by PissedConsumer1558785 #1558785
Used them for over 5 years. Service and equipment were no problem. Raised monthly fee way above others like Ring. Cancelled the service now are trying to collect an extra month premium after my service stopped. Small amount but will not pay. States it is their policy...
by AttachedWasp #14614161.3
I'm not going to debate the "sales" issues here, as we're all aware that sales people sell you things that are not close to reality. I purchased and went into contract with an ADT pulse system. I'm a hardware engineer, the equipment they showed up to my house with, was...
Protection One - Cancellation issue
by PissedConsumer1547362 #15473622.8
Ok...moving to new location and it will take 6-9 months for house to be built. I can’t cancel service without paying next 6 months of service because of contract issue/length of service.
Who has 3 year contract length? After having been with ADT for years prior to moving to Texas, you’d think it would be same time since it’s been bought out by ADT. Not one other service provider is charging me for cancellation of service! Horrible policy.
You pay for all the devices, you pay for replacements, any service calls and overall service and then if you leave early you still get charged more! Never again and I’ll spread word to all new neighbors -1000 plus new home owners on the neighborhood Facebook page!
by MintyAiredaleTerrier878 #14514862.8
This company has a great product with the worst customer support I have ever seen. If you purchase a 6 camera pack at one time of the ARLO PRO2 you can use all of them on the basic free plan. I purchased a 3 pack then bought 3 more cameras. If you purchase it in this man...
by PissedConsumer1538339 #1538339
I accidental set my home alarm system off a few times, caught in time to reset system, I thought. The must recent time I was away and the neighbors informed me. So I followed up with Ackerman Security to do a system test, only to discover the home alarm system no commun...
by GuardedRockHyrax #14402561.0
My husband called ADT to inquire about starting service. ADT suggested we have a tech come out and see the house and discuss our options. Our house is a new construction and already had hardwired honeywell sensors. The tech came out on 12/27/18 at 3pm. My husband was wor...
by kroyekimmai #14642381.9
I just signed up for a monthly plan with Arlo cameras. I was told that I must renew the plan every month, they do not have a continuing plan that I will be billed the monthly amount automatically every month. I never heard of a maintenance plan that you had to renew...
ADT - Terrible Service
by HappyNumbat252 #1440161
The Few times that I've called ADT, there is always a long wait time to talk to an actual person. I've been charged 0ver $65 a month for the System and one video camera.
It took forever to cancel the service and later I received a phone call telling me that they could reduce the monthly monitoring fee to $35 a month, WOW !!!
That confirms that I have overpaid for many years and whenever trying to contact them, all calls took over 35 mins to connect to a person. Not recommended at all !!