Diane H Pmd

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Verified Reviewer

Schwans used to be a QUALITY food delivery SERVICE. I have been a customer for over 20 years and since being bought out, the quality has DROPPED TREMENDOUSLY. Also the new name us stupid!

The roast beef and mashed potatoes, used to be large slices of beef. The one we had for dinner tonight consisted of a bunch of chopped up disgusting meat, with no nice slices. Very unappealing and unsatisfactory! The company that you sold out to is ruining your good name! Plus I find the new name stupid. Has nothing to do with Schwans, and you spelled YELLOW, WRONG if you were perhaps going after the color of the recognizable delivery trucks. In the last few deliveries I have had, there has been an item that was unacceptable! Im very disappointed and if your quality control does not SHAPE UP, i will be looking elsewhere for frozen food delivery!
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Pros:
  • Used to be a superior delivery of frozen foods
Cons:
  • New owners are ruining the quality and reputation of schwans

Preferred solution: Full refund

User's recommendation: Not good at the moment

Anonymous
map-marker Cincinnati, Ohio

To talk to someone about my account

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Yall need to change your consumers nameas it stands right now its not good.., yall need to change that!!!
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User's recommendation: Food is great!! Customer service is good!!

Anonymous
map-marker Cincinnati, Ohio

To talk to someone about my account

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Customer service rep that I spoke with today was truly amazing and a sweetheart!! Wish there was a way for me to verbally tell someone about her.
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User's recommendation: Customer service is really good

Heidi V Atx

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Cancel my order for today

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Please cancel my order for today I'm not able to get it I have a family emergency and no one will be there
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Preferred solution: Deliver product or service ordered

Kristy R Kqf
map-marker Independence, Missouri

Not happy with the changes

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I am NOT HAPPY THAT schwans changed my driver who delivers to me AND the day of the week I order. I AM VERY UNHAPPY!!! I WANT MY REGULAR DELIVERY GUY JOHN BACK!!!
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Preferred solution: I WANT NO CHANGES! I WANT MY REGULAR DELIVERY GUY JOHN TO CONTINUE TO DELIVER MY ORDER!!!

User's recommendation: Don't BUY SCHWANS!!

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