Seascanner
Seascanner Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
1.1 star rating based on 3 customer reviews with consumers mostly dissatisfied and a 100% unfavorable rating distribution. Prices appear competitive but many reviews describe the price level as high.
Positive Feedback
Some users note competitive pricing and the ability to manage bookings online when the system works.
Negative Feedback / Risk Areas
- Repeated Seascanner customer complaints about no phone number and no email contact.
- Frequent issues with customer service responsiveness and unresolved booking problems.
- Difficulty receiving confirmation emails and completing online check-in.
Key Takeaways for Future Customers
- Read Seascanner reviews and expect limited customer service options before booking.
- Confirm booking details directly with the cruise line if possible and be cautious about deposits.
- Be prepared for potential delays in email confirmations and phone support.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
1.1 star rating based on 3 customer reviews with consumers mostly dissatisfied and a 100% unfavorable rating distribution. Prices appear competitive but many reviews describe the price level as high.
Positive Feedback
Some users note competitive pricing and the ability to manage bookings online when the system works.
Negative Feedback / Risk Areas
- Repeated Seascanner customer complaints about no phone number and no email contact.
- Frequent issues with customer service responsiveness and unresolved booking problems.
- Difficulty receiving confirmation emails and completing online check-in.
Key Takeaways for Future Customers
- Read Seascanner reviews and expect limited customer service options before booking.
- Confirm booking details directly with the cruise line if possible and be cautious about deposits.
- Be prepared for potential delays in email confirmations and phone support.
Can do online check in
I can not do my online check in I have MSC for me and it wont bring up my booking if I do manual find
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerBooking request
- - I am not impressed and unlikely to use them again.
- - Paid extra for Select Fare and a higher grade, but cabin and table size were not selectable.
Not too impressed on this occasion and will probably not use them again. Even though we paid extra for Select Fare ( plus a higher grade at the suggestion of Seascanner)we were unable to choose our cabin, nor the table size. This cruise
isn't until next year, so they have ample notification, but didn't seem bothered.
User's recommendation: Not based on this experience.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI need to speak to someone about my booking
- - I can't find a UK customer support phone number for the booking and payment.
- - I may have clicked the wrong option and there is no human contact.
It's important to point out that my issue is with Seascanner UK (.***), and NOT .com, based in Germany.I've emailed many times, as has the German organisation, to no avail.Are they scammers? Does anybody know?Kind regards,Chineme
I cannot find a customer support phone number in the UK where I'm based, from where I booked and paid. What's the reason for this? I may have clicked on the wrong option, but there doesn't seem to be any human with whom I can speak here.
- Prices appear competitive
- Unreachable and unverifiable
Preferred solution: Clarification of what exactly I've purchased, and a receipt/confirmation of what I've already paid.
User's recommendation: Pay nothing until you're sure it's legitimate.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNeed information regarding my booking
- - Telephone number not recognised; live chat blocked due to pending message and instruction not to use until answered.
Every time get told that the telephone number is not recognised cannot contact them at all. Cannot contact on live chat because have unanswered message pending and told not to use live chat untill previous message is answered first or will cause confusion
Dear Geoff B Oqj,, Our phone number is 0049524****. Please be aware that we are seascanner.com and are a German travel agent.
Please check, if you book with our agency, as we can only provide information for bookings with us. We look to forward to hearing from you Seascanner.com
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Reference number 7986****
- - Booked a 7-day cruise starting 18 Oct 2024 with £200 deposit.
- - Haven't received confirmation; asks urgent email now.
Company fixed the issue and I have been provided with apology.
I have booked this cruise for 18th Oct 2024 for 7 days.
I also paid a £200 deposit.
But I haven't received any confirmation email.
I need immediate confirmation email for my trip.
My name is
Mrs Indumati Mohanlal Daji.
25 Mymors Crescent Birmingham B47 5JG
My email address is as below
indu_daji@***.com
Please email me urgently my confirmation details via email.
All my other friends have received all the details.
I have not.
Please reply to my inquiries ASAP. Thanks.
Preferred solution: Deliver product or service ordered
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCruise
You have still not replied to my last email as into why my cruise was changed from Guernsey to bruges and I was not informed, cruise number, would not recommend this company
Preferred solution: Apology
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerThey are not keen to help at all
- - Booked a cruise tour and want to cancel.
- - No contact details are available on the website, and calling the cruise line was unhelpful.
I booked a cruise tour using this website, and now I want to cancel,
There is no contact details anywhere, I also called the cruise line which can do nothing and don't have their partner contact details as well.
so I am in the dark, and it has been a nightmare.
I hope anyone can help me
- No emails
- There is no customer services at all
- No phone number
Preferred solution: Full refund
User's recommendation: Avoide using this website - book direct with the Cruise line
Treharris, Merthyr Tydfil
Medical query
- - The provided phone number is not recognised.
- - P&O Direct was cut off after waiting 1hr 10min.
- - At 80 years old, I don't need this.
Nothing has happened as when I ring the phone number that you give it just tells me that the number is not recognised so no satisfaction whatsoever.
I also rang P&O direct only to be cut of after waiting for 1hr 10min. Contact is supposed to be smooth and trouble free, at 80years old I don't need it.
London, England
Medical query I think this query I answered myself by going to my booking &the second query was answered by a very nice lady that contacted me obviously after you contacted them after about 7 days .I
I think that Not being able to contact people by telephone in important circumstance is ridiculous especially for us elder generation.
Reykjavik, Reykjavikurborg
We have a problem and doubts regarding the cruise
I can't pay for my cruise reservation. I need more information for the transfer, such as country, city, street and postal code
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI sent an email 6 days ago but not yet heard back...
I sent an email 6 days ago but not yet heard back - I’d like to book an additional cabin as part of my booking
Travel Expert Talks
Travel Tips: Airbnb VS Traditional Renting
Is it safe to rent from local vacation rental owners? What are the pros and cons of Airbnb and VRBO? Mary Branum, a vacation rentals expert, shares her tips on how to look for places to stay, what are the best vacation rentals websites, how to avoid scams during bookings, and what to do if you face some issues.
Mary Branum is a vacation rental expert, owner of Galveston Island and President of STROAG.
Companies Similar to Seascanner
Planet Cruise
“Hi, I would like to book a cruise from 04 - 06 July 2024 on the MSC Virtuosa from Southampoten - LeHavre...“
Avoya Travel
“HI, we had a trip planed for Dec 4th with NCL Gem (#5331****) from Rome to New York (arriving Dec 19th)...“
IgluCruise
“We booked a cruise with a deluxe balcony and arrived to find we were put in a standard balcony cabin...“
Cruise118
Thank You for Your Reply! We are processing your message.
Your comment is successfully posted.
Dear Chineme N, Our phone number is 0049524****. Please be aware that we are seascanner.com and are a German travel agent.
Please check, if you book with our agency, as we cn only provide information for bookings with us. We look to forward to hearing from you Seascanner.com