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Calling to make an appointment and told my doctor was no longer with the clinic.

1.0
For the second time I have found my doctor is no longer with the clinic when I called to make an appointment or ask a question. When the first doctor left I learned from another doctor, and the second doctor today when I called to ask about lab work that was supposed to be ordered. There was no notice given in each case, no suggestion for another doctor to take over the practice, no follow up for lab work. I think this is very poor customer service. I have been a patient at Scripps Clinic for 25 years, have worked for the clinic as an RN until 2001, so I know what kind of service to expect, and this is not it.
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ID
#1393068 Review #1393068 is a subjective opinion of poster.
Location
San Diego, California
Reason of review
Poor customer service

Scripps Health Customer Care Review

Scripps Clinic Carmel Valley - Simple Review #1486405173
Im calling to make an appointment for my daughter (pediatrics carmel valley). i was on hold for more than 2 hours. I had to call on my husband cellphone and when I talked to somebody they hang up.
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#1003555 Review #1003555 is a subjective opinion of poster.
Service
Scripps Health Customer Care
Reason of review
Poor customer service

Bad Dermotology Doctors Scripps Carmel Valley

1.0
If I could give a '0' I would do that. Their dermatology department has scared my arm forever and made the even scar worse at their second attempt. Their patient advocacy is horrible. I have reached out to them by emails and phone calls only to be pushed away disrespectfully and without any concern, advice or resolution on this matter. This experience was horrible physically and mentally and I am disgusted with Scripps and their team at the advocacy department in specific 'Christopher Williams' and his manager 'Wendy Sweet' who is leading her team in the most unprofessional manner.
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ID
#940765 Review #940765 is a subjective opinion of poster.
Location
San Diego, California
Service
Scripps Health Dermatology Department
Cons
  • Customer service
  • Being scarred
  • Very poor patient care
Reason of review
Damaged or defective

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