Lexington Wvl
map-marker Washington, District Of Columbia

Consumers beware

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Cancelled my order with this company but still they want to charge service fees that range from around over $2000 to $500. After filing a complaint against them with the Better Business Bureau found out other similar complaints against the were also filed with BBB. They kept threatening from May 23 till the present and hired a company to collect money. Insist to pay them one penny for the way they treat consumers.
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User's recommendation: Be careful with this company

Anonymous
map-marker Juneau, Alaska

Thank you

Excellent Service and fast shipping. Will purchase here again!
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User's recommendation: I will be purchasing here again at SD Bullion

Anonymous
map-marker Elizabethtown, Kentucky

Fraud activity and discrimination

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Refusal of e check transfer or wire transfer thru commerce
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User's recommendation: stay away from fraud activity

Anonymous
map-marker Elizabethtown, Kentucky

Contract violations

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#228**** #228**** #228**** #228**** GAAP Policy Violations Account stolen using my gmail account
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User's recommendation: Stay away they discriminate using your information

Anonymous
map-marker Forsyth, Georgia

Order experience

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I made on order with the company online on 4/10/20. The next day I contacted them on their website stating that I wanted to edit my order. I contacted them on their website again on 4/14/20 stating that since I had not heard from them I wanted to cancel the order. I received an email from them the same day stating that I could not edit or cancel my order. They stated that any cancellations would be subject to a fee. I called and spoke with a service rep and he stated that I would be subject to that fee. I told him I would not pay the fee. He said that it would be turned over to collections.
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User's recommendation: Don't buy from SD Bullion.

2 comments
Staphany Wnd

Um, when you place an order with SD Bullion, just like any other online dealer, you have to agree to read their Terms and Conditions, which states: "When an order is confirmed, prices become locked-in and the order becomes a contractually binding agreement between the “buyer” and SD Bullion, Inc. By placing an order through the SD Bullion website or via telephone and agreeing to our terms and conditions, the customer enters into a contractually binding agreement with SD Bullion, Inc.

The “buyer” agrees to send SD Bullion, Inc payment as contractually specified... SD Bullion will evaluate any request to cancel an order on a case-by-case basis and only under extraordinary circumstances will a cancellation be approved." It also specifies cancellation fees. It seems pretty disingenuous to me to cut down a company publicly just because you don't like their terms--which they provided to you BEFORE your purchase AND you agreed to.

How would you like someone to do that to you? I've had nothing but positive interactions with SD Bulliion and will definitely use them again.

Guest

Thanks for the review, I almost placed an order, NO better than JM or APM etc. etc

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Nathan Grant

Nathan Grant, a Senior Credit Industry Analyst with Credit Card Insider. Nathan specializes in credit cards and online payments.

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