Sectigo
Sectigo Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Sectigo has a 1.0 star rating from 1 customer review; consumers are mostly dissatisfied with 100% unfavorable ratings and warnings about lack of support and high price levels.
Positive Feedback
No positive aspects were noted in the single review and no service strengths were reported.
Negative Feedback / Risk Areas
- Poor customer service and slow responses led to migration and verification problems, a common point in Sectigo customer complaints.
- Problematic billing practices and delayed refunds created repeated follow-ups and frustration.
- Unusual verification demands and lack of technical guidance impeded certificate issuance.
Key Takeaways for Future Customers
- Read recent Sectigo reviews before purchasing and compare alternatives.
- Expect potential customer service hurdles and monitor billing and refunds closely.
- Consider vendors that directly issue VMC certificates if you need technical guidance.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Sectigo has a 1.0 star rating from 1 customer review; consumers are mostly dissatisfied with 100% unfavorable ratings and warnings about lack of support and high price levels.
Positive Feedback
No positive aspects were noted in the single review and no service strengths were reported.
Negative Feedback / Risk Areas
- Poor customer service and slow responses led to migration and verification problems, a common point in Sectigo customer complaints.
- Problematic billing practices and delayed refunds created repeated follow-ups and frustration.
- Unusual verification demands and lack of technical guidance impeded certificate issuance.
Key Takeaways for Future Customers
- Read recent Sectigo reviews before purchasing and compare alternatives.
- Expect potential customer service hurdles and monitor billing and refunds closely.
- Consider vendors that directly issue VMC certificates if you need technical guidance.
Media from reviews
Turn one complaint into a collective action
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Supporter
Poor customer service and overall service quality
We were previously clients of Entrust. Last year, Entrust was acquired by Sectigo, and our VMC certificate was supposed to be migrated to them.
However, although Sectigo does not issue VMC certificates directly and relies on DigiCert instead, they provided no technical guidance on how to create a new certificate.
After several attempts to contact their support to understand the process, we were told that we needed to provide a company profile on the Yellow Pages website as proof of our business. This was surprising, as Yellow Pages is not a government entity or a trusted verification authority.
As a result, we decided not to proceed with Sectigo and instead purchased our certificate from ssl.com.
Unfortunately, the situation did not end there. We requested a refund via live chat and were informed that refunds could only be processed through a support ticket, which we then submitted.
After two weeks with no refund issued, we contacted them again and were promised that the refund would be processed within 3-7 business days. Once again, no refund was issued.
Only after our third attempt were we finally able to receive the refund.
Preferred solution: Full refund
User's recommendation: Be aware of the lack of support
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