Sears Hometown Stores

Ordered a chest freezer in July 2020. Kept getting the run around that it will be delivered.

Company already charged my account and no merchandise. When ordered the product they stated they would not charge my account until I had received the merchandise. I called numerous times to get a refund and customer service told me it would take three to seven business days for my refund and will send an email.

Happened three times. No email and no refund.

I purchased a Kenmore Microwave oven approximately a year and a half ago, with an extended warranty agreement. Sears repairmen have been out 4 times in as many weeks to repair it recently.

It works from 2-8 days, then loses power. Servicemen replace fuses, it works for a day or so only. I have called for repair and remain on hold for at least 1 hour with each call. Today I called for an product replacement.

I have been on hold today since 8:14 am, spoke with 3 people, placed on hold after each Sears representative who take my information and respond, "I will transfer you to someone who can help".

At 11:00 am, I realized this is a "game" of Sears to discourage the customer, and to not honor their own extended service warranty agreements. This is shameful since I have purchased all of my appliances from Sears for more than 40 years and 2 homes.

I ordered a shed and a shed floor frame on 10/9/19 and saw i would have to pick it up 4 states away. I immediately called and cancelled the order.

I still do not have my refund a month later.

I have called and they just give me other numbers to call or tell me they will take care of it, but they don't. I don't know what to do to get my refund.

We purchased a mattress set at Sears. We are Seniors who still belive in integrity. So when we got told that the display model was 75% off, we believed them. (Could have purchased a Sealy set on line, and had it delivered for less, we found out later).

As we would get charged $80 delivery charge, my husband agreed to pick it up the next day. As he was waiting for help to load, he noticed the sign that said free box springs with matress purchase. He pointed it out to the girl who tried to give us a refund, and said she would have to wait for the manager.

She would calll us. A week later,( after 3 attempts to reach her), she called and said our mattress wasn't on the list according to "the district guy". there was no list if ineligable purchases. And the employee has been there long enough to know, that is why she supposedly tried to give us a refund. So then I filed a complaint with BBB. First thing that came up is a comment

that Sears wishes to try and be contacted first. I tried and no response. So back to BBB I go. It took them 10 days to respond!! They said they would investigate and get back to me in 2 days. I gave them 6 days and still no response. So I decided that since the incidence took place in a different state that I should post the complaint with that BBB. After all, that is what they are there for right?

No, everything has to go to Illinois as that is corporate headquarters. I am hoping that with all that I have found on-line that there is some legal authority reviewing all these incidents. How sad that people give up their integrity!!

I went to the store on Sunday, 12/17/17 to do some shopping . While there I wanted to exchange a guaranteed broken screwdriver.

After standing in line, long because of the holiday shoppers, to get to the register for service, I was instructed to look in a box on the shelf for the one I wanted. There was none so I again stood in line to talk to the clerk. He informed me that the ones in the box were the only ones he had. There were no individual screwdrivers on any of the shelves and only 2 or 3 multi-packs of screwdrivers.

He then told me to wait until he had taken care of those that had to cash out. He would get to me when he wasn't busy. This is just poor service. Along with the fact that Sears doesn't carry the items that they guarantee so that they can replace them when needed.

The guarantee means nothing at this point. It will be a cold day in *** when I buy Craftsman tools again.

I can get the same lifetime guarantee from Harbor Freight Tools at a much cheaper price. It is no wonder that Sears is struggling to stay in business.

I bought a Kenmore Elite refrigerator for our newly built home. It stopped working a few months after purchase .

Called to get it fixed 3 weeks later the come out and look at it then order a part then 3more weeks to get part . They dented door while repairing a month before that was fixed . Then it quit working again . This was repeated about 5-7 times same thing different parts .

It would alway work for a short time then it would go bad again and we would lose all of our food. Countless conversations with there customer service that is in another country. Went in to the store and they said they couldn't do anything. They have replace about everything on it and it worked for a few months and then last week it happened again.

2 weeks they send somebody out they said it was fixed and 2 weeks later quits again. They scheduled an appoint o come out again a week later then they called me the day of appointment and say they can't make it and I would be rescheduled for a week later. This has been going on for a year and a half now ! I've done everything I possibly can do and they don't care.

I just want the lemon replaced it was the top end refrigerator . I of my many phone calls the lady said to go buy a small college refrigerator and then when yours get fixed to bring it'll back the small one. I'm lost at what to do.

Me and my family have lost a lot of money in food and the stress from this is terrible. Troy Beal