Manufacturer: Sebonic Financial Category: Refinance Clear all filters (2 of 2 reviews match)
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The worst mortgage company I have ever experienced through multiple refinancing. They did not appear at the closing. Either they did not pay the tax on time, so I paid the penalty for the property tax. If I call the service department, they are saying that it is my responsibility. Terrible service. Also, they keep changing their words. You have to avoid working with this company even though they offer very low rates. Terrible service. Also, they...
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Anonymous

Herbie I agree with this post 100%. They appear to not know what they are doing, although they do come on strongly in the beginning, locking a rate that will later increase, because ...

2.0
I didn't like
  • Unprofessional
  • Terrible communication
  • Run around
#932604
While email communication with Adam was always prompt, it was ABSOLUTELY IMPOSSIBLE to speak with anyone live after the initial phone call. I left multiple voicemails and emails requesting phone calls, and NEVER received a return phone call. After reading the other complaints, this seems to be intentional. While the mortgage ultimately closed on time, it was not without extreme frustration and unexpected costs. I would never use this...
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2.0
I liked
  • Interest rate
  • Website
I didn't like
  • Zero returned calls after repeated tries
  • Unexpected costs day of closing
  • Duplicate requests for documents
#863911