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Man management SHOCKIING they all pass the buck to one another still waiting on reply.

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i bought a leather sofa from scs and they are *** customer care after service. after buying a leather corner unit, this was after a month on waiting 6 weeks for them to get back to me. after the month found ripped hole in back flap and glue on cover of seat. sent upholster who fixed it and made it worse. now after 2 months i have found another fault like leather coming of a squeaky unit. they told me they will send out same upholster and i`m not... Read more

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bought a leather corner suite which was never right spent the first year arguing with SCS they came three times to put the suite right with sponge cushions inserted under the cushions, wrote to the head office got a bog standard letter back saying we should rotate where we sat to make it better ! I telephoned the manager who was very rude on the phone. Now the springs coming through the gap in between cushions have to go out and buy new... Read more

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Bought a 3 seater and two seater from scs paid on 4 year interest free credit. "sofas took 4 weeks to arrive over the date given.e. 3 months arrived damaged took several complaints and phone calls to get a "technician" to arrive on a date i wanted. Waited another two weeks for them to come and fix it no joy phoned yet again assured that they would be in touch to fix the damage again no information or contact, have now told them i am rejecting... Read more

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SCS Sofa's don't go anywhere near them they are happy to take your money but the moment you have a problem their after sales are s**t are they do not want to know We have been waiting 9 months to have faulty goods replaced/repaired and still waiting Finally ran out of patience and want our money back suddenly they seem to have lost all knowledge of our complaint and we have to start again we will be taking legal advice shortly and want... Read more

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