New Reviewer

Avoid SEB Bank Estonia at all costs

I inherited a flat in Tallinn with an SEB mortgage, in 2013. Suffice to say that if you are not based in Estonia, AVOID SEB BANK AT ALL COSTS. The whole long, sorry saga is too long to go into here but includes them failing to transfer the mortgage into my name despite several pre-scheduled visits by me to them in Tallinn (I live in the UK), failing to provide a contact who speaks English (quite a feat, in Estonia!), insisting on a lawyer-signed letter+apostille simply for an online banking password reset, and then once I had sold the flat, trying every trick in the book to deny me access to the funds until the last moment when- against my instructions- they transferred the whole lot in Euros to my UK account, resulting in my getting hammered on the exchange rate. SEB Estonia 'customer service' is robotic and hides behind legislation, failing to offer solutions that later become apparent with persistence.
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#1342001

https://www.facebook.com/groups/SEBEstonia/ Come to this group for more stories about SEB in Estonia.

ID
#988472 Review #988472 is a subjective opinion of poster.
Location
Tallinn, Harju Maakond
Service
Seb Bank Customer Care
Pros
  • Finally being able to close my account
Cons
  • Getting ripped off
  • Poor customer service
  • Insistence on expensive legal bureaucracy for password reset
Reason of review
Poor customer service
Loss
$1500
Preferred solution
Let the company propose a solution

Stranded in a foreign country without money

the bank refused bluntly giving no reason for their decision. the visa organisation refused supply emergency cash, unless i signed a long letter in the roumanian language, which i did not understand. the embassy accepted transfer of money to their account in return for a small gift of § 100:-, which i refused. a belgian mate at the hostal, where i lived, accepted transfer of money, and the deal was made in a matter of minutes. i arrived at the norwegian airport with roumanian money, which the machines were not able to change. tossed out from the airport i spent the night walking around sometimes taking shelter in a shopping cart shed. i came down with a cold, from which i am still suffering.
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ID
#558031 Review #558031 is a subjective opinion of poster.
Location
Bor, Vastra Gotaland
Pros
  • Website usability
Reason of review
Problems with payment
Loss
$1000
Preferred solution
Full refund
New Reviewer

Visa card cancelled by accident

after having called my bank in sweden and stopped all activity on my card i found it. i informed the bank promptly and asked them to reactivate the card. according to law, the card may be reactivated within three days,after it has been accidently reported as lost. communication failed. telefon calls to the bank did not come thru and mail messages were left unanswered. i am now stuck in bucharest with a small sum of money in my pocket. the moral of the story is this: you may easily put money into a bank, but getting them out is a different matter. i have plenty of money in my savings account as well as in my account tied to my visa card, but the bank ignores my calls. legally speaking i can take the bank to court, a matter that may cost me some 5.000 dollars. my problem now is how to get back to sweden.
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ID
#547013 Review #547013 is a subjective opinion of poster.
Cons
  • Failure to respond communication
Reason of review
Poor customer service
Loss
$1000
Preferred solution
Deliver product or service ordered

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