015, I was in turn refunded from Securus an amount of $80 back to my credit card due to having a positive balance when closing account. I have not been in my account since Nov 10, 2015, since I had no reason to. Now I am...
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I didn't like
  • Anything about this company
  • On hold 40 min
#770834
My name is Dorothy, and l use securus for telephone calls I just put money on his account 40.00 dollars Patrick only calls me once a month because he in segregation I've only spoke with him only twice since I've put that money on his account now they are saying the...
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4 months I have previous phone calls dropped from your guyses company without receiving any reimbursement back and we have sent a letter to Securus telling you guys this knowledge and still we have not heard anything so now I talk to a representative he told me to go...
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2.3
#763853
Have been trying to get set up to call a foster brother in Alaska prison since March 2014. Securus has screwed up at every step and has just been a total pain to deal with. They are Alaska's EXCLUSIVE provider yet don't have AK in any of their drop down account set...
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2.5
I didn't like
  • Not able to resolve issue
  • Product that did not work as promised
  • Misleading
#756902