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Second Cup

Second Cup

secondcup.com
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2.2 out of 5
3 rated reviews
2.2
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3 rated reviews | Is this your business?
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Second Cup Overview

The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.

  • Second Cup has 2.2 star rating based on 3 customer reviews. Consumers are mostly dissatisfied.

  • Rating Distribution

  • Pros: Good coffee.
    Cons: Bad app allowing people to access, Gift card cancelled, Staff.

  • Recent recommendations regarding this business are as follows: "Don't go to the Second Cup in Carrefour Laval".

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Alan G Tmj

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

 Verified Reviewer

I was given a Second Cup $50.00 gift card at Christmas. Upon first use at a location in Brampton, I was told the card had been cancelled. I thought after that, perhaps I need to register the card bef

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2.2

I was given a Second Cup $50.00 gift card at Christmas. Upon first use at a location in Brampton, I was told the card had been cancelled.

I thought after that, perhaps I needed to register the card before first use. But online, I saw the same message: 'cancelled'.

I threw it away! Thanks anyway, Alan Geller, 416 258 ****, Toronto.

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Loss:
$50
Cons:
  • Gift card cancelled
Comment
Helpful
Claire S Lwy

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

 Verified Reviewer | map-marker Montreal, Quebec

Refund

1235 Philips square

I ordered a large iced americano this morning. However, the employee gave me an ice cafe mocha and said that I ordered an ice americano, so I forced myself to eat the cafe mocha.

I asked for a refund because I was allergic to milk and couldn't eat it, and tried to order an ice americano again, but got angry and threw the cafe mocha in front of me on the spot. And since there were a lot of people behind me, I couldn't refund it, so he told me to leave. I was not even served a drink, and I was not even refunded the $6.95.

I've been using the second cup for several years, but this is the first time I've had such an unpleasant experience. I want their apology and refund.

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Mark C Eie

App trouble

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2.2

I have had 2 reload charges on my card and I didnt reload them and then $18.58 I believe was used yesterday and I have not been to second cup

Mark

905493****

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Loss:
$19
Pros:
  • Good coffee
Cons:
  • Bad app allowing people to access

Preferred solution: Full refund

Comment
Helpful
Frieda F Eel

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

 Verified Reviewer | map-marker Sainte-Brigitte-De-Laval, Quebec

The two servers were useless.

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2.2

I went to Carrefour Laval to spend some time shopping. Since I love Second Cup coffee, I decided to stop.

There were two young girls working there. They looked like they were working as one person. Constantly chatting, ,they both served one person at a time. They also made a mistake on my order.

They shouldn't be working at such a busy mall. When I asked for the manager, he was rude and dismissive.

I won't be returning to that Second Cup ever again. I really changed my opinion of this company.

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Pros:
  • Good coffee
Cons:
  • Staff

Preferred solution: Apology

User's recommendation: Don't go to the Second Cup in Carrefour Laval

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