Sears Garage Solutions
Sears Garage Solutions Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Sears Garage Solutions reviews show a 1.3 star rating from 2 reviews, with consumers mostly dissatisfied, 100% unfavorable distribution, recommendations to "Buy your appliances somewhere else," frequent concerns about customer service, warranty follow-up, and high price levels.
Positive Feedback
Some customers report technicians performed maintenance checks or installations when reachable.
Negative Feedback / Risk Areas
- Poor, unresponsive customer service and communication leading to unresolved issues.
- Payments taken without follow-up or completed repairs, raising billing and refund concerns.
- Poor installations causing property damage and failing to stand behind work.
- Closed franchises leaving warranties unsupported and franchisee legal complaints.
Key Takeaways for Future Customers
- Check Sears Garage Solutions customer complaints and reviews before booking service.
- Get written estimates, receipts, and warranty terms up front to reduce billing or refund risk.
- Verify local service availability and consider alternatives if franchise support is closed.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Sears Garage Solutions reviews show a 1.3 star rating from 2 reviews, with consumers mostly dissatisfied, 100% unfavorable distribution, recommendations to "Buy your appliances somewhere else," frequent concerns about customer service, warranty follow-up, and high price levels.
Positive Feedback
Some customers report technicians performed maintenance checks or installations when reachable.
Negative Feedback / Risk Areas
- Poor, unresponsive customer service and communication leading to unresolved issues.
- Payments taken without follow-up or completed repairs, raising billing and refund concerns.
- Poor installations causing property damage and failing to stand behind work.
- Closed franchises leaving warranties unsupported and franchisee legal complaints.
Key Takeaways for Future Customers
- Check Sears Garage Solutions customer complaints and reviews before booking service.
- Get written estimates, receipts, and warranty terms up front to reduce billing or refund risk.
- Verify local service availability and consider alternatives if franchise support is closed.
Media from reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Sears has given me the run around about placing my generator, that is still under warranty
My generator is brand new never used it until last week, wouldn't start
Preferred solution: Replacement
User's recommendation: Buy your appliances somewhere else
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNO I WILL NOT
- - 01/14/20 call with Carmen; 01/15/20 service; Lew arrived for maintenance.
- - Paid $317; deposited to SunTrust Bank; no follow-up; cannot reach anyone.
I CALLED SEARS GARAGE SOLUTION ON 01/14/20. I RECEIVED A CALL BACK FROM CARMEN AT 7-77*-840-**** TO SCHEDULE MY SERVICE.
THE SERVICE WAS FOR 01/15/20. THE SERVICES MAN ARRIVED THAT MORING AND IMMEDIATLY STARTED TO DO A MAINTANCE CHECK I ASKED WHY HE SAID IT WOULD BE FREE WITH MY OTHER SER. HE TOLD ME HE COULD REPAIR MY BOTTOM PANEL AND THAT IT WOULD BE 3 WEEKS BEFOR IT CAME. I SAID OK.
I PAID HIM 317.00 DOLLARS WHICH HE DEPOSITED INTO SUNTRUST BANK ON THE 15TH. I HAVENT HEARD FROM HIM OR ANYONE SINCE.
HIS NAME WS LEW AND HE WAS DRIVING A SEARS TRUCK. THIS HAS BEEN THE HARDEST THING TO DEAL WITH I CANT REACH ANYONE AND WHEN I DO THEY TELL ME I AM SPEAKING WITH THE WRONG PEOPLE...
DONT USE THIS SERVICE!!!!!!
Preferred solution: Full refund
Resolved: Installation not standing behind work
- - Technician installed a new unit on the old bracket with little motor support.
- - Garage ceiling fell and the light socket was covered by the beam.
Technician installed new unit on old unit set up using old previous bracket and very little support of motor. This has resulted in garage ceiling to fall from supporting the motor. The light socket was even covered up by the beam..
Closed franchises
- - Sears' market franchise is closed and will not service your garage door or opener.
- - They are by law required to stand behind warranties.
If you are in a market sears had a franchise, but is closed and they will not service your garage door and/ or opener. Contact the attorney general. They are, by law to stand behind warranties whether or not they have someone to service
Class action suit
- - I am a Sears franchisee since 2010, with 6.5 years of training.
- - In a lawsuit with Sears; pursuing class action.
In 2010 I bought a sears franchise, after 6 1/2 yrs and training all over the country for them I decided I had enough. I am now embroiled in a lawsuit with them.
I would love to get a class action suit started against them. They scare the franchisees into conforming. They are a sad excuse for a franchise at best. No support, horrible software, no training, horrible marketing, bad accounting of the money collected.
No standards, morals, or ethics. Let’s start a class action suit against them.
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Don’t trust Sears Garage door Solutions. Dishonest, more like a con man service