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Sears online order failed so I did it again. Again online order said failed. When I checked my bank sears were taking out $1300 Not bad to say they failed. Sears says i need to wait and see if the money goes out then open a dispute. Oh brilliant now my account $1300...
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Worst online ordering experience ever! Order the part they tell you is in stock...wait until they charge your account...then wait for the backordered emails...then never get the part, argue endlessly with their online chat people that tell you their "dedicated team" is...
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I was sent the wrong part, which I ordered by phone in February through an 800 number. I have been trying for 5 weeks to return it, have spend many hours and talked to more than a dozen people. Was told first that UPS would pick it up, and then the UPS couldn't pick it...
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Sears Parts Direct Delivery Service Review

#1032119
1.0
1st part never came and then when they did send it it was the wrong part. Now after returning it they have no record. And the refund is delayed because they have not received it at their warehouse but online instructions return instructions says that it will be refunded after it is checked in at UPS.
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Short Review for February 05, 2017, Other

#1003257
3.4
Was calling to get price quote and see if brick and mortar location was nearby.
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Sears Parts Direct Customer Care Review

#995937
I call the service center in guaynabo, PR to check on parts i ordered 1/03/17 and they hung up on me. I feel like they don't want my business when I call to verify my order. I have been calling for several days.
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Short Review for October 15, 2016, Other

#937439
1.0
Horrible! Just Horrible. They need to go #$%% them selfs!
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I ordered a part for out Kenmore Vacuum on January 20th 2017. Although the website said it was "in stock" it wasn't. It is still listed as "in stock" btw and they still sell the vacuum that I have.) It is now April 8th with no part. The "updates" I get via e-mail said...
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1.2
I didn't like
  • No solution or real understanding
#1031945
Reply to reviews
Don't dill whit this company........ Liar ,Rood and Dishonest I PLACE A ORDER ON LINE FOR ADC73005703 Microwave Door Assembly,AND YOU CAN CLEARLY SEE IN STOCK ,BUT IS SOON IS CHARGE MY CREDIT CARD, THE SEND ME EMAIL :Due to a change in the product availability, the...
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1.0
I didn't like
  • Dishonest
  • Rood
  • Bad costumer service
#1026085
Reply to reviews
Ordered refrig door. Credit card billed next day. 25 days later, no door and no updated order status. Called and was told "it has been escalated to processing depaetment. Please wait 2-3 days and they'll email you the tracking number. Called 4 days later. "Part was...
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would not connect. I ordered lawn mower parts almost 2 weeks ago and was wondering why I still had not received them. I was told they still have not shipped because they never charged the card! Called back a second time and they said the credit card never went through....
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Ordered from Sears Parts Direct a part for my Kenmore washer and since their S&H was super high I decided I'd look elsewhere on line first. I told the representative that I was sorry that I had already given her all my information because I didn't want to order it...
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I liked
  • Assurances
I didn't like
  • Assurances broken
#1017184
Reply to reviews
The hot water heater is just over 2 years old. Original Water Heater Gas Valve and Temperature Control Assembly failed - 4 blinks - High temperature sensor shut down in October 2016. I Installed the replacement part November 4, 2016 all was wonderful (Shelled out...
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I have purchased Sears appliances, etc. for years. That may be about to end? On about 1-11-2017 I ordered online Order W514352, Dish Washer Rack WP8519681. On your website it shows this to be a substitute for Rack 8268788. You will note there is a picture of the rack,...
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