Jon D Vzj

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2.5 yrs and the Color on the Top Level Leather is wearing off!!!!!

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Seatcraft - 2.5 yrs and the Color on the Top Level Leather is wearing off!!!!!
Bought in July 2020 from 4Seating.com. . Cognac is the color. Color is rubbed off in multiple areas. Warranty only good for one year. Seller no help. Extended Warranty I bought no help. Just two old people that sit pretty much motionless on this sofa. No Kids, No pets. So little wear. Called Seatcraft directly seeking a can, tube or something of the original dye used to create the color, so I can attempt to repair. Nobody knows *** My last Leather Sofa NEVER lost its color and we had pets during its decade plus years of service. Crap Crap Crap!!
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Pros:
  • Tons of neat options and comfortable to sit on
Cons:
  • Leather quality is crap no help to fix

Preferred solution: Would like them to put out the effort to find out where I could buy the dye to repair the color

Daniel F Lsx

Wrong advertising

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Seatcraft - Wrong advertising
I bought a 1 quantity love seat and it came in 2 pieces , 1 regular recliner and 1 with only one arm rest in one side, no brackets to screw them together! I called customer service and of course he tried to talk him out of it by saying its a 1 quantity of two rows of seating! To his opinion that says they are 2 individual chairs with the one only having one arm rest!
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Cons:
  • Wrong advertising
  • Wrong advertising bad customer service

Preferred solution: Let the company propose a solution

User's recommendation: Do not buy any of there products!!!!!

Irene H Yrn

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Verified Reviewer

Happy with purchase

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Seatcraft - Happy with purchase
I am extremely with my choice of this theater seat. It is exactly what I wanted to complete my Florida room. I was able to put it together myself. It is a beautiful piece of furniture.
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Preferred solution: nothing

User's recommendation: Definitely good quality. No regrets on my purchase.

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