ScentLok Reviews
ScentLok Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
1.6 star rating based on 7 reviews; 33% would likely recommend. ScentLok reviews show consumers are mostly dissatisfied, citing high prices and limited support while noting proven scent control.
Key Takeaways for Future Customers
- Expect quality scent-control products but prepare for limited support when ordering.
- Be cautious about billing and refunds; follow emails closely for credits.
Negative Feedback / Risk Areas
- Repeated ScentLok customer complaints about no phone support and email-only communication.
- Issues with refunds, missing parts, incorrect charges, and delayed orders.
Positive Feedback
Many reviewers praise the product performance and one report cited a fast exchange handled well.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
1.6 star rating based on 7 reviews; 33% would likely recommend. ScentLok reviews show consumers are mostly dissatisfied, citing high prices and limited support while noting proven scent control.
Key Takeaways for Future Customers
- Expect quality scent-control products but prepare for limited support when ordering.
- Be cautious about billing and refunds; follow emails closely for credits.
Negative Feedback / Risk Areas
- Repeated ScentLok customer complaints about no phone support and email-only communication.
- Issues with refunds, missing parts, incorrect charges, and delayed orders.
Positive Feedback
Many reviewers praise the product performance and one report cited a fast exchange handled well.
Media from reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Madison, Ohio
Exchange
World class customer service!
Incorrect size. They handled this with lightning speed and clear communication. This was world class customer service.
- Personally proven scent control advantage
Preferred solution: Exchange
User's recommendation: They stand behind their products and service!
Easton, Pennsylvania
Speak to agent
- - Communication is limited to a templated email; phone and messages are ignored, and attachments can't be sent, though the products are good.
You can't speak to anyone. They don't answer the phone or return messages.
Their only means of communicating with customers is via email using their pre-designated template.
You are not able to attach any supporting documentation or photos. I do like their products, just a complete joke when dealing with them.
- Good products
- Absolutely no customer service
Preferred solution: Full refund
User's recommendation: It’s a hope & a prayer if you need service
Easton, Pennsylvania
Return Credit Issue
- - ScentLok issued credit after a week of emails.
- - I asked for a call but never received one.
- - The credit was known only after my card issuer notified me.
After a week of emailing back and forth, ScentLok finally recognized the problem and issued the expected credit. I even asked in one of the several emails exchanged for someone to simply call me.
I never was called and no response was given to my email.
The only way I realized they issued the credit was because my credit card company notified me.
While I love the products from ScentLok, their Customer Service may well be the worst service in the history of mankind. Absolutely terrible!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerOrder difficulties with payment online?
I do not want to talk to their customer.
Will not accept MC Gift Card
And Debit card together for payment??
NO customer contact phone number??
Unable to ask questions prior to order regarding sizes/styles.
User's recommendation: Good Luck
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerMissing parts and can not contact
The radial is missing from the box. I only received the bag. It was purchased as the combo kit and the bag is useless without the radial to remove the scent from clothing.
Preferred solution: Would like to recieve the radial in so I can use the bag
User's recommendation: Have someone customers can speak to
Have not received order placed in November
- - Order placed in November; lock bag not received.
- - Support is only reachable by email.
- - Will not buy Sit Lock products again.
I placed an order in November and I still have not received the sent lock bag and what frustrates me. The most is a company having the audacity to only allow customers contact them via email. It will be the last sit lock product that I will ever buy just for that reason.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerHad purchased items from scentlock in NOVEMBER and paid on or about $335.98.
- - Hunting suit was too small.
- - I waited for a return label.
- - Replacement shipped; no extra charges promised; later charged $97 for exchange.
When I received the hunting suit it was way to small... asked about return..
had ro wait for a shipping label... I'm a disabled Vietnam Veteran and I was sick with bronchitis for weeks and contacted CS and they said I had time to do the return... I did, put on the paperwork to please refund my $... next thing I knew it was replaced and on its way ...
asked if any additional charges NO was the reply...
with all the hassle to get it back to UPS I just left it go... today I find an additional $97.00 was charged to me for an exchange for a hunting suit that I couldn't even get on...
Dan Martin
Disabled
Vietnam Veteran
Why???
User's recommendation: ScentLok isn't out to help Disabled Veterans, the zippers are difficult to work and the leg zippers should be to the waist to allow easier on and off of the trousers dfmartin7520@***.com
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