Schell Brothers
Schell Brothers Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Schell Brothers has 1.0 star rating from 1 review and overall customer sentiment is negative; consumers report unresolved warranty issues and poor follow-up.
Positive Feedback
There is no positive feedback in the available review; the single customer noted promised in-home support though outcomes were unmet.
Negative Feedback / Risk Areas
- Unresolved HVAC problems during the 1 year warranty period highlight warranty and repair concerns.
- Customer service and escalation processes were slow or ineffective in resolving complaints.
- Confusion between trade partners and the builder leads to accountability gaps in service and repairs.
Key Takeaways for Future Customers
- Review Schell Brothers reviews and consider verifying warranty terms and contact paths before purchase.
- Document all service requests and follow up in writing if warranty or customer service responses are delayed.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Schell Brothers has 1.0 star rating from 1 review and overall customer sentiment is negative; consumers report unresolved warranty issues and poor follow-up.
Positive Feedback
There is no positive feedback in the available review; the single customer noted promised in-home support though outcomes were unmet.
Negative Feedback / Risk Areas
- Unresolved HVAC problems during the 1 year warranty period highlight warranty and repair concerns.
- Customer service and escalation processes were slow or ineffective in resolving complaints.
- Confusion between trade partners and the builder leads to accountability gaps in service and repairs.
Key Takeaways for Future Customers
- Review Schell Brothers reviews and consider verifying warranty terms and contact paths before purchase.
- Document all service requests and follow up in writing if warranty or customer service responses are delayed.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Not Honoring Warranty
- - Two HVAC issues under warranty remain unresolved.
- - Trade partner and builder refer back and forth; no resolution.
- - Escalation attempts have not moved.
We submitted 2 HVAC issues under the one year warranty period. The issues are still unresolved and the trade partner refers us back to the builder and the builder refers us back to the trade partner.
No one will address/resolve the issue. The in home customer representative assigned to our home promised that both issues would be resolved, but we have no way to directly contact that person.
Customer service is not getting a timely resolution. Have asked that the issued be escalated and this has not resulted in any movement forward.
- Slow to resolve and respond to issues
- Customer service not effective
- Not honor warranty
Preferred solution: Let the company propose a solution
User's recommendation: Schell Brothers may not honor their warranty program.
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