Ashvik Ljf
map-marker Chicago, Illinois
#4163121 
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Order touch up kit

I need to order touch up kit 955045 buckboard/thatch maple kit for marks on my cabinets from when I bought the house couple years ago
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Misty H Qoh
map-marker Cambridge, Ohio
#3748856 
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Dissatisfied customer

1.0
These cabinets were falling apart before I even got them installed. All the doors was out in wrong ( from factory) And the drawers had missing sliders( from factory) the representative came out from Schrock and basically used the excuse that because production or sets are up they have people from the office on the lines so mistakes are being made ! That being said I have 13000 in cabinets that are fallling apart! The representative Dave- said we will put new doors but thats it ! No other resolution was offered! I had to postpone my construction after three re orders from this company! Do not buy from this product because they have less than average product for the price I paid! In this instance Yiu DO NOT GET WHAT YOU PAID FOR ! And the customer service is basically your just out of luck sorry Our production line is full of people who has no idea what they are doing!
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Loss:
$12500

Preferred solution: Price reduction

User's recommendation: Do not buy these cabinets

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Anonymous
map-marker Bay Saint Louis, Mississippi
#3737374 
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Still need assistance

1.0
Assistance in getting a repair kit for my cabinets that were installed in 2006 after Hurricane Katrina. The color is Sable Oak. 7/6/22 Update: I still need assistance in locating a repair kit in Sable Oak. No one has contacted me. My email is merry.halferty0822@***.com
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Anonymous
map-marker Aurora, Illinois
#3502474 
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Horrible customer service

1.0
I have repeatedly emailed and called about needing replacement slides for my cabinets. NO one has contacted me. The cabinets supposedly have a lifetime warranty but can't get ahold of anyone!! They deserve zero stars!! No wonder all the major stores stopped carrying them.
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User's recommendation: Unless you like to be ignored, go with another company

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