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Price altered by dealership to make up for "trade in"

Secret City Chrysler Dodge Jeep Ram - Price altered by dealership to make up for "trade in"
Secret City Chrysler Dodge Jeep Ram - Price altered by dealership to make up for "trade in"
I bought a 2022 Chrysler 300. Their website showed $37135. I drove the car. Loved it. 1 salesman said the other didn't want to give me $11K for my trade, but "he was gonna make it work." I thought OK. When I got the loan paperwork--line 1 was for $40825.00 I questioned this REPEATEDLY. They only said "fees." I stupidly signed. When I got home I found the window sticker showing MSRP was $33545. WHAAATTTT? They jacked the price up $7280 over MSRP? I spoke to salesman and the other guy who said "they don't do that." But no one would give me any explaination other than "fees." One said his "paperwork looks different." I complained to finance manager and pointed out all the reviews on google that reference the same situation. I said it seems fraudulent to me, how can that be legal? She said one of the sales mgrs would call me. That didn't happen. I've complained to: Chrysler/Fiat/Stellantis corporate via FEDEX so I can confirm receipt. They can not have this many bad reviews and all those customers be wrong.

User's recommendation: Have I said how much I love CARMAX?

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ID
#3782113 Review #3782113 is a subjective opinion of poster.
Cons
  • Adding 7280 onto the window sticker msrp
  • Them changing the base price not telling me
Loss
$7280

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

JACKED UP PRICE AND DIDN'T TELL ME (RUN AWAY SAVE YOURSELF)

Secret City Chrysler Dodge Jeep Ram - JACKED UP PRICE AND DIDN'T TELL ME (RUN AWAY SAVE YOURSELF)
Secret City Chrysler Dodge Jeep Ram - JACKED UP PRICE AND DIDN'T TELL ME (RUN AWAY SAVE YOURSELF)
Secret City Chrysler Dodge Jeep Ram - JACKED UP PRICE AND DIDN'T TELL ME (RUN AWAY SAVE YOURSELF)
Website showed $37135 for a new car. I drove it. Bought it. I saw the loan line 1 was $40825 and questioned it. REPEATEDLY. They kept saying "fees." I stupidly went thru with it. Got home and found the window sticker they had in the glove compartment. MSRP was $33545. So they jacked up the price $7280 OVER MSRP!!! Now I'm a girl. I've called and I've called and I've called. I spoke to sales twice. Now no one will call me back. I'm a girl. What a bunch of "real men." NOT!!! I have words I'd like to say, but I can't. READ THEIR GOOGLE REVIEWS. STORIES SOUND JUST LIKE MINE.

User's recommendation: A BUY HERE PAY HERE LOT WOULD BE MORE HONEST.

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ID
#3782088 Review #3782088 is a subjective opinion of poster.
Location
Vonore, Tennessee

Terrible service at a dealership