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"I thought they were smart hub, which I was led to believe worked with Alexa. When I received it, I found out that it does not none of their advertising suggest otherwise. When I tried to return the product, I got the runaround...."

"Nothing has happened since we have been dealing with this since March 2025. Complained to BBB, and they were useless. Don't ever buy anything from Hunter Douglas! They are liers and customer service is terrible!"

"Had issues with one of the 3 blinds rolling up capabilities it's almost impossible to get thru and for a thousand dollars we spent, it should be easier way to rectify the issue."

"Although we have only opened three of the seventeen boxes, I'm going to have to return the blinds you sent as they are scratched, dirty with hardened-on dust, don't function properly, and the valence does not cover the attachment..."

"No customer service if blind out of warranty even if you offer to pay for the repair!!
Telephone advisor useless up his own *** dont recommend this useless incompetent company"

"We have bought many times over the years for 4 different homes. Always happy with purchase.
Seems they might be out of business."

"Been trying for two weeks to get an automatic retractable line repaired the repair. People are telling me to three day blind has not okayed my repair. Tried to call their customer service number and you cant get through. Very..."

"Do NOT buy anything from this company. If you want Chinese crap...this is the place. Avoid them like the plague"

"Ordered one blind three weeks ago. Blinds Chalet sent me a tracking number, but the item hasn't moved in two days. Was told that the blinds ship from China. The process has been very annoying. Will never order from them again. So..."

"In may 2023, I ordered blinds for my entire house under order no. 1247****.
Unfortunately, several of the blinds were damaged after being used for only for the first week. Since the damage occurred, I have made multiple attempts to..."