New Reviewer

Complaint

Nobody has even bothered to respond. I was tested positive for covid and put in an isolation cabin. However we were forced off the ship and Seabourn told us this was the best option as further testing was necessary at Barbados (which was untrue). We were told we would be put into 5* accommodation- not true!! We were left to arrange our own flight home which was t easy as there were no direct flights. Other than the ships doctor nobody in guest services offered any help - I still cant get a reply via phone or email

User's recommendation: Be careful - we were misinformed about the covid protocols and misled about what we had to do! Seabourn literally left us to fend for ourselves.

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1 comment
#2192624

I agree with everything you said based on our experience on Seabourn in March. Totally lied about Covid protocols, and what was in place was not enforced.

And wrote to Seabourn in march, no response, followed up in May, still no response. Crossed Seabourn off our list.

BUT - reading about other lines, including Silversea, not much different. Sadly, that seems to be the way things are working these days.

ID
#3438688 Review #3438688 is a subjective opinion of poster.
Location
Ashford, England

Safety is lacking

We have had a room service guy enter our room twice tonight with a master ken despite the do not disturbed sign on the door. It's very *** We complained and were told he rang the bell twice first. That is not true. There is no way to lock the door from inside when in the room. I'd be interested to hear about crime by crew members. This guy was very *** As for the ship and the line, we have had a great cruise up until now. The ship and staff has been first class. This one person has not. Unfortunately, the staff did not take a safety complaint seriously. Can you imagine a person coming into a room when the do not disturbed sign on? Why have do not disturbed signs? Who knew room service (food delivery) people had master keys? Why can't you lock rooms from inside for safety?
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1 comment
#1646585

We have sailed more than 100 days on Seabourn and found it to be the best of the luxury cruise lines. (We have also sailed Crystal and Regent) I sailed Viking Ocean Cruises but it is not nearly in the same category of luxurt

ID
#519877 Review #519877 is a subjective opinion of poster.
New Reviewer

Seabourn Cruise Balcony Scam

Consumers have every right to expect a lot from a top rated, expensive cruise line that sells its six star and intimate luxury status. Seabourn cruises have been around for a long time, successfully catering to couples who can afford to spend upwards of $10,000 for a week or ten day cruise. There are very wealthy people who seem to be addicted to cruising. My first conversation with someone on my first Seabourn cruise discovered a guy who had spent over 800 days on Seabourn cruises, for example. A number of couples had already been on the ship for a ten day cruise and others were staying on for another cruise. Though there were many very positive aspects to our first Seabourn Legend cruise along the Italian, French and Spanish Riviera, I became and remain angry about what I and other first timers felt was an expensive scam perpetrated by Seabourn. There are smaller Seabourn cruise ships that charge higher prices for "balcony suites." Here is all the text found on the Seabourn website about the balcony: "All Balcony Suites feature doors opening to fresh sea breezes from a private mini-balcony." I suppose the term mini-balcony indicates a small balcony, but what we discovered was a shock. Turns out the mini-balcony is just a few inches wide, hardly enough to even stand comfortably on it. In checking the term balcony on Wikipedia this is the most relevant type of balcony to accurately understand the Seabourn mini-balcony: "A French balcony is actually a false balcony, with doors that open to a railing with a view of the courtyard or the surrounding scenery below." Yes, the mini Seabourn balcony is, indeed, a false balcony. Sadly, this false balcony costs thousands of dollars more than suites with just large picture windows. Sadly, before selecting this cruise I had not found a review of the ship that noted what was actually included, namely "tiny French balconies that aren't large enough to stand on much less populate with furniture." This proves my point that the information provided by Seabourn is intentionally incomplete and misleading. Proving that there is a more ethical and consumer friendly way of doing business, Viking River Cruises clearly distinguishes cabins with a verandah versus ones with a French balcony. Another negative for the Seabourn ship is that there is a large plastic shield on the false balcony that is not in the best shape, making it difficult to see clearly when the doors are open . Every person on board that I brought this subject up with agreed that the expensive false balcony was basically a fraud. The best travel agents should, of course, inform their clients that the Seabourn balcony is a false one offering little utility or benefits. Mine did not do this. It should be noted that Seabourn and other cruise lines usually use the term verandah to describe true balconies on which you can sit on chairs and enjoy the scenic views. Previously, on a Regent Seven Seas cruise, such a verandah was enjoyed. A little irony to this situation is that Seabourn proudly notes on its website that for 2012 it has received inclusion in a list of the The World's Most Ethical Companies. This is a designation from an independent group that recognizes companies that truly go beyond making statements about doing business "ethically" and translate those words into action. Based on the incomplete information provided by Seabourn on its expensive balcony suites I do not believe that the company merits this designation. Truly ethical behavior would require that Seabourn describe this class of cabin suites as French Balcony Suites and perhaps a few words revealing that people could not readily stand or sit on this false balcony.
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1 comment
#541896

See you do not always get what you paid for. A higher priced Carnioval line. Just that they are high class cororate masqueraders>

ID
#345273 Review #345273 is a subjective opinion of poster.
Location
Washington, District Of Columbia
Loss
$4000
New Reviewer

Hiring only unprofessinal person

would like to just inform that the person in czeh doing an interview should be careful with the person who will be applying for quality cruise line as seabourn. As seaburn know as a nuber one world quality cruise lines It is not going to be appreciated as I know the person mention below once he will pass the interview and joining the ship. It is just a quick tip for you all. His name is Marin Atanasov very unprofessional and rude as I know him. Seabourn is not deserve to have person like him please pay attention to this message
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ID
#186753 Review #186753 is a subjective opinion of poster.
Location
Ankara, Ankara
New Reviewer

Yachts of Seabourn

We were guests on Pride and out on a tour when I struck my head , on a low door frame in a dark building. I injured my head, nose, neck and shoulders when I fell backwards. There was no first aid kit available, the bus was 15 minutes away. The guide did not inform the ship of the injuries and after seeing the ship's nurse, there was no offer to take me to a hospital for x-rays which had to be done on my return to the U.S. The Yachts of Seabour was not at all prepared for this accident and still does not accept any responsibility. Not what you expect from a 5 star line !
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1 comment
#763

This complaint does not state all the facts and has been posted elsewhere with many questions raised by not answered. Non-descript posts such as this are dubious.

ID
#105188 Review #105188 is a subjective opinion of poster.

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