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Customer Service - Sears Automotive This letter is to complain about uncooperative service I recently received from a Sears Automotive customer service representative named Jesse– @ the Elyria, Ohio – Mid-Way Mall Sears automotive center. This experience makes it very...
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I didn't like
  • Uncooperative service
#1021392
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Last week my girlfriend had an oil leak on her Volkswagen CC. She took the car down to sears to have her tires replaced and fix the oil leak. We got the car back about a week later (which is very long for a fix like this) The car drove okay until about 5 days later,...
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Went to Sears to buy tires and alignment. Told them we would make an appointment. They called us and said they could do it quick. We drove over at 1215 and said it woukd take about an hour. After an hour we looked to see our truck still parked. Person inside said they...
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Sears Auto Center Customer Care Review

#1001148
1.5
I called to inquire on the warranty on my vehicle's battery. The sales person was less than enthusiastic suggesting that generally it is 3 years. Well great answer but how about you access the system and look at my specific account! Placed on hold 3 times because she had no access to a computer. Great assistance store 6709 Plano.
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Sears Auto Center Car Repair Review

#991091
1.5
I was severely overcharged for a part to get my truck fixed.. Dpfe sensor $50.00 -autozone, advance auto., o-Reilly auto parts... Sears price $ 150.00...."like really"!! They must think im a fool or something...i asked them why so much...and i couldnt get a straight answer...
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Sears Auto Center Car Diagnostics Review

#964263
1.0
Just wondering why a automotive center only has one mechanic working. They are open 8-7 but i need to make an appointment to get my breaks done. What happened to customer service. I have come to sears for years but i guess i have to find a new place
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Oil Change Review

#962324
2.8
More time than they told me. I come at 11:30am for a regular oil change and the representant told me at 12:30 you car is ready but now is 1:40 and my car is not ready yet
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Sear auto in boardman ohio is a *** and cheap, sleezy place. Took my car in to get new tires on,and a new alignment of course specifically told them i wanted the tires back, when i came to puck it up they said that my old ones were already taken care of and refused to...
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1.0
I didn't like
  • Customer service sucks
  • Sales people
  • Jerks attitude
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On website states walk ins welcome.. walked in so the rep would tell me i have to check .. then coming back to say it will take 2:30 hours.. so i got an appointment for next day for me to come in next day getting the answer that my car model needs to have the oil...
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Sears Auto Center Tire Replacement Review
I just needed 2 tires on the front of my car. I walked around the mall as they worked on my vehicle. I got a call saying they wanted to show me something on my car. When I walk back to where my car was, 2 Sears employees were under the hood. AGAIN, I JUST NEEDED AND...
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Ordered tires three weeks ago. Was never told they were back ordered until I called to check on them. They offered to order other cheaper tires and I said fine. They told me they would be here a week later. A week came and went and no call or mention that they arrived....
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1.6
Product
I didn't like
  • Poor customer service
  • How long it took
  • Careless
#979171
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This place is the absolute worst. I schedule an appointment for 4 o'clock on a weekday, drive all the way down there for them to tell me that the appointment has been cancelled and that I should come back the following morning. The following morning, I arrived and they...
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Bought a new Sears Diehard battery in 11/2014, in October I was back at Sears with car that would not start on it's own battery. Brought back to Sears, replaced battery, no charge and alternator(charged for that). This was 10/2015, it is now 12/2016 and again car needs...
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3.7
I liked
  • Customer service
I didn't like
  • Going on 3rd battery
#977792
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Poor service and negligence in sears automotive services. I brought my auto to the Sears Auto Service on 12/18/2016. The auto center was scheduled to open at 10am but didn't open until about 10:25 because the employees were late opening up. I was checked in and given...
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