Scooter Nitro
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Philadelphia, Pennsylvania
Waste of money
I purchased my scooter in may of 2009. It didn't work from the moment that i put my key in the ignition.
Spent countless hours on the phone with customer service and several disconnects. I had to pay an additional $300 to get it running once I found a mechanic that would work on it once they found out it was Chinese made. It stopped running again and I refuse to get it fixed again with lest than 500 miles on it. oh and the company was suppose to reimburse me part of the $300, never saw a penny for those rude people.
if I had the time I Should have done something legally, but i think that it is too late now. Big Big purchase mistake, Bad Bad company.
Newark, New Jersey
Scooter Nitro Diappeared
I purchased a Machoman 250 in May, received delivery in June. Pretty good and runs OKk, but had severe electrical problems.
Took to mechanic and he had to fix a connector block by cutting and splicing the wires together. Now works ok and battery doesn't die anymore.
But, need some aprts and am still waiting. Ordere from Scotter Nitro in September and have not heard back. Can't find the website anymore.
Received 2 years parts when I bought the machine, but cannot get the Roket a parts now. Basically a throw-away scooter.
Use it, abuse it and let it die. Buy a Honda or Suzuki next time
Norfolk, Virginia
Don't buy from Scooternitro.com / Don't buy from Scooter Nitro
I ordered a bahama 150 from scooternitro.com back in june. received with no immediately "VISIBLE" problems a month later.
After doing the post delivery inspection i found that:
1. there was no key to the rear mounted trunk.
2. the headlights did not work.
3. the cdi unit was defective and the scooter would not start.
on 8/17/08 i placed an order for replacement parts above, but never received a confirmation that my order was received or not.
a couple days later i sent an email to the sales department and was told...
"Our parts department is running about a week behind on the orders. Thank you, ScooterNitro"
i was a bit annoyed at the generic email but i dealt with it.
after receiving no additional info after nearly 2 weeks i send the email below
"hi it's been a couple weeks since i placed my order for replacement parts. at present i have received no status or parts. can you please tell me what's going on with the order?
to this question i was told:
"Most of the parts have been taking around 3-4 weeks to deliver. Other parts are currently on backorder. Thank you, ScooterNitro"
notice this email is extremely generic and neither addresses my order status nor whether or not all or a portion of my order is on backorder.
since receiving the pathetic email above on 8/31/08 i have sent 3 additional emails requesting SOMETHING! ANYTHING! regarding an order status with specifics.
as of 9/12/08 I HAVE RECEIVED NO RESPONSE TO ANY OF MY REQUESTS!!!
as i stated in the first part of this posting, i was initially satisfied with the overall delivery of my scooter. ***, i even put good comments about this online retailer on my website www.tidewaterscoots.com.
because of the *** POOR customer service that i have received since scooternitro.com received my money i can only say that................
I WOULDN'T RECOMMEND BUYING A HUBCAP FROM THIS RETAILER.
i've been way more than patient with this whole "replacement parts" thing. i haven't sent them ranting emails. i've been very respectful in all my correspondence with them
thus far i've been totally ignored. what can i tell you? i don't like being ignored.
all i asked for was a status. that request didn't seem like too much to ask for.
NOW, I'M JUST *** PISSED.
good luck to all
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Tifton, Georgia
Scooter Nitro No No
Scooter Nitro does Not live up to there store advertisiment. There false and unreliable! I recieved my Machoman 260 Scooter Moped. upon unloading the scooter I found multiple scratches on the bike. Once assembled I could not start the moped. I had to pay for a replacement a fuse and labor cost. My trunk seat cushion was a dark brown. Not black as the rest of my interior. I was shown online the trunk and the interior was black. So the advertisiment was false. Scooter Nitro's reason was "the dark brown was the stock color. No black interior was availble.
When my replacment part for the scratched fendors, lights arrived. The fendor was already scratched on delivery. I then place another parts request for a second fendor.
As I was driving my Mochoman 260 Scooter I come to a slow stop. My scooter turns off? This continues each time I slow down to a stop. I was scared; as this is dangerous when driving. I paid a machanic to look over my scooter. and I was told I needed a replacement carburator. Gosh my scooter has less than 500 miles driven and its not driving.
As I wait for my parts I let my scooter sit. I go to start the scooter and it wont start up at all? Who knows what this problem is?
Im still waiting for my replacement carburator, fendor, odometer cover, signal light parts. Its been over a month and no status information has been sent to me. No tracking number and no delivery date given. I dont know if some one stold my items off my step or anything is going wrong?
I wont ever buy from scooter nitro ever, never again!
What happened to the scooter nitro web site? there is no web site? Is scooter nitro going out of business? Who knows? Cant get No answers from scooter nitro unless its about a part.
Scooter Nitro will be hearing from my lawyer :(
Pissed Customer, GA
09-27-2008
Where or where is Scooter Nitro going to pop up with a different name . by now most know we have all been taken by the thieves.
Now who do you trust ????
OK!! It is not ovetr with just yet . For now our only resort is to start this liguation.
I have been digging countless hours , trying to come up with where we may find parts .
I have found GDL CYCLES in Milton, Fl. Its www.gdlcycles.com
an they show a picture of the Carb. we need for the Machoman 250. Price retail $190. you pay $175. . at this time I have not wrote or phoned . I am going to get a hold of a frind of mine that lives in Fl. an see if he would check this place out.
Now back to Scooter Nitro . That is more important . So my spare time I will start work on getting this Class action suite on its way.
Have a good day
Mechanicsville, Virginia
Scoooter nitro big disapointment
I've got my Machoman in September, slightly scratched. Put in a parts request and still waiting.
By the way their phone numbers are not valid anymore so I guess we got ripped off.And the trunk back rest, is the same color BROWN in all the models they did not have a black one at all !!!
One of my friends got it before I did he had to replace the carburator and to rearange his valves $ 600 but not with their parts.
We need to take action and do something about this now.These guys need to answer to the law.
Houston, Texas
Scooter Nitro does not deliver as promised
I'm another pissed Scooter Nitro customer. Ordered the Bali 150 in April.
Scooter received 4 weeks later was so damaged the trucking company called me an said they would not deliver. Immediately called my credit card company and put a hold on the payment. Contacted Scooter Nitro and told them the story. At first they wanted to just knock a couple of hundred off the purchase price.
I told them no way. They then agreed to send another scooter. It arrived after 4-5 weeks. 2 months later the battery dies.
Installed new one at my cost of $65. It dies 2 days later. Radio has never worked and I don't think it is even there. No antenna.
In line fuel filter leaks all the time. Still have not released payment and will not until I get a 100% operating scooter without any more expense on my part
had the bike for about a month, got a flat tire and no one can fix it. scooternitro has to pay.
where is your profesionalizm... you are some fake business people!!!!!!!!!!!!!!
Minneapolis, Minnesota
Scooter nitro ripped me off, Frucken angry
What can I say ? Does anyone or has anyone delt with William?
I purchased my scooter in May 2008 the 1st bike sent out looked like it was in a crash. I finally received another bike in late July. It is now October and I have not receveied any replacement parts that were promised if I accepted the last bike. I am thinking of flying down to visit these crooks and take my own resolve to their knee caps.First these people lie and say send them the parts for replacement and they will send out new parts then they say , oh we don't send out the parts , the manufacturer in china sends the parts directly to you.
July, August ,September,October?
Right!
I'm having the same problem and they have changed their name to
scooterflex.com
Doc_Adkins at yahoo dot com
Rehoboth Beach, Delaware
Nitro Scooter is a Rip-off
I purchased a Stealth 150cc in July. It arrived with a flat front tire. When they finally responded to e-mails, phone calls the answer was, "have it fixed." but no responsibility on their part. Wrote a letter to the Company President, no response. They did tell me they ordered a new tire that was four months ago which was another lie.
The battery went dead after two months, put a new one in still did not work. Had to take it to a mechanic & the amount of work involved was $240.
The company has moved from Missouri, you can't contact them & a class action suit should be instituted by the Attorney General of whatever state they now operate in. They are a complete fraud.
Monroe, Louisiana
Scooternitro
Ordered parts , 3 months ago. Still no parts .
Now there web site is down . Purchased a New machoman 260 an it was a 250 . Now can not get parts to make the dam thing run.
Warranty for 3 yrs.
I am not the only victim. Some I read there's was damaged in shipping.
To others , lets get a class action suit started . find the blame factory , get us the parts , or buy them back. if all agree , post it here an I will give you my ph. no.
I am sure the others out there would like to meet them face to face . Take your money then run .
Seattle, Washington
Scooter Nitro has not delivered as promised
We ordered the Nitro Twister Scooter and the Vintage 150 from Scooter Nitro. They said free delivery and it would be 8-14 days.
Today is business day 18 and no sign of the scooter. Almost immediately after ordering, they said there would be a delay. On business day 18, I got tracking info for ONLY 1 scooter. They said they were promised the other by the end of the week.
So far, just stalling or inaccurate information. We BOTH work in the trucking industry so we checked the information they gave us and USF Holland said they were lying.
Three months ago I purchased a Roketa Bali150. Understading that many things made in China are far from perfect, the constant rise in gas prices, forced me to take the plunge and purchase the scooter.
Not only did Scooter Nitro violated its delivery policy but recently have refused to assist me on techical issues with the unit. I've had to replace the Speedometer front unit covers due to cracking, the seat is beginning to rip, and now the Speedometer bottom cover section is severely cracked. I am also seeing dry rot on some of the lines and cables. And I am currenlty waiting for other parts to arrive since 08/11/08.
This bike is parked in a garage, and not subject to any environmental elements. The most recent problem I am experiencing is the scooter stalling out during my journeys to work or school. Scooter Nitro return policy is a week and in the original packaging paid by the customer. Reading all this angry customers leads me to think, do we have grounds for a Class Action Law Suit?
Perhaps the vendor can not gurantee the quality of the product, but aren't those issues supposed to be dicussed with the manufacturing site (China) and not expect the consumer to endanger his/her life driving a vehicle that may never have passed any American or Japanese Standard Tests? I will finish by saying that Scooter Nitro's solution is to contact their parts department who in turn will call China and try to obtain the parts, months and months later.
Ann Arbor, Michigan
Scooter Nitro uses fraudulent advertising
I recently purchased a scooter from Scooter Nitro. When I placed my order their Ad stated that I would also receive a rear trunk, remote starter, and alarm system.
When my order arrived there was no remote starter or alarm system. After several inquiries to the company I finally received a reply stating "we no longer issue these items as they are causing charging problems and the manufacturer will no longer sell them." When confronted with the fact that their ad said these items would be included in my order and that they should offer something to replace them, they continued to blame the manufacturer, said they had since removed this offer from their ad and would not do anything else except make excuses. I finally had to take up this issue with the Better Business Bureau. After going round and round with them through the BBB complaint system they reluctantly sent me a helmet (too small by the way) for my troubles.
Why couldn't they just do the honorable thing and offer a replacement in the first place?
Bronx, New York
ScooterNitro
Purchased a Machoman360 scooter. Had problems with shoddy workmenship and defective parts from the very first week.
Had to replace carborator, seat, window, etc. Requested name of authorized dealer in my area, and gotten no response. They say find a mechanic and they will send parts, but why should I pay for labor on a brand new bike! Inferior workmenship and parts and horrible consumer support!
Currently have complaint with Consumer Affairs! I do not recommend this bike to anybody or even dealing with this vendor.
I am still waiting for parts that was ordered over 3 weeks ago! Do not buy from them!
:upset
First I waited from 6/16/ to 7/22/08 .
Instructions not fit for a beginner.
Best you are a mechanic. An have plenty of patience. You are going to need it. Even the tote box rack , the holes do not line up. Tires are out of round . An don't worry you will not break any speed records , maybe in a school zone. Knowing that ScooterNitro did not build it. But they should make sure Parts are available.. Not months down the road.
For a beginner, I advise , if you do not have a work shop an good selection of tools , patience , an mechanical knowledge . Better pass for you will be wasting a lot of good dollars. An several nites sleep. For there instructions, an blue print are damaging to your mind. If yuou can speak Chinese. I dont think that would even help. A bit of advice, if you know any one that has one coming in, go there an see what it looks like coming out of the Crate, for he may need your shoulder to cry on. Ok!!, I am going back to work an build my own rack for the tote box. When done , it is for sale. One push Scooter.
Tacoma, Washington
ScooterNitro.com Do not buy from them!
Purchased a Bali 150 Touring (MC-13) scooter by Roketa their new name at ScooterNitro is Stealth 150 Touring (MC-13) but it is the same scooter . Had problems with speedometer and windshield the defective parts from the very first week. They said it would be about two weeks to get the parts. I got the windshield after two months and after three months ago and I am still waiting for my speedometer gage, puk hub and cable. I have contacted the company repeatedly by phone and email. They told me the parts where on the way.
I do not recommend this dealing with this vendor. Do not buy from them!
:upset
Received my 260 Machoman after 6 weeks or more.
No Damage. (Luckie me ).
But now a big change of mind about the whole thing. First off all fluids were low. Changed all. Fill up Gas tank an it leaked. Tear it apart, an JB Welded that. Next after we get it running ,we can not keep water in it ,is pushing it out some place. Every 60 miles you better refill it, for it will get hot. Rode like going down a railroad track, find tire is out of round. Got New tires, then it started get sounding loud, an louder. Get home , an the Nut had come off one of the studs on manifold, an one stud was completely gone. Look in Parts manual, it shows there is a Gasket between Pipe an head.. So we mfg. a New bold an make a Gasket. Job well done. Gonna go for a ride. First turn , the signal switch don't work . So use hand signals. Finally made it home alive. Didn't get run over. For when they say it will do 80 mph. Only way is throw it off the Great Wall.
The comfort of the seat . Try riding a Park bench for an hour.
The tote Box , for the weather strip , only short 14" . cut it in Half so you dont hear it Rattle.
Only good thing about it is , it may make a good flower pot .
A word to the wise, do with out, an go *** your money away on something of more interest, for you are going to cry. an cry sooner than later. Everybody should get together an make them recall every dam one.
First off I am a mechanic, an have been a Motorcycle Dealer, if I had ever sold such ***, I would still be watching out on every corner. Especially , it seem all I read is complaints , you name it.
Now I am not to far from Nixa , an I for one , if I don't get a reply back . I am a going hunting for some one to get off the Pot. I keep telling myself , why was it not cruntched, upon receiving it. That way I would of saved plating it, an Insurance. Plus all the hours of work I have done on it.
I for got to mention, when I was working on the Exhaust pipe, they had weld over 1/4 inch inside the pipe , that was reducing the size of the hole, causing a back pressure.So I ground that down. The clamp that holds it to the block, they tourqued it down so hard they even bent the ears, so it was leaking from the beginning, but to dam lazy to remove it an install a gasket..
Again Buyer Beware , if you are not a Mechanic, an worked on these tin can's. An most of all have have plenty of patients. You are going to need it.
Wish one an all good luck.
Beware when you park it on the side stand , make sure it is facing up hill for an breeze it will roll off an you will have it on the ground, that side stand does not work like on most Cycles.
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I was going to suggest to call them and talk to someone direct but this is what I found on their site. "Phone support for customer service is very limited: 417-551-****"
Still might be worth a try :roll