Blaire B Ewj

Awful quality and even worse customer service

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Worst company I have ever dealt with. I do not ever leave reviews. This review is warranted. This company put us through *** We ordered restaurant furniture months in advance prior to a new opening. Only half of the order was received. We received table bases and no tops or chairs. The company and their manager Eric then lied to us repeatedly about when we would receive the remainder of our order and threatened to cancel our order when we would inquire about the shipping status. When we finally received our table tops they were the wrong color and several were damaged. Still no chairs. We were forced to rent chairs for our opening. Huge out of pocket expense! We finally received chairs, again the wrong color. No reimbursement or responses to any calls or emails. Absolute worst company and customer service. I have a brand new restaurant with the wrong furniture in it, half of which is damaged. My table tops are splitting in half, chairs are scratched. Its awful!
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Preferred solution: Full refund

User's recommendation: Don’t order!

2 comments
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Anonymous
map-marker Memphis, Tennessee

Awful customer service, turn around time and quality. HORRIBLE

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Absolute worst company I have ever dealt with. Received 1/2 of our order, then was repeatedly lied to regarding when we would receive the rest of our order. We were told the maximum turnound was 8 weeks...we finally received everything after 26 weeks. This resulted in delaying our opening. All of the furniture delivered was the wrong stain color as well. Eric with customer service was less then helpful and threatened to cancel our order for calling to check on the status. He was also the most rude person I have ever dealth with. WORST COMPANY EVER. Do not order anything from this company. Most of the furniture was damaged and scratched as well. We have a brand new, beautiful restaurant with terrible furniture.
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User's recommendation: DO NOT ORDER ANYTHING FROM THIS COMPANY

Laurie O Bjb

No way - dont do it, bad business, bad quality, sketchy all the way...

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Seating Masters - No way - dont do it, bad business, bad quality, sketchy all the way...
Seating Masters - No way - dont do it, bad business, bad quality, sketchy all the way... - Image 2
Seating Masters - No way - dont do it, bad business, bad quality, sketchy all the way... - Image 3
Seating Masters - No way - dont do it, bad business, bad quality, sketchy all the way... - Image 4
Honestly, the quality of the booth I received was crap. Additionally, they made and sent the wrong booth and were so sketchy about their return policy Im convinced this Is nothing new for them. I am convinced that they make you sign a purchase agreement and then send you a very poorly made product that they know your going to be unhappy with and then they hide behind the signature they got from you that says they are in the right. I cant wait to see this thru on a chargeback from my visa credit card because I feel they are running a scam of slap plywood together and staple vinyl to it and take the cash and run. NOTICE HOW POORLY FINISHED AS THE UNEVENNESS OF THE SEAT AND BACK OF THE BENCH. I pray chase bank will give me my money back for the crap (wrong too - My booth was ordered with metal legs and a solid colored back of the bench) they sent me.
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Loss:
$2800
Cons:
  • Suck
Reason of review:
Not as described/ advertised

Preferred solution: Full refund

Adonnis Zle

Seating Masters

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I would like to personally recommend Seating Masters to those in need of high quality commercial grade furniture. I have been conducting business with them for over three years and have very little to complain about. They certainly live up to their reputation in delivering furniture that is durable as well as attractive. I recently ordered from their bistro metal bar stools and am very impressed. The sales professionals were very patient and helpful which means a lot to me, especially when I first started my career in the food business. They even checked up on me to make sure my items were delivered on time. I hope to do business with them again soon.
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Reason of review:
Good customer service

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