New Reviewer

Not getting the parts I order

I order airlift 5000 and wireless air on June 1. Nothing on when they will be processed or shipped. I've called and emailed customer services about getting my money back, so I can buy it from someone local in Oklahoma. I can't get my refund until the product is in the warehouse, which only God knows when that will be.

User's recommendation: would just read all the reviews from this company and policies you may not get your money back.

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ID
#2609402 Review #2609402 is a subjective opinion of poster.
Preferred solution
Full refund
New Reviewer

Terrible customer service

I ordered air bags and a compressor. The airbags shipped very timely, but it's been over 2 weeks now the compressor hasn't shipped and doesn't appear to be on backorder. My CC has been charged for both and the order online looks like they think it's been processed fully. The UPS tracking only shows the weight of the airbags shipped. I've called customer service several times and been on hold for forever each time and never gotten through for help.

User's recommendation: Avoid.

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ID
#2513758 Review #2513758 is a subjective opinion of poster.
Preferred solution
Deliver product or service ordered

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Verified Reviewer
New Reviewer

Trying to return short parts

I have been for a month trying to return a lift kit that was short on parts several emails was told they were going to escalate claim so I could send it back I have not heard anything I can't really blame SD Truck they have to follow their procedures But stay away from PERFORMANCE ACCESSORIES they will not stand behind their products

User's recommendation: DO NOT BUY ANYTHING FROM PERFORMANCE ACCESSORIES.

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ID
#2500290 Review #2500290 is a subjective opinion of poster.
Pros
  • Try to help you
Cons
  • Time consuming
Preferred solution
Full refund
New Reviewer

Terrible Service