Michael K Gne

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Charges for an order I never made

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On 9/11/2023. I was charged $24.72 from Leisure World on my Paypal account for an order that I never made. Of course I didn't receive anything. I feel I was scamed and Paypal basically said too bad. contact the seller
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Preferred solution: Full refund

Bernard D Fiz
map-marker Albuquerque, New Mexico

Company goes back on word by hiding behind fine print in exchange policy

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A while back I purchased the Neosport 1mm water shirt from leisure Pro. I have lost weight so I do not know my size. I gave the sales rep at leisure Pro my measurements, height and weight and I was assured that I would need a 3X. When it came, it fit more like a tee shirt than a water shirt and knowing what water does to a wet suit, it was probably too big and the 2x is my size. But not knowing the material, I did not know if I needed the 2X or not. I talked to Leisure Pro about the dilemma I had. It was winter and the closest swimming pool I could get into was 200 miles away and I had an ulcer under my toe which I needed to wait for it to heal before I could make the trip. I was told not to worry, when I could get to the pool to verify whether I needed the 2X or not and if I needed the 2X I could exchange it then. Nothing was told to me that I had a time limit for who was to pay for the return the shipping. When I first talked to them about it, within a few days of receiving it, they would have paid for it. But: one, it was their employee who ill-advised me to my size needed, and two I was told not worry, it was OK to wait. So, apparently anything they tell you, if it does not parallel in their policies, don't believe a word of it without it being backed up in writing by the company. While still waiting to make the trip to the pool, I ordered the Henderson 2.5mm vest in 2X which fit me like a glove. So now I have it verified that I need the 2x in the shirt too, so I called and asked for the paperwork to return it. They sent me a form to fill out, but no return label which I noticed missing as I was collecting everything to pack it up and ship it back. Not having the RMA shipping label meant I'm paying for the shipping.....but they guarantee size to fit, and I was told no need to hurry in the return due to my situation. Now, to being able to ship it out on that day, it got set aside for a couple of weeks and forgotten. When I called today for the shipping label i was refused and told I'd have to pay for the return. Cost to me: $12.77; cheapest rate quoted to me. Because of this, Leisure Pro will never get a sale from me again; nor will I recommend them to the many divers I mentor; I will also let the group know how I was treated. Businesses that treat their customers like this do not deserve to stay in business.
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Reason of review:
Poor customer service

Preferred solution: refund me the $12.77 I had to pay for shipping to exchange the shirt as your guarantee says; and something extra for my wasted time would be in order.

Kellie Psx
map-marker Dayton, Ohio

Charged credit card $250.00 no product

I bought over $ 2,800.00 including a titanium t2 regulator for $1,900.00 dollars. My experts examined it and it is not new but a reconditioned with replacement parts. *** great! Most recently order spear gun. $ 250.00 they charged my credit card got my funds, no product. 1st email...item being pulled from stock, ready to ship. 2nd email, shipment ob back order from manufacture, will ship on this date, 3rd email on back order will ship on new date. 30 days. I send them email I will be leaving on dive trip July 26, need it my then or refund money, I will buy one in Hawaii. 4th email, will arrive August 8th. I sent an email -- read my words I will be gone and please put your name on email so I know who I am talking to. Got email back telling me"that I seem not to understand their words that it is out of stock at the manufacture and they have no control over it." We'll guess what *** wholes, no other vendors charge and spend your money until an item is shipped. You must be thinking you are talking to your wives or girlfriends. You are not. You are speaking to a president of a company. I don't know how you treat customers in California but in ohio we treat customers with respect. The next time I am in California I would like to stop by and explain customer service to you. It is not the "service" like a bull services a cow. You must have plenty of business but will get none further from me
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claireseo S
map-marker Chatsworth, California


To make it Short, RUDE, NO RESPECT, NOT RELIABLE or RESPONSIBLE, NO CUTOMER SERVICE PROVIDED, I would only recommend it , if you are going to walk in. NO WEB Order. something goes wrong with order, it is never their fault and they DO NOT PUT ANY EFFORT TO MAKE CUSTOMER FEEL BETTER about their mistakes. I was reffered by good friend of mine to purchase some items I needed for my last min trip "from scuba.com". I am leaving on Friday and I only had 5 days to get ready for all items. Monday morning, I started viewing their website. I was pleased with easy process on online and good description on the products sand i did made an order after 1 hour of reviewing and comapring. I was qualified with free shipment due to the fact the order amount was more than 500 or so. But I had to Put 3day delivery with extra charge to make sure i will be getting it on time. On thursday , I got the shipment as I expected. I was pleased and I opend the package. and everything was there EXCEPT WET SUIT AND ALSO GLOVE. which is like most important items i needed. Other ones i could have borrowed from friends or buy easy other places. However, missing a Wet suit was very disturbing. I called immediately and they are telling me it was back ordered and it will be all there by friday 1: 30. I told him that i will pick it up tomorrow. He advised it is okay to pick it up , but to call first prior to leaving. I called on Friday at 1:00 to confirm. I wa son hold for queit a while and got transffered about 4 -5 times and finally , Dan, Sales person or instructor got on a phone. I asked him if the merchandises are there for pick up and found out glove wont be there till tuesday now. ok, fine, I told him i will just pick up another glove thats there. But I like to get a refund or credit for the 3 day delivery charge which was $20.00. since i have to drive 3 hour to just pick that up and i have to delay my trip for this mess they made and DIDNT EVEN NOTIFY THE BUYERS. I was Very upset and disturbed the way DAN (sales person) treated me . His Exact word " you already got yours in 3 days and I cannt refund you for what you already got " i asked if i coudl talk to his manager. HE GOES "THERE IS NO MANAGER HERE.YOU CANNT TALK TO ANY ONE HIGHER THAN ME. I WILL BE THE HIGHEST PERSON YOU COULD TALK TO." I asked again if there is any supervisor or owner "He was histerically saying No to me and transffered to another person. I have enjoyed a lot of online shopping and I do it very often. THIS WAS WORST ONLINE SHOPPING EXPERIENCE I EVER HAD. I ENCOURAGE YOU TRY LOOKING ANOTHER SOURCE THAN SCUBA.com
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