Anonymous
map-marker Cudahy, Wisconsin
dots
#3361692 
Report Review
Reply as Company

Wrongful termination

Cannot get ahold of anyone with Human Resources. Was on company time, getting ready for grand opening and ended up in a major car accident. Totaled my vehicle, broken knee cap with surgery on the horizon, and drugged up for pain. Only to get a phone call from my District Manager saying I was being let go for not being able to perform work duties. Received my last pay check to find out they cut me for an entire week. Offer letter showed 2 weeks vacation and 1 week of personal time guaranteed. Could have taken time from there as it would not have been the lemon juice on the open wound. Now cannot get ahold of Human Resources if I was trying to save my life. Run around. Run around. At this point going to claim unemployment and speak again with my lawyer for a wrongful termination case. I should have known better when one of the team members from the project management got ahold of me to say I better rent a wheelchair and get back to work. Fed up and totally disgusted with the way the company does business. Hopefully someone will call and discuss.
View full review

User's recommendation: Just don’t.

Comment
Helpful
Anonymous
map-marker Poulsbo, Washington
dots
#2235330 
Report Review
Reply as Company

Will not refund money back and no product delivered.

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
1.0
Ordered a chest freezer in July 2020. Kept getting the run around that it will be delivered. Company already charged my account and no merchandise. When ordered the product they stated they would not charge my account until I had received the merchandise. I called numerous times to get a refund and customer service told me it would take three to seven business days for my refund and will send an email. Happened three times. No email and no refund.
View full review

User's recommendation: Never

Comment
Helpful
Rhea T
dots
#2116451 
Report Review
Reply as Company

Sears will not honor service agreement purchase of Kenmore Microwave

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
1.0
I purchased a Kenmore Microwave oven approximately a year and a half ago, with an extended warranty agreement. Sears repairmen have been out 4 times in as many weeks to repair it recently. It works from 2-8 days, then loses power. Servicemen replace fuses, it works for a day or so only. I have called for repair and remain on hold for at least 1 hour with each call. Today I called for an product replacement. I have been on hold today since 8:14 am, spoke with 3 people, placed on hold after each Sears representative who take my information and respond, "I will transfer you to someone who can help". At 11:00 am, I realized this is a "game" of Sears to discourage the customer, and to not honor their own extended service warranty agreements. This is shameful since I have purchased all of my appliances from Sears for more than 40 years and 2 homes.
View full review
Loss:
$600
Pros:
  • Location
Cons:
  • Untrained staff

Preferred solution: Let the company propose a solution

User's recommendation: Don't buy Sears service agreements, Kenmore produces and don't shop Sears.

Comment
Helpful
Karen J Seg
dots
#1701881 
Report Review
Reply as Company

Cannot get my refund for a canceled order

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
1.0
I ordered a shed and a shed floor frame on 10/9/19 and saw i would have to pick it up 4 states away. I immediately called and cancelled the order. I still do not have my refund a month later. I have called and they just give me other numbers to call or tell me they will take care of it, but they don't. I don't know what to do to get my refund.
View full review
Loss:
$500
Cons:
  • Do not return your money after canceling order same day
  • See complaint
Reason of review:
Return, Exchange or Cancellation Policy

Preferred solution: Full refund

Comment
Helpful
Tammy A Oqv
map-marker Sheridan, Wyoming
dots
#1231729 
Report Review
Reply as Company

Truth is for real

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
1.3
We purchased a mattress set at Sears. We are Seniors who still belive in integrity. So when we got told that the display model was 75% off, we believed them. (Could have purchased a Sealy set on line, and had it delivered for less, we found out later). As we would get charged $80 delivery charge, my husband agreed to pick it up the next day. As he was waiting for help to load, he noticed the sign that said free box springs with matress purchase. He pointed it out to the girl who tried to give us a refund, and said she would have to wait for the manager. She would calll us. A week later,( after 3 attempts to reach her), she called and said our mattress wasn't on the list according to "the district guy". there was no list if ineligable purchases. And the employee has been there long enough to know, that is why she supposedly tried to give us a refund. So then I filed a complaint with BBB. First thing that came up is a comment that Sears wishes to try and be contacted first. I tried and no response. So back to BBB I go. It took them 10 days to respond!! They said they would investigate and get back to me in 2 days. I gave them 6 days and still no response. So I decided that since the incidence took place in a different state that I should post the complaint with that BBB. After all, that is what they are there for right? No, everything has to go to Illinois as that is corporate headquarters. I am hoping that with all that I have found on-line that there is some legal authority reviewing all these incidents. How sad that people give up their integrity!!
View full review
Loss:
$127
Reason of review:
Poor customer service

Preferred solution: Full refund

Comment
Helpful
1 comment
Guest
dots
#1602935 
Report comment

whatever happened? my Sears fridge has been out of service for 2 months.

and they wont come pick it up.

I already purchased another fridge from pc Richards who offers loaners in these cases... what to do?

Reply
Helpful
Anonymous
dots
#1150769 
Report Review
Reply as Company

Dealing with the Sears store in Auburn, MA.

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
1.3
I went to the store on Sunday, 12/17/17 to do some shopping . While there I wanted to exchange a guaranteed broken screwdriver. After standing in line, long because of the holiday shoppers, to get to the register for service, I was instructed to look in a box on the shelf for the one I wanted. There was none so I again stood in line to talk to the clerk. He informed me that the ones in the box were the only ones he had. There were no individual screwdrivers on any of the shelves and only 2 or 3 multi-packs of screwdrivers. He then told me to wait until he had taken care of those that had to cash out. He would get to me when he wasn't busy. This is just poor service. Along with the fact that Sears doesn't carry the items that they guarantee so that they can replace them when needed. The guarantee means nothing at this point. It will be a cold day in *** when I buy Craftsman tools again. I can get the same lifetime guarantee from Harbor Freight Tools at a much cheaper price. It is no wonder that Sears is struggling to stay in business.
View full review
Cons:
  • See complaint
Reason of review:
Poor customer service

Preferred solution: Deliver product or service ordered

Comment
Helpful
Anonymous
dots
#1080482 
Report Review
Reply as Company

Sears refrigerator is a lemon and they don't care

I bought a Kenmore Elite refrigerator for our newly built home. It stopped working a few months after purchase . Called to get it fixed 3 weeks later the come out and look at it then order a part then 3more weeks to get part . They dented door while repairing a month before that was fixed . Then it quit working again . This was repeated about 5-7 times same thing different parts . It would alway work for a short time then it would go bad again and we would lose all of our food. Countless conversations with there customer service that is in another country. Went in to the store and they said they couldn't do anything. They have replace about everything on it and it worked for a few months and then last week it happened again. 2 weeks they send somebody out they said it was fixed and 2 weeks later quits again. They scheduled an appoint o come out again a week later then they called me the day of appointment and say they can't make it and I would be rescheduled for a week later. This has been going on for a year and a half now ! I've done everything I possibly can do and they don't care. I just want the lemon replaced it was the top end refrigerator . I of my many phone calls the lady said to go buy a small college refrigerator and then when yours get fixed to bring it'll back the small one. I'm lost at what to do. Me and my family have lost a lot of money in food and the stress from this is terrible. Troy Beal
View full review
Reason of review:
Bad quality
Comment
Helpful

Brands Related to Sears Hometown Stores

logo

Transform Co

stars-rating stars-rating stars-rating stars-rating stars-rating
1.0
1 Reviews

“WARNING**WOULD'VE GIVEN 0 STARS IF I COULD! I tried to get a loan several months back and they had...“

Companies Similar to Sears Hometown Stores

Best Buy reviews and complaints

Best Buy

stars-rating stars-rating stars-rating stars-rating stars-rating
1.9
4671 Reviews

“I purchased a laptop in excellent condition from them. Received a laptop covered with greasy stains!!!...“
Currys PCWorld reviews and complaints

Currys PCWorld

stars-rating stars-rating stars-rating stars-rating stars-rating
2.0
1321 Reviews

“I am a carer for a Mrs {{Redacted}} Colquhoun. She is 82 years old. She has a maintenance contract for a...“
Hhgregg reviews and complaints

Hhgregg

stars-rating stars-rating stars-rating stars-rating stars-rating
1.9
1118 Reviews

“Never spoke to anyone from HH Gregg. Number listed was to an medical organization. Do you have the...“
Geek Squad reviews and complaints

Geek Squad

stars-rating stars-rating stars-rating stars-rating stars-rating
1.6
678 Reviews

“I received virus notices all day with a threat and a warning to down load McAvee I do NOT use Mcavee I...“
See more Appliances and Electronics Businesses ›

Why Trust Reviews on PissedConsumer?

  • Professional auto and live moderation
  • 100% user-generated content
  • Equal opportunity and protection
  • Zero tolerance for fake reviews
  • Verified content
  • PissedConsumer is on the Inc. 5000 list

For more information read Blog article