Scripps Coastal Medical Center Hillcrest
Scripps Coastal Medical Center Hillcrest Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Mixed sentiment in Scripps Coastal Medical Center Hillcrest reviews: patients praise Dr Pogorelov but report high price levels and dissatisfaction overall with customer service and billing practices.
Positive Feedback
Patients note quality care from specific providers, particularly Dr Pogorelov, as a clear strength despite other issues.
Negative Feedback / Risk Areas
- Frequent customer complaints about billing errors leading to collections and unresolved accounting problems.
- Reports of poor customer service responsiveness when trying to resolve insurance or bill issues.
- Perception of high price level and concerns about management and overhead.
Key Takeaways for Future Customers
- Expect strong clinical care from some doctors but verify insurance network status and ask about billing procedures in advance.
- Document interactions with customer service and billing to address potential disputes promptly.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Mixed sentiment in Scripps Coastal Medical Center Hillcrest reviews: patients praise Dr Pogorelov but report high price levels and dissatisfaction overall with customer service and billing practices.
Positive Feedback
Patients note quality care from specific providers, particularly Dr Pogorelov, as a clear strength despite other issues.
Negative Feedback / Risk Areas
- Frequent customer complaints about billing errors leading to collections and unresolved accounting problems.
- Reports of poor customer service responsiveness when trying to resolve insurance or bill issues.
- Perception of high price level and concerns about management and overhead.
Key Takeaways for Future Customers
- Expect strong clinical care from some doctors but verify insurance network status and ask about billing procedures in advance.
- Document interactions with customer service and billing to address potential disputes promptly.
Imperial Beach, California
Scripps Costal dropped all Advantage plans leaving thousands of Pt. w/o insurance.
- - After 15 years, they dropped all Advantage Plans.
- - They were poor money managers.
- - The waiting room was usually empty and overhead seemed high.
After 15 years of good care they dropped all their Advantage Plans. I just think they were poor money managers.
In all those years I only remember one time when there were more then 2-3 patients in the waiting room. Several Drs. were listed as using that waiting room but the place was like a ghost town. They leased lots of space in a very expensive building.
There was always more staff visible then patients?
Too much overhead! Poor management !
San Diego, California
DISGUSTING ACCOUNTING SERVICES
- - Scripps Hillcrest billed wrong insurance and sent to collections eight times in 3 years; some doctors or procedures were not billed.
SCRIPPS MEDICAL CENTER HILLCREST BILLED WRONG INSURANCE COMPANY AND AFTER THEY REFUSE TO PAY, SCRIPPS SEND IT TO COLLECTION. IT HAPPENED 8 TIMES WITHIN LAST 3 YEARS!!!
ALSO, WE NEVER RECEIVED BILLS FROM CERTAIN DOCTORS AND FOR CERTAIN PROCEDURES, I DONT KNOW WHY! AFTER TALKING TO LOVELY KAREN FROM ACCOUNTING, SHE TRANSFER TO COLLECTION AGENCY. THEY NEVER LISTEN OR UNDERSTAND WHATS GOING ON OR ASSIST TO RESOLVE SCREW UP AFTER SCREW UP! I SENT EMAIL TO SCRIPPS CUSTOMER SERVICE, BUT AFTER 9 DAYS - NOTHING, LOVELY CUSTOMER SERVICE!
WORST MEDICAL BILLING DEPARTMENT IN A WORLD!!!
NOBODY BOTHER TO RESOLVE THIS ISSUE EVER!!! I WILL COMPLAIN TO STATE DEPARTMENT OF HEALTH!
- Dr pogorelov
- Accounting
Preferred solution: Let the company propose a solution
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