map-marker Orangeburg, South Carolina

I need my refund!

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I'm still being charged AFTER I CANCELED my policy months ago. I would like to be refunded all funds owed to me.

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janice h Fkt

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Verified Reviewer

I would like to cancel my pocly i DON''T WANT IT!!

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No one heard of you so cancel the policy

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Preferred solution: Full refund

Julie N Pko
map-marker Hoover, Alabama

Will not pay your claim. Jump through hoops!

I had my 2003 BMW 5 series towed to my mechanic. I had discussed with him that my boyfriend put an apoxy on my raidiator to prevent my vehicle from overheating 3 days prior.

Of course we agreed that this was a simple patch and that I needed my car fixed. I took my car to my mechanic and contacted Secure Car Care. They asked for my last two service records. No problem.

I take great care of my vehicle and ensure that it is up on all maintenance. (I think another form of proof that I take care of my vehicle is by purchasing Secure Car Care.) Secure Car Care proceeded to send an adjuster to my vehicle. They explained that this is what they do for a fix over $1000. The adjuster deemed the apoxy as an "improper fix" and thus deemed the claim as invalid.

They said, "How do we know that this wasn't present before your contract began." I've been with them for 6 months paying $157 per month!!! Why would I allow flimsy apoxy on my car for months? It wouldn't even hold. According to the company it is an improper fix and they refuse to pay for my car repair.

I strongly suggest that you NOT utilize this company as secure car care. It is anything but secure car care. I have been dealing with this for three weeks now only to learn that they are NOT the company they claim to be.

I will be paying $1400 for the fix. This company will NOT stand by their word and will NOT pay for your car to be fixed.

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Insurance Expert Talks

Insurance Claims Tips: What Red Flags to Watch Out

Apr 23, 2021

How to file an insurance claim? Why do you need a public adjuster? Vince Perri, CEO of Commercial Claims Advocate, shares his best tips about insurance claims. Find out how to deal with complex residential insurance claims and commercial losses.

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Vince Perri
Vince Perri

Vince Perri is a Expert Claims Adjuster and CEO of Commercial Claims Advocate. He has over 14 years of experience in handling large commercial losses and complex residential insurance claims.

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