Henry B Eyq

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Verified Reviewer
| map-marker Fakenham, Norfolk

Cancellation of order

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Failure of delivery by DPD - as a gift - means I will have to cancel this order and I have reordered the product from my local store for me to collect today. I will now have to deliver it personally.

DPD have incorrectly said that parcel was rejected - it was never delivered, despite a promise to re-deliver next day It is said to be in their store in Crawley - which is in fact closed. After I contacted you, you promised the parcel would be delivered yesterday but again it wasn't. DPD say they now have directions to return to Consignor - which could be you or me, but I can't wait for that now. You have refunded my payment for next day delivery - thanks - but I would be grateful if you would now refund the balance of the purchase price - £49.99.

I will have to leave it to you to recover the parcel wherever it may be!!! I suggest you change your hopeless carriers!!!

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User's recommendation: Screwfix are excellent suppliers but their shipper are dreadful

Anonymous
map-marker Detroit, Michigan

Trouble with order

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Had a very hard time calling customer service. Could use a phone number that can be used outside of Europe ( such as calling from the US)
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