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Last week my girlfriend had an oil leak on her Volkswagen CC. She took the car down to sears to have her tires replaced and fix the oil leak. We got the car back about a week later (which is very long for a fix like this) The car drove okay until about 5 days later, when coolant started leaking. Soon after, coolant alerts started popping up so we took it to firestone, where we were told that they couldn't fix it because it is "too messed up"....
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Went to Sears to buy tires and alignment. Told them we would make an appointment. They called us and said they could do it quick. We drove over at 1215 and said it woukd take about an hour. After an hour we looked to see our truck still parked. Person inside said they had issues with another vehicle. Still waited and it wasn't until quarter till 4 till we got finished. Then we noticed that some left grease prints on the light tan headliner of...
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Sear auto in boardman ohio is a *** and cheap, sleezy place. Took my car in to get new tires on,and a new alignment of course specifically told them i wanted the tires back, when i came to puck it up they said that my old ones were already taken care of and refused to give them to me. Then they said they couldnt do the alignment because my front right strut assembly was bad, but they charged me anyways. On top of all of this they broke my TPMS...
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1.0
I didn't like
  • Jerks attitude
  • Customer service sucks
  • Sales people

Sears Auto Center Customer Care Review

#1001148
1.5
I called to inquire on the warranty on my vehicle's battery. The sales person was less than enthusiastic suggesting that generally it is 3 years. Well great answer but how about you access the system and look at my specific account! Placed on hold 3 times because she had no access to a computer. Great assistance store 6709 Plano.
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Sears Auto Center Car Repair Review

#991091
1.5
I was severely overcharged for a part to get my truck fixed.. Dpfe sensor $50.00 -autozone, advance auto., o-Reilly auto parts... Sears price $ 150.00...."like really"!! They must think im a fool or something...i asked them why so much...and i couldnt get a straight answer...
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Sears Auto Center Car Diagnostics Review

#964263
1.0
Just wondering why a automotive center only has one mechanic working. They are open 8-7 but i need to make an appointment to get my breaks done. What happened to customer service. I have come to sears for years but i guess i have to find a new place
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Oil Change Review

#962324
2.8
More time than they told me. I come at 11:30am for a regular oil change and the representant told me at 12:30 you car is ready but now is 1:40 and my car is not ready yet
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On website states walk ins welcome.. walked in so the rep would tell me i have to check .. then coming back to say it will take 2:30 hours.. so i got an appointment for next day for me to come in next day getting the answer that my car model needs to have the oil filter ordered whick is going to take an extra hour.. keeping in mind that i have provided make and model the day before while booking appointment.
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1.1
#983071
I just needed 2 tires on the front of my car. I walked around the mall as they worked on my vehicle. I got a call saying they wanted to show me something on my car. When I walk back to where my car was, 2 Sears employees were under the hood. AGAIN, I JUST NEEDED AND ASKED FOR TWO TIRES!!! They showed me the serpentine belt and how frayed it was. They were adamant that my vehicle was very dangerous to drive with the current belt & insisted on...
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Ordered tires three weeks ago. Was never told they were back ordered until I called to check on them. They offered to order other cheaper tires and I said fine. They told me they would be here a week later. A week came and went and no call or mention that they arrived. Went into the store to cancel the order altogether and was told I had to pay a restocking fee because the tires had arrived. I was never told the tires were in and told them I was...
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1.6
Product
I didn't like
  • Careless
  • How long it took
  • Poor customer service
#979171
This place is the absolute worst. I schedule an appointment for 4 o'clock on a weekday, drive all the way down there for them to tell me that the appointment has been cancelled and that I should come back the following morning. The following morning, I arrived and they tell me that unless I have an appointment, a simple oil change is going to take 4 hours. I make an appointment for later that day, show up, AND ITS BEEN CANCELLED AGAIN!!! I'm...
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1.0
#978623
Bought a new Sears Diehard battery in 11/2014, in October I was back at Sears with car that would not start on it's own battery. Brought back to Sears, replaced battery, no charge and alternator(charged for that). This was 10/2015, it is now 12/2016 and again car needs to be jumped, got car started. Out yesterday at grocery store and come out and does not start. A gentleman jump starts my car, this morning, 14 months on 2 nd. battery, going back...
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3.7
I liked
  • Customer service
I didn't like
  • Going on 3rd battery
#977792
Poor service and negligence in sears automotive services. I brought my auto to the Sears Auto Service on 12/18/2016. The auto center was scheduled to open at 10am but didn't open until about 10:25 because the employees were late opening up. I was checked in and given an estimate at 10:31am for a front wheel alignment and four tire balance. I was the fourth car in line for service when I arrived. I spoke to other customers that day who had...
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Contact Sears Auto Center

Headquarters Address:
Sears Holdings Corporation
3333 Beverly Rd
Hoffman Estates, IL 60179
Phone:
(800) 349-4358
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I brought my battery in for them to replace. They said they would take it out and charge it. While tring to remove it they layed the tools on top of the grill , bumped them off, bouncing off the front of my truck on the ground. The boy working on it was not strong enough to lift the battery got the cable hung and jurked it till it came loose. With all the tatoos and piercings would think he could handle that. Said it fully charged, wolud not...
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1.3
I liked
  • Awful
  • Suck
I didn't like
  • Jerks attitude
#975148