Seattle Fabrics, Inc. - Beware of their return policy

I recently ordered and received a C.S.Osborn grommet pliers and a gross of grommets from Seattle Fabric, Inc. in Seattle, WA. While I was waiting for delivery, my project plans changed so I did not need these items after all. I called Seattle and asked for an authorization number to return the items. I was told that I could not return the items even though they were still in the sealed manufacturers packaging. I spoke to a man who identified himself as Ken, the manager. He told me that the return policy was plainly posted on the website and the invoice. I never saw it on either. NOT VERY GOOD CUSTOMER SERVICE IN MY OPINION.
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ID
#317508 Review #317508 is a subjective opinion of poster.
Location
Southfield, Michigan
Loss
$24

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