DO NOT RECOMMEND

Aweful service. Do NOT Recommend. This is a fraudulent business. We schedule a pick up transport delivery contract a month ago with elite auto shipping to transport my vehicle from Wisconsin to Florida. We found out two days prior to car pick up that elite auto shipping were only the broker scheduling clients and SDM transport INC were doing the actual auto transporting. Because of the poor reviews we were contacting them with questions and estimated time to deliver. Our original pick up contract date was on 11/13/19 and was to be delivered before or no later than 11/16/2019 to my Florida residence. A day prior to pick up I contacted the company to assure everything was on schedule. They notice a driver was in the local area and suggested to arrange the pick-up then. 11/12/2019. I was told the car should arrive on Friday 11/15 but no later than 11/16 the original delivery date. After two days I called SDM dispatch again to ask regarding estimated time of car delivery being to assure someone was home. They said that it would be deliver on 11/18/19. I didn’t understand why it would take a total of 6 days explained how this was a huge inconvenience and should be compensated for it. Dispatcher didn’t give a reasonable explanation. I got a call back from driver on 11/18 driver stating car delivery will be done at 7pm. Then shortly received a call that the driver couldn't enter my area because it was too small. I explained that it was normal size streets and full-size tractor trailers often make deliveries of various types throughout my non-gated neighborhood. The driver ended up parking about 2 miles away behind a Kohls department store. Upon delivery I notice my brake lights on and parking brakes broken. The drivers were rude and disrespectful to the point where my partner called the cops. Overall, I'd say this transport is a fraudulent company, careless and lacks integrity.
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ID
#1711272 Review #1711272 is a subjective opinion of poster.
Cons
  • Aweful service
Reason of review
Damaged or defective
Preferred solution
Full refund

LIARS!

SDM Transport is by far the worst transport company in the world. It took them two weeks to to transport my car from LA to Chicago. The quoted the dealer a transport time of 3-5 days. They picked up my car on 10/11/18 7 days later, they kept lying about the delivery date, when the dealer called them. They kept saying, "the car will be there tonight," every day for a week. Finally, I personally called the manager of the company on 10/22, a guy named "Zee", and he gave me some lame excuse that his new transport truck broke down 2 hours from the destination. He told me the car would be there that day. It is 10/23/18 and my car has still not been delivered to the dealer. The worst customer service ever. Save yourself the time and aggravation. Do not use this company. They are LIARS.
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ID
#1387873 Review #1387873 is a subjective opinion of poster.
Location
Deerfield, Illinois
Service
Sdm Transport Car Transportation Service
Cons
  • Everything total jerks
Reason of review
Poor customer service
New Reviewer

Sdm Transport - Car Transportation Service Review from Fontana, California

Never use SDM Tranprt Inc . If time is meaningless then this company is a great choice. My car was was picked up on 9/1/16 with the promise of a 9/7/16 arrival. Florida to Ca no problem. A phone call to driver on 9/6/16 informs me that have not left Florida needless to say from that point on if there mouth was moving it was a lie. I reached dispatch and was spoken to as if rude and demeaning are very comfortable coming out of their mouth. i was told that they would not be making it to Ca. for at least 5-7 days. This is not what they agreed to and I was stuck waiting for them to deliver when ever it worked for there schedule. "I will call you back" these are thier famous lies. I received 1 return phone call and that is only because he was enjoying playing games with people. Getting to the point the car was picked up 9/1/16 with an expected arrival of 9/7/16. As of 9/12/16 I am still waiting for my car. DO NOT USE SDM Transport Inc Liars and thieves
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2 comments
#1346562

I'm going through the something right now. Very upset.

#1660964
@PissedConsumer1346562

Hi- I’m going through a legal issue with them right now and would love to hear how your issue was resolved. Thank you so much, Hayley

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ID
#917151 Review #917151 is a subjective opinion of poster.
Location
Fontana, California
Service
Sdm Transport Car Transportation Service
Reason of review
Order processing issue

WARNING

I would never recommend using SDM TRANSPORT INC Auto Shippers under any circumstances for any purpose, regardless of what price they quote you! This predatory company deserves to go out of business and legal prosecution Our car was picked up car Oct 15 and was suppose to be delivered on Oct 16. Never showed up until Oct 18. after i found there number from broker called so many times They are unprofessional, no ethic no manor. finally driver called so many times to give us an excuse the car wouldn't delivered so far we still try to call them main company number but all of them the same unprofessional.
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ID
#719316 Review #719316 is a subjective opinion of poster.
Location
Chicago, Illinois
Reason of review
Bad quality

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