Scotts Towing And Recovery Of Woodbridge
Scotts Towing And Recovery Of Woodbridge Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Scotts Towing And Recovery Of Woodbridge has a 1.3 star rating from 1 review; consumers are mostly dissatisfied and the rating distribution is unfavorable.
Positive Feedback
The reviewer appreciated that a tire change was completed and the driver enabled continued travel after a roadside call through Subaru Roadside Assistance, reflecting an available towing provider response.
Negative Feedback / Risk Areas
- Long wait times for arrival reported, noted in Scotts Towing And Recovery Of Woodbridge reviews.
- Alleged damage during service and poor follow-up, common in Scotts Towing And Recovery Of Woodbridge customer complaints.
- Issues with billing and refunds and lack of owner responsiveness.
- Poor customer service and unclear exchange or cancellation policies.
Key Takeaways for Future Customers
- Expect slow response at times and verify roadside assistance membership coverage before service.
- Document service interactions and receipts if seeking refunds or dispute billing.
- Consider alternatives if prompt towing or reliable customer service is required; review subscription or auto-ship style memberships elsewhere.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Scotts Towing And Recovery Of Woodbridge has a 1.3 star rating from 1 review; consumers are mostly dissatisfied and the rating distribution is unfavorable.
Positive Feedback
The reviewer appreciated that a tire change was completed and the driver enabled continued travel after a roadside call through Subaru Roadside Assistance, reflecting an available towing provider response.
Negative Feedback / Risk Areas
- Long wait times for arrival reported, noted in Scotts Towing And Recovery Of Woodbridge reviews.
- Alleged damage during service and poor follow-up, common in Scotts Towing And Recovery Of Woodbridge customer complaints.
- Issues with billing and refunds and lack of owner responsiveness.
- Poor customer service and unclear exchange or cancellation policies.
Key Takeaways for Future Customers
- Expect slow response at times and verify roadside assistance membership coverage before service.
- Document service interactions and receipts if seeking refunds or dispute billing.
- Consider alternatives if prompt towing or reliable customer service is required; review subscription or auto-ship style memberships elsewhere.
Media from reviews
Turn one complaint into a collective action
Be aware of Scott's Towing Company, Woodbridge, NJ
I had a flat tire on my 2017 Subaru Forester on January 7, 2020 at approx. 4:00pm.
I was able to pull into a parking lot safely. I contacted Subaru Roadside Assistance as I have a Gold Plan that I purchased covering a change of tire service. The Subaru website service sends you the towing provider approx. time of arrival.
After several calls to provider the driver finally arrived 2hrs & 40 minutes later. Changed damaged tire in the dark to donut and I was on my way. Next day I had tire replaced and was told one lug nut & stud had to be replaced. I was shown a stripped lug nut which my tire service center told me might have occurred during flat changeout.
I had to go to my Subaru dealer for the correct part & install. I had to pay for the parts & labor. I returned with my receipt & actual lug nut to towing company owner to show what occurred. EE told me owner was not available and after several calls over the next few days I spoke to office manager Tiffany who stated after questioning driver claimed the lug nut was already damaged (not possible) and was not liable for anything.
Owner Scott Flowers has not returned any of my calls to date.
Subaru should be aware of the service or lack thereof that customers are dealing with during these calls not to mention the long wait time the driver actually takes to arrive.
I would like Subaru to look at all of the complaints this company has on several websites. I am looking to have my out of pocket costs reimbursed by the towing company as I feel their driver damaged the lug nut during the tire change.
Thank you
- Poor customer service no call backs or understanding of issue
Preferred solution: Let the company propose a solution
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