Angela M Ndu

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Atlantic Highlands, New Jersey

Scammed by seastreak. Promised trip never took place

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
We paid for a brunch outing to bear mountain and West Point. The boat turned around before we reached our destination without any explanation from the crew. They stated they did not know when asked and advised calling customer service. The workers at customer service explained my concerns are a pay range above and a manager would resolve my concerns. This has never taken place. The interior of the boat was freezing. The food was mediocre or missing and the drinks were on the far end which for older citizens was difficult to manage.
View full review
Loss:
$278
Cons:
  • Promised excursion never took place

Preferred solution: Apology

User's recommendation: Do not waste your money since it’s a scam

Naomi B Lkk

Handicap services (Atlantic Highlands)

Your access from the Seastreak office to the walkway at the boat is a disgrace for handicapped people. Everything was wonderful Until I had to walk with my rolling walker on your unpaved, rocky terrain. It was difficult, unsafe & took extra time to be be careful. This you call handicapped accessible! Shameful!! Fix it!
View full review

Preferred solution: Fix the access to the boat in Atlantic highlands.

Anonymous
map-marker Cranford, New Jersey

Numerous deficiences

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
When boarding, no one tells you if this us right boat.How am Ito know that boad goes to Cold SPRING AND WESTPOINT. nO CHECKING OF VACCINATION CARDS! nARRATOR DID NOT BOARD UNTIL ny AND SPEAKERS WERE STATICY. hOW DO YOU RUN OUT OF SUGAR FOR COFFEE WHEN CRUISE JUST DEPARTED. lIFE JACKET INFO NO ANNOUNCED UNTIIL WE REACHED ny. aLSO, A CABINET WAS LABELLED 60 ADULT LIFE JACKETS AND 26 CHILDRENS AND IT ACTUALLY CONTAINTED POTATOE CHIPS AND CANNED DRINKS! RE SAFE!!Door tocabin (whwere captain controls boat) was unlocked. Any nut can walk in NS TAKE OVER FERRY.sTAY AWAY!ss
View full review

User's recommendation: STAY AWAY

Frank F Xnf

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker New Bedford, Massachusetts

Cancellation of trip

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
SeaStreak - Cancellation of trip
I was supposed to go to Nantucket last month on the Sea Streak ferry from New Bedford. When I arrived at the dock I was told where to wait, by one of the employees. I was there very early and sat outside, as it was a perfect sunny day with no wind and saw the previous ferry come and go. When my ferry came in I was told it was going to the dock and my ferry was canceled, obviously, because of timing there was no other option to get to Nantucket. I was very upset, as anyone would be. There were no signs when I arrive saying the ferry was canceled, there were no announcements made the entire time (1hour 35min.) I was there, saying my Ferry was canceled and the employee that told me where to wait, never said it was canceled. The cancellation cost me meals, a days parking, a hotel stay and a plane ticket the following morning. (I was glad I was not paying for a hotel on Nantucket otherwise I would have been out that money as well).
View full review
Loss:
$320
Pros:
  • No cape traffic
Cons:
  • Not reliable

Preferred solution: cover the cost of the hotel

User's recommendation: My advice is not risk taking the Sea Streak if you want to be sure to get to Nantucket. It’s tempting to avoid the cape traffic, but not worth the risk. Take extra time to go to Hyannis where you at least have 2 ferry and 2 air options.

1 comment
Frank F Xnf

I complained to Sea Streak via their website email, about the lack of notification and how much it cost me. I also wanted some explanation on what happened.

I expected some type of response, apology, compensation for another trip etc. I waited for a response but got nothing back, so I sent the letter to the president, V.P. and New England operations manager. I expected at least some acknowledgement of the loss I incurred because they decided not to run the Ferry, but I again got nothing.

So I filed a comlaint with the BBB and FTC and New Jersey consumer affair department. Seastreak did not respont to any of these. This type of bad customer concern doesn’t just happen it has to come from management really not giving a crap. The lack of response from my letter confirms that they just don’t care.

Must be nice to run a business like that (run it into the ground). Kind of reminded me of the Chappelle skit “POP Copy”.

Why Trust Reviews on PissedConsumer?

  • Professional auto and live moderation
  • 100% user-generated content
  • Equal opportunity and protection
  • Zero tolerance for fake reviews
  • Verified content
  • PissedConsumer is on the Inc. 5000 list

For more information read Blog article