Nicola R Pfh
#4968201 
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Bad service !

1.0
I ordered items for a holiday but the items were lost on delivery I cannot get any answers when it will be delivered, Scotts customer service is terrible and so is evri .
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Preferred solution: Deliver product or service ordered

User's recommendation: Don’t order on line

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Lisa M Fyx

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#4555497 
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Appalling customer services

1.0
Returned an item following Scott's policy for them to refuse a refund as the item had gone missing, they refuse to raise a claim with courier after sending all evidence of Scott's sending postage QR code to us, they kept advising we need to raise the missing parcel claim even though we are not the customer, Scott's is the customer as they provided the returns postage. Unable to speak to anyone to discuss, everything has to be done over email, they ask for various things, which we have sent numerous times, for Scott's to not read the emails. All they had to do was open a list parcel claim with courier
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Loss:
$52
Pros:
  • Good products
Cons:
  • Cannot speak to anyone to resolve
  • Appalling customer service
  • Dont know their own returns policy

Preferred solution: Full refund

User's recommendation: Do not make online purchases

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Lyndsey M Bhi

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#4480334 
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Lost parcels

Scotts Menswear - Lost parcels
Scotts Menswear - Lost parcels
I was blocked by phone and email by scott's as I complained about my lost parcels. I have proof evri delivered them. So annoyed with this company. I will be going to trading standards I want either my £120 back or return the parcels back.
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Loss:
$120

Preferred solution: Full refund

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Jack W Lye

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#4418249 
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Not sorted out my refund and ignoring my messages

1.4
Scotts Menswear - Not sorted out my refund and ignoring my messages
I ordered my dad an xmas gift last year 22nov 22. It didnt areive at all and ive tried to get a refund but no luck. I go on your website and its not on recent orders or anything so i cant get a order number or nothing. Its been 5 months now. I have a screenshot from my banking app to prove i made a transaction.the product was a barbour international t-shirt. Please get back in touch with me as im sick of waiting and want a refund.
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Loss:
$28
Cons:
  • No responce and no refund

Preferred solution: Full refund

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Marie C Uwi

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 Verified Reviewer | map-marker Barrow In Furness, Cumbria
#4414850 
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Refunds