Scenic Chevrolet GMC
Scenic Chevrolet GMC Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Scenic Chevrolet GMC has a 1.0 star rating from 1 review, with consumers mostly dissatisfied and a recommendation of "Dont go".
Positive Feedback
There are no consistent positive remarks in Scenic Chevrolet GMC reviews; one review notes staff communication but overall sentiment is negative and price level is high.
Negative Feedback / Risk Areas
- Allegations of incomplete service and being charged for work not done indicating major customer complaints.
- Refusal of billing, refunds requests and disputes escalated to the bank and BBB.
- Poor customer service and limited product/service diversity cited.
Key Takeaways for Future Customers
- Verify written service details before work and payment.
- Document communications in case you need to escalate customer complaints or request refunds.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Scenic Chevrolet GMC has a 1.0 star rating from 1 review, with consumers mostly dissatisfied and a recommendation of "Dont go".
Positive Feedback
There are no consistent positive remarks in Scenic Chevrolet GMC reviews; one review notes staff communication but overall sentiment is negative and price level is high.
Negative Feedback / Risk Areas
- Allegations of incomplete service and being charged for work not done indicating major customer complaints.
- Refusal of billing, refunds requests and disputes escalated to the bank and BBB.
- Poor customer service and limited product/service diversity cited.
Key Takeaways for Future Customers
- Verify written service details before work and payment.
- Document communications in case you need to escalate customer complaints or request refunds.
Turn one complaint into a collective action
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Verified Reviewer
Defrauded in Service
- - The dealer confirmed a heater core flush but billed it as a coolant flush.
- - They admitted not performing the requested flush and refused refunds.
They have stated they've done nothing wrong and will not be refunding me.
I had recently had a coolant flush and wanted to make certain they understood what I was asking for and that I knew what I was asking for. Which was a heater core flush. The advisor assured me that I would be coming in for a heater core flush. When I arrived for the appointment, the advisor confirmed my appointment and that I was there for a heater core flush.
However, when my car was ready and I went to check out, the invoice said "coolant flush" and I questioned it. They informed me that they did in fact do a coolant flush but they focused on the heater core. I emailed the dealership when I got home about the situation. They again admitted not doing the service I asked for, told me I could come back and they would do a heater core flush for "free".
I requested a refund resolution and they refused. My bank has requested a refund and they have refused. BBB requested a refund, they refused. Since leaving the dealership I had the guys at the shop where I work flush my heater core for me and a lot of gunk came out.
So not only do they admit to me in email that they didn't do the service, it was obvious with all the gunk that came out when the shop I work at flushed it, that the dealership was definitely telling the truth when they said they DID NOT DO IT. So I just don't know why I would go back for a "free" flush, when it has been done elsewhere properly. I don't need diagnostics as my car is fixed. It was not fixed at the dealership.
There is no way they did a proper flush on my vehicle, coolant or otherwise. Had they done one properly they would have flushed til clear. My car had significant gunk come out when the heater core got flushed at elsewhere. I am in full belief I was scammed.
No way around it. $203.25 they refuse to refund me.
User's recommendation: Dont go
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