SD Truck Springs Reviews

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service customer service customer kit order information money parts air caught defrauding
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Not getting the parts I order

I order airlift 5000 and wireless air on June 1. Nothing on when they will be processed or shipped. I've called and emailed customer services about getting my money back, so I can buy it from someone local in Oklahoma. I can't get my refund until the product is in the warehouse, which only God knows when that will be.

User's recommendation: would just read all the reviews from this company and policies you may not get your money back.

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ID
#2609402 Review #2609402 is a subjective opinion of poster.
Preferred solution
Full refund
New Reviewer

Terrible customer service

I ordered air bags and a compressor. The airbags shipped very timely, but it's been over 2 weeks now the compressor hasn't shipped and doesn't appear to be on backorder. My CC has been charged for both and the order online looks like they think it's been processed fully. The UPS tracking only shows the weight of the airbags shipped. I've called customer service several times and been on hold for forever each time and never gotten through for help.

User's recommendation: Avoid.

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ID
#2513758 Review #2513758 is a subjective opinion of poster.
Preferred solution
Deliver product or service ordered

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New Reviewer

Trying to return short parts

I have been for a month trying to return a lift kit that was short on parts several emails was told they were going to escalate claim so I could send it back I have not heard anything I can't really blame SD Truck they have to follow their procedures But stay away from PERFORMANCE ACCESSORIES they will not stand behind their products

User's recommendation: DO NOT BUY ANYTHING FROM PERFORMANCE ACCESSORIES.

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ID
#2500290 Review #2500290 is a subjective opinion of poster.
Pros
  • Try to help you
Cons
  • Time consuming
Preferred solution
Full refund
New Reviewer

Terrible Service

I ordered a kit 8 days ago and have not been able to get confirmation on the shipping. I have called numerous times and have not received any information besides that the kit is coming from somewhere else and has not shipped. They are refusing to answer my calls or refund my money.

User's recommendation: Just order somewhere else.

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ID
#2450929 Review #2450929 is a subjective opinion of poster.
Preferred solution
Full refund

Customer Service SUCKS

Says it all. Worst customer service ever!!!!

User's recommendation: STAY FAR AWAY.

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ID
#2065557 Review #2065557 is a subjective opinion of poster.
Location
Wenatchee, Washington
Preferred solution
Deliver product or service ordered
New Reviewer

Haven't received what I order and no response from SD Truck Springs

I ordered load lifter 5000 over 10 ten days ago and still haven't received my order. I have called many times waiting on hold for a half hour than told to leave a message...I have left 5 messages and still haven't received a call back... I also emailed them 4 times and still no response. Worst service ever.... I am having Better Business Bureau and my credit card company contact them... Enough is enough especially when they charged my credit card immediately....

User's recommendation: Don't--- no customer service, take your money and don't receive your order and they won't respond....No customer service.

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ID
#2022181 Review #2022181 is a subjective opinion of poster.
Preferred solution
Want someone from customer service to call me, my order ASAP and an apology
New Reviewer

SD Truck Springs Caught Defrauding Customer

BUYER BEWARE; SD TruckSprings sells Firestone Ride Rite Kit as new, but got caught sending a used, returned, repackaged, resold kit. Then SD Truck Springs threatens to sue the customer for making these truthful on-line reviews. That is a whole new dimension in customer service. I purchased the Firestone Ride Rite kit from SD Truck Springs www.sdtrucksprings.com as new, and it shipped a used, returned, repackaged resold and reshipped kit. It then denied that the kit was used, to the Attorney General of Georgia, New York and Indiana. SDTruckSprings.com has now be caught defrauding a customer, and providing misinformation and concealing material information to attempt to cover up its unlawful acts. See full story at: http://www.trucksprings.co
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1 comment
#2050143

Pissed of spent $1000 CANT get part I even ordered on line to fix $22 worth of parts bad bad company to buy from !!!!

ID
#738558 Review #738558 is a subjective opinion of poster.
Location
Saint Marys, Georgia
Cons
  • Sd truck springs threatens to sue its dissatisfied customers
  • Fact that sd truck springs is dishonest
  • Even after they are aware of the evidence that they were caught
Reason of review
Poor customer service

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