URGENT. Zendesk[KYMO53-K88P]

I have called 7 times to speak with Gus. I only have 2 weeks to be out of my current place and On-Site says I own you 38.50 and this is stopping me from moving in. I have filed 2 disputes with on-site and they say they confirmed with The Reserve At Northglenn that I do own the 38.50$. But when I call the Reserve At Northglenn you all tell me I own nothing and have no bill. I need this resolved ASAP. This is still not resolved. I need this to be fix today. This issue has gone well past the due date. On Nov 4, 2021, at 5:28 PM, RealPage Product Support wrote: Patsy, a solution has been identified on your case. We have identified a solution we believe will resolve your issue. It is important to us that you are able to confirm this solution meets your needs. Please review the detailed solution below. Solution: I do see you have an ongoing dispute that has been escalated. However, there is no update yet. Please reach out to the Renter Relations Department to check on the status of your dispute. You may reach them at: Phone: 877-222-**** Email: OSMConsumerInquiry@***.com What Happens Next: I am leaving the case open for you to confirm the solution meets your needs. Please reply back to this email once you have reviewed the solution to let me know if this has resolved your issue. I will attempt to contact you 3 times before closing the case. If at any time you find that this has not resolved your issue, reply to this email. Thank you, Iris RealPage Product Support Case Details Case Number: SF0854**** Case Priority: P3 - Medium Account Name: Consumer-Realpage Case Subject: Applicant Dispute Case Description: Ok, thank you so much. I will attach a screen shot of the issue that is causing me to not be approved.I spoke with Northglenn again this morning and again they said to call on-site because they have no bill for be and show I own them money. At this point Os-Site says to call Northglenn and Northglenn said to call On-Site and they both can not help and are blaming each eachother. I have 3 weeks to be out of my current place so I am running out of time. When I spoke with Gus last he said he would take care of it either way, but I have not heard back yet. Please contact me as soon as possible. I do not mind either way to pay or not to pay. I have asked both on-site and Northglenn Apt to pay and both said they can't take my money. Rental History Dispute #220601 - with On-SiteThank you for your time, Patsy MasonPatsymason1@***.comCell# 720.329.2200Alt # 502.296.2935On Nov 2, 2021, at 10:07 AM, Info Line wrote:##- Please type your reply above this line -##Thank you for taking the time to contact the Security Properties Residential support desk. Your request (14741) has been received and will be reviewed by our support staff in order to field it to the most appropriate person or department to assist in this matter.Thank you for your patience and we look forward to working with you.To add additional comments, reply to this email.This email is a service from Security Properties Residential. Delivered by Zendesk[KYMO53-K88P]
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#3040465 Review #3040465 is a subjective opinion of poster.
Castle Rock, Colorado
New Reviewer

New lease contract not within the time frame of the lease agreement

I request my new lease offer on May 17, 2021. It has been over a week 12 days that I have not received it. I will need to make arrangements to vacate, and notify my employer 30 days in advance. People have lives that apparently dont matter to you cause of your familiar to provide your end of the lease agreement. Please sent it to stoneridge farms at the hunts club in Gallatin for 2206 immediately. People also have medical issues that dont concern you but r a factor in your delay reaction. So have some sympathy for goodness sake. Linda Chirby

User's recommendation: At this time is undefined. And I’m non commital on the issue.

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#2576484 Review #2576484 is a subjective opinion of poster.
  • Nice while it lasted
  • Not forthcoming on new leases
Preferred solution
My freaking lease offer please. ASAP.


The level of unprofessional behavior and rudeness with the manager of One Jefferson Apartments owned by Security Properties. There are rat problems, ant issues, very low quality apartments with even lower quality of maintenance and service. I have never been treated as rudely as I have trying to live here. It took over 3 months to fix the heating. When the place flooded, it took over 4 days to be contacted by the office. This place is horrific! DO NOT RENT HERE! The service is really bad and the quality of places just as unacceptable. The staff laughs at you and makes fun of your circumstances. How these people still have jobs is a mystery.
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#1320486 Review #1320486 is a subjective opinion of poster.
Lake Oswego, Oregon
  • Cheap apartments
  • Lack of customer service
  • Rat problems
Reason of review
Poor customer service

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