ScentBox
ScentBox Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
ScentBox has a 2.8 star rating from 6 reviews and a mostly neutral sentiment with 50% saying they would likely recommend. ScentBox reviews note mixed delivery and product experience and recurring mentions of billing and refunds concerns.
Key Takeaways for Future Customers
- Expect variable delivery times and verify subscription settings for auto-ship or membership options.
- Prepare for limited contact options and potential delays when using customer service.
Negative Feedback / Risk Areas
- Frequent complaints about late or missing shipments and wrong items sent, reflecting ScentBox customer complaints.
- Reports of website issues, dead contact links, and difficulty canceling subscriptions.
- Multiple notes about unresponsive support and disputed billing charges.
Positive Feedback
Customers who received orders praise the fragrances and enjoy getting a nice perfume each month, and some find product variety and price level acceptable despite service issues.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
ScentBox has a 2.8 star rating from 6 reviews and a mostly neutral sentiment with 50% saying they would likely recommend. ScentBox reviews note mixed delivery and product experience and recurring mentions of billing and refunds concerns.
Key Takeaways for Future Customers
- Expect variable delivery times and verify subscription settings for auto-ship or membership options.
- Prepare for limited contact options and potential delays when using customer service.
Negative Feedback / Risk Areas
- Frequent complaints about late or missing shipments and wrong items sent, reflecting ScentBox customer complaints.
- Reports of website issues, dead contact links, and difficulty canceling subscriptions.
- Multiple notes about unresponsive support and disputed billing charges.
Positive Feedback
Customers who received orders praise the fragrances and enjoy getting a nice perfume each month, and some find product variety and price level acceptable despite service issues.
Turn one complaint into a collective action
Raleigh, North Carolina
Didn't receive my package
I have not received my package.It was supposed to be here on march thirteenth , and never came i would like to know when will be here.
Toledo, Ohio
Didn't receive order
- - Charged for my order.
- - Ordered the premium, the most expensive.
- - Got an email to submit December order.
- - Still waiting for the November order.
They charged me for my order. I ordered the premium order, the most expensive one you can get, and I then got an email to submit my order for December, and I still haven't got my order from them for November.
- Everything about them is a con
Preferred solution: Deliver product or service ordered
User's recommendation: Don't even waste your money they're going to get you to send the money and not send you s***and then when you call them they don't even have a phone that they answer it's just a phone number that gives you the answering machine that tells you to leave them an email because apparently whoever made their customer service structure was about as retarded as this *** rip off of a company
Taking money off my card but they have not sent me anything
- - Card charged; I have not received a package.
- - Please dispute the charge, return funds to my card, and remove me from this product.
They took money off my card I no longer want these products I have not received another package at all but yall taking money I want to dispute this and put my money back on card take me off this product please
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Beverly Hills, California
Resolved: My item was Not Delivered as was stated on my email
- - They haven't replied after taking payment.
- - No way to contact them by phone.
- - I've had no problems in 2.5 years.
Company fixed the issue and I have been provided with apology. It came in the mail days after my email said it got delivered to me.
They have not taken the time to get back to me but taken the time to get the money for the product. Yet they have not one way to contact them by phone at all.
I've had no problems with them in the 21/2 years I've been in cahoots with these folks and at least they can give me some time to say something back to me. Get a phone number
- Nice perfume each month
- You might not get it and no way to reach any person to solve the problem
Preferred solution: Apology
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Beverly Hills, California
IM trying to use credit rewards points for an bigger bottle of perfume.
Excellent.
I would just like my rewards points and credit to go towards a larger bottle of fragrance. I like Burberry.
- Fragrances smell nice
Preferred solution: Burberry weekend
User's recommendation: Apply.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerBecause I haven’t received my shipment
- - Placed an order last week but can't choose a cologne or add it to the cart; it shows a last chance to choose.
Because I placed the order last week and it's not letting me choose my cologne and put it in the cart. I'm thinking that I already ordered my cologne and it's telling me my last chance to choose. It's not letting me.
Preferred solution: Deliver product or service ordered
User's recommendation: I don’t have any recommendations to future customers because I haven’t received mines yet, so I can’t recommend anyone until I see that this is for real
Two wrong items sent that I didn't even choose
- - They charged $46 for wrong items.
- - She said a $1 live fee; the $1 charge was declined.
- - I'm considering canceling my subscription.
Im not trying to get charged 46 dollars to fix my problem when I got the wrong items I talked to customer service and she tried to send me to another page to fix my problem. She said it will cost a dollar to talk to someone live .
And I used my cash app card for a dollar and it declined because they try to charge me 46 dollars. Im already thinking about canceling my subscription because of this
Preferred solution: What I asked for the two creed colognes creed aventus and creed himalaya
Ennis, Texas
Refund
659456 I been calling scent box since yesterday I received no call from no one it says please leave your name and number
Payed subscription wasn't received until over a month later
- - Order shipped on Nov 22 but not received until Dec 31.
- - No updates or way to contact the company.
- - Contact us link on the website is a dead link.
Order was placed and supposedly shipped on November 22nd and wasnt received until 12/31. No communication or updates about delivery and no way to contact company. If you select the contact us option on the website it is a dead link that goes to an error screen every time.
- Selection
- Not able to contact customer service
- Broken website
Preferred solution: Full refund
User's recommendation: No problems prior to this situation but kind of shady business to have your website contact us link not work.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Greenville, South Carolina
To cancel my scent box sample subscription!!
- - Wants to cancel subscription due to product issues.
- - Products didn't stay on the body as expected.
- - Suggests longer lasting fragrances for future.
Just want to cancel my subscription didnt like the products! Products didnt stay on your body the way I thought they would things just didnt go the way I planned. So maybe in the future yall can try to make longer lasting fragrances for the body to make sure customers are satisfied and very happy with product!
Preferred solution: Nothing
User's recommendation: Make sure this is what you want to sample
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerTrying to place an order
I'm trying to place an order, plain and simple. I don't understand why it's such an issue. How about a call?
Doylestown, Pennsylvania
Trying to place an order
Tried several times to place an order, but to no avail. Even after I called I couldn't get better results.
User's recommendation: Customer service must be improved.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerBilling problem
I tried calling Customer service but couldn't reach anyone. I had to leave a message, but so far nobody has called me back.
Preferred solution: I need to pay my bill, but I can't get anyone to call me back.
Wanna cancel my subscription
I need to cancel my subscription. Ive been trying to login so I can cancel and it keeps taking me in circles I need to cancel my subscription
Preferred solution: Cancel the subscription
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified BuyerRefund due the advertising of prices
IIam not happy and Id like my Refund and o want to sent their products back its not worthy of the prices .
- Deliver
- Most times not the right prephum
Preferred solution: Full refund
User's recommendation: I would not recommend anyone to try scentbox
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