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"I was on hold on a Sunday (which is supposedly the fastest day to have your call answered) for 10 minutes before finally getting to talk to a Customer Service Representative. I had placed on order on the PetSmart app but on the..."

"She was very quick and helped and I could tell she was really concerned in making sure I was satisfied."

"These people are easy to work with and willing to help! The representative I spoke to was helpful and did exactly as I wanted and explained why things were the way they were."

"I wanted to order one petgentle product but when i checked out you charged me for 3 at a total of $112.09 +$5.34+$15.89 giving a total of $133.32 that came out of my bank account. I want this money, all of it refunded immediately...."

"I purchased your innovation snake. I received it but it does not work. I charge the snake and I even bought new batteries for the remote. I would like a replacement or a refund.
I am so disappointed because I bought other items fro..."

"do not buyI usually cook all my dogs dog food. Chicken breast with broth and vegetables. I Was lazy bought fresh pet on weekend. Dog ate it and it made him sick back to cooking his food. Never again will I put my pet of 17 yrs in..."

"Ordered a coat on 9th December - it took 3 weeks to arrive. Missed Christmas. There was no indication on the website that it was coming from China. Over the last 2 weeks, I have emailed the company every other day for refund..."

"My dog did not care for the food. I wanted this to work but he was not impressed. He tolerated the chicken but did not like the turkey of beef."

"We purchased a puppy, which we adore from the Petland Mall of Georgia within two days we had to take it to the vet because it had a horrible cough and gagging, and so we thought it was kettle cough, which it was, and then it..."

"No one will answer. Ive paid for two boxes, received one box, but was to include treats, toys, and a dog bed or Yeti Cup. The Box was incomplete. I decided to stay with membership and hope that it will get straightened out, made..."