New Reviewer

Bad service

They don't do exchanges and want you to pay shipping back to them the pay shipping for the new item when you purchase again.

User's recommendation: Use another business.

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ID
#3158619 Review #3158619 is a subjective opinion of poster.
Loss
$20
Preferred solution
Let the company propose a solution

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Verified Reviewer
New Reviewer

Length of time order is tsking to arrive

I placed a order with scrubin uniforms on June 22 2021 in the amount of $65+ and my card was charged immediately. Its July 10 2021 WHY HAVE I NOT RECEIVED MY ORDER YET?? They use the CHEAPEST fedex economy so the system is not updated so the tracking is never correct. Although they have great prices, its not worth the headache so this will be my last time ordering from them. This took way to long and i needed the pants LAST WEEK!

User's recommendation: Don't expect fast delivery service! They use the cheapest economy service.

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ID
#2671214 Review #2671214 is a subjective opinion of poster.
Loss
$65
Preferred solution
AT LEAST HALF of the total purchased spent
New Reviewer

False Advertisement

I placed my order on June 20th. It is June 26th, and I have yet to recieve my order. I paid for 2-3 day shipping. I was told by the bad customer service that it informs me on the site the uniforms come from another warehouse to them. Here is my problem..... you are...
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ID
#2635931 Review #2635931 is a subjective opinion of poster.
Location
Tampa, Florida
Cons
  • Too many to list
Loss
$88
Preferred solution
I will work with legal counsel to bring this to a halt. It is not fair the customer is lied to, and the company willingly takes their money. They know when taking it, it is under false pretenses.

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Horrible customer service

I ordered 3 Cherokee sets and 2 Dickies sets to replace scrubs I lost from my house fire. I received 4 Cherokee pants, 2 Cherokee tops and 2 Dickies tops. Which means I only have 2 pairs of scrubs that I can actually wear! I also paid for 2 day shipping just to receive an incomplete and incorrect order several weeks later!! When I called and spoke with Mory she said the problem was that I ordered wrong and that my invoice shows 5 sets of Dickies pants, which is not what my screen showed when I placed my order....However, even if I made a mistake then why did I receive 4 Cherokee pants and not 5 Dickies pants as shown on my incorrect invoice?? And where is the 5th set?!? Mory kept talking over me saying "uh huh uh huh uh huh" in rapid cadence while I was explaining the situation. I asked to speak to a manager and she said she was the manager (scary thought if that is true) so I asked to speak to her higher up and she told me they were not available and refused to contact them to have them contact me. She said she would replace one item....what about the rest of my order?!?! I emailed scrubin after our phone call asking that nothing be changed on my account and to have a manager contact me. 30 minutes later Mory sent an email confirming changes to my account. I still have not heard from management.... Run away from this company!!! All my employees have had issues with their orders as well and corporate will be notified in hopes of finding another vendor. I will be contacting the BBB and FTC as well. Please save yourself and your company the frustration and choose another vendor.

User's recommendation: Run Away from this Company.

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ID
#2526183 Review #2526183 is a subjective opinion of poster.
Pros
  • No pros in 2 years dealing with scrubin
Cons
  • Too many to list
Preferred solution
Deliver product or service ordered

Stole my money

Returned unused new with tags items. They lied and said there was lint on them and not resaleable. Refused to refund. Seriously, what bs!

User's recommendation: Crap clothes and don't refund!

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ID
#1825792 Review #1825792 is a subjective opinion of poster.

May Never Get What You Order

I placed an order for chef pants as a birthday present. The item came up as back ordered, but stated that it would ship once it became available. My order and payment were accepted. Nearly a week later, their customer service team emailed me that the item is now discontinued and that a refund will be issued to my card. I am happy that they refunded me, however, I find unacceptable to take an order than you cannot fulfill. As this was intended to be a gift, the inconvenience is worse. Don't order anything that you absolutely want, as there is no guarantee you will receive the item.
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ID
#1454463 Review #1454463 is a subjective opinion of poster.
Location
East Windsor, Connecticut

Not happy- missing item

I purchased from this company and they arrived on time- i received them yesterday 11/15/17- One item was missing. So i called them and i was told the item was on back order. The item was available when i ordered and they already charged my credit card for it! I was informed that someone will check with the warehouse and then give me a call back today (11/16/17). Nobody called me so i called them but apparently the office was closed. I just sent a message to customer service. I need my money back because this is illegal charging for an item that was not available and no one told me ahead of time that the item was on back order. I am assuming that if something is on back order, then indicate against the item so that the customer is aware of it before placing an order.
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1 comment
#1823493

I returned 6 items with the tags on and never worn, 3 of them they refused to refund because they said there was lint on them and not re-sellable. Are you kidding me!

If there was any lint at all it sure couldn't have been much! Have any of you ever been refused a refund for new merchandise that has not been worn because "oh, I'm sorry, there is some lint there"!!!!

Company is a complete scam and rip off! I have never had any reputable company ever refuse to return because of some lint!

ID
#1132561 Review #1132561 is a subjective opinion of poster.
Service
Scrubin Shipping Service
Cons
  • Customer service representative never called me back
  • I was charged for an item that was on back order
Reason of review
Order processing issue
Loss
$11
Preferred solution
Full refund
New Reviewer

Terrible!

I made a purchase first time - loved the scrubs and shipped right away. The second purchase - they never sent me an email when shipping , I called they said it was on back order. I got a refund then. Five days ago I made a purchase and (not shipped), I called and asked what the status was ... on back order. I asked for a refund , and she says I am not in that Dept to give you your refund , I said well give me your manager and she said she was on lunch break and will have to give me a call back. I will never purchase again!!
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ID
#1112524 Review #1112524 is a subjective opinion of poster.
Service
Scrubin Shipping Service
Reason of review
Order processing issue

No thanks!

I also waited a few weeks for my order to ship. By the time I got an email saying it was shipped, I was convinced that they lost my order or something long before that. When I got the scrubs, they were horrible quality and the sizing was also off from what the website said. I know it is a discount shop but the items need to be presentable. I shipped my whole order right back to them and I will not order from them again. I would use caution ordering from them. In this case, the cheap prices really aren't a bargain.
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ID
#580570 Review #580570 is a subjective opinion of poster.
Reason of review
Bad quality

Scrubin.com really Scrub-never

Do not use this place to buy your scrubs. They wont ship them when they say. I have been waiting nearly 2 weeks and so far just lip service. Lies telling me it shipped when in fact it didnt. The ups tracking number doesnt check out when I use it to track but they claim it works fine. I get a lot shipped to me so I know how to use it. Nerver Use This Fly By Night operation. They Lie. They Lie.They Lie.They Lie.They Lie.They Lie.They Lie.They Lie.They Lie.They Lie.They Lie.They Lie.They Lie.They Lie.They Lie.They Lie.
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ID
#267149 Review #267149 is a subjective opinion of poster.
Location
Laguna Niguel, California
Loss
$30

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