Scentsy
A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.
Scentsy Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Scentsy has 2.2 star rating based on 263 customer reviews. Consumers are mostly dissatisfied.
83% of users would likely recommend Scentsy to a friend or colleague.
- Rating Distribution
Pros: Products, Warmers are really pretty and diverse in styles, Consultant.
Cons: Customer service, Attitude of consultant, Consultant service.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Scentsy has 2.2 star rating based on 263 customer reviews. Consumers are mostly dissatisfied.
83% of users would likely recommend Scentsy to a friend or colleague.
- Rating Distribution
Pros: Products, Warmers are really pretty and diverse in styles, Consultant.
Cons: Customer service, Attitude of consultant, Consultant service.Recent recommendations regarding this business are as follows: "Don’t buy online", "Be more patient and polite", "Just to maybe use larger print, and a simpler procedure for people of my age who are not computer savvy and don’t see well", "Scentsy has great customer service!", "Dont leave them off n plugged in.".
Most users want Scentsy to offer a solution to their issues.
Review authors value the most Diversity of Products or Services and Website. Consumers are not pleased with Customer service and Exchange, Refund and Cancellation Policy. The price level of this organization is high according to consumer reviews.
Media from reviews
Top Scentsy Reviews
"I was having a very difficult time placing the order. I am about 70 years old and I am not Internet savvy at all so I had a problem, but your representative was quite helpful and I appreciate it very"
I have been trying to buy a bundle through my daughter-law Chrissy Rohman but I am old and I have trouble using the PayPal app even though I have a credit of...
"Warmer not working"
Trying to get it resolved no help ! Never will I buy again ! Trying to get help but they want me to purchase again. It was $47 dollars. Are they kidding !...
Laurelton, New Jersey
Warmer not working
User's recommendation: Don’t buy online
Take it from me, a former consultant
I've wasted 2 years and I don't even know how much money on this company.
It is a complete scam, if anyone here thinks they can make money from selling scentsy you are mistaken! Even the directors. Don't believe anyone who claims to make big money off this company because they are either lying or cheating the system. And trust me, there are lots of cheaters out there, who make it just that much harder for those who are actually working at it.
After building up my team (my pyramid)and working my butt off there wasn't much more I could do. I stalled. Everyone sold scentsy, its become saturated with consultants. So I had a few bad months and they stripped away whole team and wrongly took my title as well. I fought them tooth and nail and after taking to the highest up person I could possible get on the phone, they told me yes THEY were wrong and I was RIGHT, but they still wouldn't do anything about it. All they could do was change their wording in their policies so it wouldn't happen again.
Today was the last straw when I noticed less than 3 months of an order being entered, they removed it along with all the hostess rewards I rightfully earned. I tried calling the support line but they close so stupidly early I couldn't get to them and now tomorrow it will be too late.
All they care about is money. Heidi and Orville want you to believe they care about their consultants but they couldn't care less. If they did they wouldn't make it so hard on us.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Plainview, Nebraska
I was having a very difficult time placing the order. I am about 70 years old and I am not Internet savvy at all so I had a problem, but your representative was quite helpful and I appreciate it very
User's recommendation: Just to maybe use larger print, and a simpler procedure for people of my age who are not computer savvy and don’t see well
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |
Culpeper, Virginia
Never received my order was returned to sender but can't get a response I now want a refund
East Hartford, Connecticut
Broken item,
User's recommendation: Be more patient and polite
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Not as expected
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Delivery problem
- Are very helpful
- Delivery is etchy
Preferred solution: I got my package from mail lady
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Consultant stealing
Preferred solution: Stop the scam.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Resolved: Great customer service
Company fixed the issue and I have been provided with product or service ordered. Scentsy switched my order over to my consultant.
Preferred solution: Nothing. It was my mistake.
User's recommendation: Scentsy has great customer service!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Not happy at all
- Most of their products small amazing
- If you have a problem they will not make it right
Preferred solution: I want the product that they told me I was going to get
User's recommendation: Be careful if something happens they will not make it right
Federal Way, Washington
Needing to change phone number n email.. can't seem to get to the so I can
To transfer my sentsy pay to my sentsy prepaid
Preferred solution: I have good customer service
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |
Philadelphia, Pennsylvania
Missing product
- I did not receive what i ordered
Preferred solution: Deliver product or service ordered
User's recommendation: Include all items
E-commerce Talks
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This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Atlanta, Georgia
Report someone using scenty name for direct tv
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
I have called to report not receiving my product and I still do not have my product or an ETA
Preferred solution: Deliver product or service ordered
Boyertown, Pennsylvania
Burner fire
User's recommendation: Dont leave them off n plugged in.
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so wrong
If you only lost $1000 in 2 years, that is poor money management, not a scam.
You would be smart to contact an attorney.
Why would she need do contact an attorney?
I’m literally here to rant about consultants ripping me off on Facebook anybody know anything about this and the company?
Been there myself
I became a consultant just to buy stuff for myself and gifts for my family and have been very happy with the company, OMG I love everything I buy and my family looks forward to gifts, The bathroom cleaner is the bomb, I will be trying the pet shampoo for the first time when I receive it this Friday, I have a wax warmer in every room in my house, even the bathroom and some are on 24/7 , the ones in the bedroom are turned off at night, the lightbulbs literally last forever, even in the mini warmers! Im just not a sales person or even have the time to be a sells person but honestly, I have no problem at all buying 200 bucks worth of scentsly products once every 4 months, , I don't find the warmers boring at all, in fact, when I move and have more space, I want to buy different once so I can switch them out lol and OMG the skin care is incredible!
and when I move, first thing im gonna do is use a bath bomb, where I live now, we only have a stand up shower *pooh* the waxes are great, some last longer then others, I tend to prefer the ones that last longer so I always make a note of which ones do so I can keep buying those and I am totally looking forward to Christmas scents, my favs remind me of the holidays as a kid! totally a feel good moment for me! but anyway, the company is great and I have not noticed in any way shape or form how they could possibly be ripping anyone off?
as for the pyramid thing? well every job/business is a pyramid, you always have ppl above you that make more money and always have someone below you that is just starting out DUH now if a pyramid is not moving a "product" and just taking everyone's money then that would be illegal , just sayn
Well said !
You're the perfect example of someone brainwashed by Scentsy!
You clearly have no clue a what pyramid scheme actually is. And you clearly didn't become a consultant to buy stuff for yourself or gifts. That's as intelligent as saying "I got a job at walmart so i could buy stuff for myself and gifts for my family" W O W hahahahahahahahahahahahahahahaahahahahaha