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"The Fredericksburg va location over charged me and then told me they cant refund my money. Gave me a letter to mail off and get a refund. I did the letter was mailed back saying wrong address. Called the location and they told me..."

"I just got my daughters pictures and she only had one picture just with different backgrounds, no options at all and the one picture I got she is looking down. The photographer did a horrible job and I hate that I dont get to..."

"My daughter and grandson had their pictures done and when they came home, they went directly to the garbage. This person had NO Clue how to place the two of them to complement each other. Thank God I’m only out 53.63 which I..."

"Hello my name is Sarah Robinson I had the worst experience at the JCPenney Photography studio on Friday October 15th, 2021 my appointment time was 3:15pm. Upon arrival Daniel the manager was sitting at the front desk. I checked..."

"If someone can just contact me I would appreciate it 602-475-****. Ive been waiting a couple weeks now"

"I paid for my kid school pict and i never got them i ordered in may i want a refund access code 123302****"

"I took my daughter for scheduled photography session and found the cap and gown and tux/ pearl drape that was available for my sons session two years ago was no longer the same package for my daughter session and if I wanted this..."

"I ordered the grad picture frame with the tassle holder. My son's picture came in a dollar store frame and was taped with clear tape to the picture frame. The only clear image of the pictures offered had most of the graduating..."

"I had pictures taken in 2010 by you location at the time in AZ Mills Mall. After the session they asked if I could place a few pics(2) in the studio. Then you moved to Scottsdale and then closed the location and not informing us...."

"The man taking the picture said i couldn't have bangs pulled bangs back with a band. He told me to tip my head down and no smiling. Sent everything off and got returned 2 weeks later saying it was incorrect, research says you can..."