trevor w Afg

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Verified Reviewer

Customer service

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Scenic communicated that I will receive a partial refund due to the many "upsets" on our river cruise. No arguements over the "cruise" but whoever is handling the refunds are crap!! No reponse to my many emailsEnjoy

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Preferred solution: Apology

User's recommendation: enjoy the boats

Susan m Fet

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Verified Reviewer
| map-marker Macclesfield, England

Holiday from *** on a scenic cruise and being total disregarded

Scenic UK - Holiday from *** on a scenic cruise and being total disregarded
Scenic UK - Holiday from *** on a scenic cruise and being total disregarded - Image 2

July 13 this year we went on a Rhine cruise with Scenic. We went Manchester Brussels then Zurich .

Our luggage never arrived . We got on the boat and we were assure it would be a couple of days before we got our luggage. We had the Royal Owners Suite which was spacious but no luxury products , no dressing table pump action soap shampoo and conditioner in the shower. We could not find a plug to plug in the dated hairdryer eventually we found one on the top shelf next to the wardrobe the other one was behind a mirrored door .

I askedif I could dry my hair in another cabin and they did agree. There was a hairdressers salon oboard but no hair dresser , piano but no pianist . Most guest were expecting a swimming pool but no pool. A disabled lady had to be carried by the crew up and down stairs because the lift didnt work.

We are vegetarians and I feel we were not catered for as well as we have been on other cruises.

We !were prepared to go home early but the cruise director kept telling us our luggage would be here in a couple of days eventually he told us it was going to be delivered to our house only then did customer services really intervened and we went home three days early. Never again

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Loss:
$10000

Preferred solution: Full refund

User's recommendation: Read all the reviews on Scenic Pearl

Susan m Fet

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Verified Reviewer
| map-marker Macclesfield, England

Holiday from ***

We arrived at the boat with out our luggage nevertheless we were promised it would arrive within a couple of days .

We had the royal owners suite which was spacious but no amenities instead of loccitane toiletries were had pump action soap and hand cream which was stuck down , no dressing table or mirror in the bed room there was no hair dresser on board also we were promised a daily newspaper. We are vegetarians and lived off salad and soup and pasta .

Now ,the entertainment on board was two quiz nights a duo on guitars a cellist and violinist ( amazing) . Oh and the library consisted of a shelf I. The loung with a few old paper backs.

Our clothes were delivered to our home when the holiday was over we were like refugees albeit the laundry did was and tumble dry the only dress I had which by the end of the holiday was only fit for the bin. Staff amazing thats the only thing that was acceptable on this cruise from ***

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Loss:
$10

Preferred solution: Full refund

User's recommendation: Do a sea cruise with Regent

Fran G Nwq

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Verified Reviewer
| map-marker Saint Albans, England

Appalling customer service

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We are scheduled to travel this coming Monday morning.

We have yet to receive our travel documents and obtain any personal response to our many queries, by e-mail or telephone.

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User's recommendation: Do not travel with this company

Anonymous
map-marker Cold Ash, England

..now quickly resolved. Question re luggage

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Ref 747698.

we are

off on Sunday to the Aegean Discovery. Received the docs yesterday by email.My wife wondered if we are going to receive the "satchels" that we opted for in the luggage "gift" as they would be useful for the trip, or whther they will be available on board.

Otherwise we may have to take our sceb=nic ri=ucksacks from our January trip!

Thanks

David Bailey

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Preferred solution: Problem solved..which it quicklynwas

Anonymous
map-marker Stoke On Trent, England

Unable to contact

They finally answered the phone, 3 days it took!

Each call wait about 1 hour, 3 times a day.

No reply on emails.

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