Erica M Yuw
map-marker Northglenn, Colorado

Personal

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Security Properties - Personal
Security Properties - Personal - Image 2
They do not follow their own terms of the lease and post 10 days before the late fee is due even mention specific date on lease. 10 day was posted. Three days before due date was in effect for late fees and even late date listed on lease agreement.
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Cons:
  • Notices
  • Neglectful
  • Post

Preferred solution: Discontinue late notices till after the ninth of the month

User's recommendation: Read all terms of the lease, especially late fee section

Alaine S

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Verified Reviewer
| map-marker Rio, Virginia

The office staff is totally disrespectful,trashy environment ,the maintance is very poor quality ,things doesn’t get done that need to be in your apartment

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Tanae was very rude and disrespectful to me when I was trying to have a conversation with her this morning,she kept cutting me off and not listening what I had to say,poor management
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Preferred solution: Price reduction

User's recommendation: Do not live here

Alaine S

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Verified Reviewer
| map-marker Rio, Virginia

Talk to a supervisor

I need to talk to someone in this head office about issues Im having with with the office here at mallside forest court,and issues that we are having at this apartment,as soon as possible,tanae here at the office was very disrespectful to me this morning she wouldnt even let me speak about issues that we have at our apartment and so fourth,I need to speak to someone over her head about problems we are having here at mallside,as soon as possible
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Pros:
  • Location
Cons:
  • And maintance sucks here
  • Trashy community
  • Rude office people

Preferred solution: Price reduction

User's recommendation: I would not rent here what so ever,the office manager is so rude,ignores your phone calls ,and the maintance is poor here,I would not recommend living here I’ve only been here a month and it’s been a total nightmare for us

Tamasia H

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Verified Reviewer

I want speak someone because I got a 21/30 for some I didn't do

The lady next door have been beating on my walls knocking pictures down off my wall and have went to the landlord and told her my kids been beating on her wall and knocking her pictures down which we barely been home since the shootting and my kids dad been barred and the lady live under me have been saying my kids have not been making noise then I come home to take a shower I see a 21/30 on my door for stuff thats not true and I told the landlord look at cameras she will see I hardley be home
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Preferred solution: The 21 /30 took away

Anonymous
map-marker Castle Rock, Colorado

URGENT. Zendesk[KYMO53-K88P]

I have called 7 times to speak with Gus. I only have 2 weeks to be out of my current place and On-Site says I own you 38.50 and this is stopping me from moving in. I have filed 2 disputes with on-site and they say they confirmed with The Reserve At Northglenn that I do own the 38.50$. But when I call the Reserve At Northglenn you all tell me I own nothing and have no bill. I need this resolved ASAP. This is still not resolved. I need this to be fix today. This issue has gone well past the due date. On Nov 4, 2021, at 5:28 PM, RealPage Product Support wrote: Patsy, a solution has been identified on your case. We have identified a solution we believe will resolve your issue. It is important to us that you are able to confirm this solution meets your needs. Please review the detailed solution below. Solution: I do see you have an ongoing dispute that has been escalated. However, there is no update yet. Please reach out to the Renter Relations Department to check on the status of your dispute. You may reach them at: Phone: 877-222-**** Email: OSMConsumerInquiry@***.com What Happens Next: I am leaving the case open for you to confirm the solution meets your needs. Please reply back to this email once you have reviewed the solution to let me know if this has resolved your issue. I will attempt to contact you 3 times before closing the case. If at any time you find that this has not resolved your issue, reply to this email. Thank you, Iris RealPage Product Support Case Details Case Number: SF0854**** Case Priority: P3 - Medium Account Name: Consumer-Realpage Case Subject: Applicant Dispute Case Description: Ok, thank you so much. I will attach a screen shot of the issue that is causing me to not be approved.I spoke with Northglenn again this morning and again they said to call on-site because they have no bill for be and show I own them money. At this point Os-Site says to call Northglenn and Northglenn said to call On-Site and they both can not help and are blaming each eachother. I have 3 weeks to be out of my current place so I am running out of time. When I spoke with Gus last he said he would take care of it either way, but I have not heard back yet. Please contact me as soon as possible. I do not mind either way to pay or not to pay. I have asked both on-site and Northglenn Apt to pay and both said they can't take my money. Rental History Dispute #220601 - with On-SiteThank you for your time, Patsy MasonPatsymason1@***.comCell# 720.329.2200Alt # 502.296.2935On Nov 2, 2021, at 10:07 AM, Info Line wrote:##- Please type your reply above this line -##Thank you for taking the time to contact the Security Properties Residential support desk. Your request (14741) has been received and will be reviewed by our support staff in order to field it to the most appropriate person or department to assist in this matter.Thank you for your patience and we look forward to working with you.To add additional comments, reply to this email.This email is a service from Security Properties Residential. Delivered by Zendesk[KYMO53-K88P]
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Linda C Ybv

New lease contract not within the time frame of the lease agreement

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I request my new lease offer on May 17, 2021. It has been over a week 12 days that I have not received it. I will need to make arrangements to vacate, and notify my employer 30 days in advance. People have lives that apparently dont matter to you cause of your familiar to provide your end of the lease agreement. Please sent it to stoneridge farms at the hunts club in Gallatin for 2206 immediately. People also have medical issues that dont concern you but r a factor in your delay reaction. So have some sympathy for goodness sake. Linda Chirby
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Pros:
  • Nice while it lasted
Cons:
  • Not forthcoming on new leases

Preferred solution: My freaking lease offer please. ASAP.

User's recommendation: At this time is undefined. And I’m non commital on the issue.

Anonymous
map-marker Lake Oswego, Oregon

SECURITY PROPERTIES SHOULD PAY ATTENTION TO ONE JEFFERSON APTS

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The level of unprofessional behavior and rudeness with the manager of One Jefferson Apartments owned by Security Properties. There are rat problems, ant issues, very low quality apartments with even lower quality of maintenance and service. I have never been treated as rudely as I have trying to live here. It took over 3 months to fix the heating. When the place flooded, it took over 4 days to be contacted by the office. This place is horrific! DO NOT RENT HERE! The service is really bad and the quality of places just as unacceptable. The staff laughs at you and makes fun of your circumstances. How these people still have jobs is a mystery.
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Cons:
  • Lack of customer service
  • Cheap apartments
  • Unprofessionalism
Reason of review:
Poor customer service

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