John C Ttd

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Verified Reviewer
| map-marker South Aurora, Colorado

Complaint of a dealer

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Dealer caused issues to my Subaru, acknowledge it, then wont fix it and has costed me multiple times to sell my car because every since bringing the car to schomp Subaru here in Colorado. Theres been check engine lights constantly & intermittently flashing randomly.
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Loss:
$7500
Pros:
  • Kim the representative terrific
Cons:
  • Im so upset
  • Bad dealerships
  • Poor communication

Preferred solution: Let the company propose a solution

Oluwasemilore Znb

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Extreme lack of communication and customer service.

I haven't had to buy a car in 10 years, because I have a subaru. I visited Schomp Subaru and found a car I liked. The perfect car. But, it wasn't in Denver yet. It was "In Transit" on their web-site. This car was perfect for what I was looking for. So, I reserved this vehicle on 2/8 with a $500 deposit so that no one else can buy it before me. On 2/15 the sales guy calls me and tells me it will be here on Saturday 2/16 ready by Wednesday 2/20... And this is where the problem gets worse. I reach out on 2/20, 2/21 can't get anyone to call me back, let alone answer the sales line at SCHOMP. No e-mail responses, I have no idea where to turn to get answers on this car. Finally, today on 2/27 (almost 20 days after I put down a deposit), I finally get a hold of the sales guy (cause I found his cell number on an old e-mail chain). Guess what, they lost the keys to the car and decided to look for them (for 3 weeks!) instead of making new keys. The car is still in California! But, the real issue here is they haven't returned my calls or e-mails about this and ignored my inquiries for weeks! And I had to finally get the Sales guy on the phone to get the whole story. He should have called me the minute this news came available. I just want to buy a car! How do you expect to stay in business when this is the way you treat your customers? I am so hurt by this experience and I don't know why anyone would work with them if this is the way they treat people.
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Reason of review:
Poor customer service

Preferred solution: Price reduction

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