Scott Williams Oil

Scott williams oil company has been the best oil company I have ever had! They are very understanding and give you time to pay on your bill.

I have been a single mom with 4 children for over a yr now and wouldnt have made it without scott williams when it comes to heat and hot water! I know if I call early enough in the morning they will be out here that same day!

And if the oil is really low they make every effort to get oil to me asap! Great oil company to have!!

I have had great service from the Scott Williams Oil Company. I had an issue with the furnace they came right out to fix it. I have always had deliveries on time.

This company is great with its service and payment arraingments I have been doing business with them for over 12 yrs. and it has been wonderfull, Good JOB Ken,

What a sad story. Scott Williams oil company in Quincy has provided fuel for a property that my sons live in for many years.

When my sons have fallen months behind on their bill, Scott Williams has been more than patient in waiting for the money that was due to them. WAY more than patient. If Mr.

Fennessy had the social graces of giving Scott Williams the courtesy of a call explaining financial difficulties and making arrangements for making payments, he would have found that Scott Williams company would have been very reasonable. How sad that a good company has to be treated this way.

I might add that I called Mr. Fennessy to ask that he remove the above post and that I would remove the response.

I received no reply. He also spent time to post a complaint on the BBB site.

As said earlier - why not put the effort into keeping the account current or setting up a payment plan and sticking to it? He did not.

I am responding to not the greatest service.

Sorry we did not meet your needs. Can I ask - were you a "will call" customer.

We try to make it clear that we need two business days advance notice for deliveries. Since you mentioned after hours deliveries it sounds like you had perhaps forgotten to call and then called at night for a delivery. No companies run regular routes, but do have on call staff at night. Should you run out and need a night time response there is always a charge involved.

The best bet is to have automatic delivery - then you won't run out nor will you have to watch the tank and remember to call.

If your new company does not work out please call us and take advantage of this service. It's easier on everyone concerned.

I have no interest in getting involved with the above issue as it seems like there may have been some issues with that particular customer; however, what I can comment on is my experience with this Scott-williams.

Although my experience with this company was better, I did end up switching carriers because there were several instances of the deliveries being late and having difficulty getting deliveries after hours. Although a follow up call generally solved the problem, we didn't think it was our responsibility to constantly follow up.

Switched over to Atlas in Quincy - so far, so good.

Sounds like that Mr. Fennessy owes everyone money. Get a job *** and pay your bills like the rest of us!!

PS - this site is new to me, as we have few complaints (except by those that owe us a legitimate debt it seems). In looking around the site it seems they want $4999.00 per year to allow us to rebut complaints - legitimate or otherwise - and to monitor our account. Let me complain about that - it's BLACKMAIL!!

I am the owner of Scott-Williams and want to comment on the above "complaint."

As a general rule, I would advise taking these complaint sites with a grain of salt. It is my experience that many of these complaints are simply an attempt to exact revenge from someone with an axe to grind. Because most posts use a psuedonym, you never know who is making the post, or if it is even valid.

This case, in a nutshell, is regarding a customer who was cancelled for non-payment after being sent to a collection agency. Had they made their payment obligations then they would not have had the problem they encountered.

The customer in question is named Jason Fennessy, who resides on Plain St. in Braintree. He was a customer for about 3 1/2 years, not 5 and found himself without fuel on 12/23 - not on Christmas Eve as indicated. As you will see, it was no ones fault but his own.

Mr. Fennessy received a delivery from us on 2/19/10. Our credit terms, as are typical in the industry, are 30 days. He did make a small payment in May (3 months later), but failed to pay the balance. In July, after he ignored at least 10 calls and notices (and failed to meet a verbal promise to pay) he was referred to a collection agency for "pre-collection", which is a series of calls and letters. On 8/27, after ignoring the pre-collection contacts, he was referred to full collection and notified that his account had been closed for non-payment. Somehow Mr. Fennessy has turned his failure to pay and subsequent cancellation of his account into our problem, not his.

It gets better. It is clear that Mr. Fennessy had received at least one, and perhaps two, deliveries from another company while he made us wait for payment for the 2/19/10 delivery. There is no way that the home would have made it without a delivery from February to the end of December. Why is it then that on 12/23, when he was out of oil, Mr. Fennessy did not call his "new" company? Perhaps he owed them money too?

Mr. Fennessy had a long history of slow and non payments as well. In fact, at one time, when we were billing a credit card and it declined, it took him 7 months to respond to us. Too bad he didn't put as much effort into paying promptly as he did into his complaint post.

Addtionally, Mr. Fennessy called the on-call technician back at 1:45 am and cursed and threatened him (he apparently had his cell number on caller ID). That should give you some idea about the person logging the "complaint".

As I said at the outset, take these "complaints" and these types of sites with a grain of salt. There is usually more than meets the eye. In this case Mr. Fennessy created his own problem and decided to blame someone else, rather than take responsibility for his own actions.