Scenic Chevrolet GMC

I contacted the dealership to handle a recall as well as schedule an appointment for a heater core flush. I specifically asked if they perform heater core flushes.

I had recently had a coolant flush and wanted to make certain they understood what I was asking for and that I knew what I was asking for. Which was a heater core flush. The advisor assured me that I would be coming in for a heater core flush. When I arrived for the appointment, the advisor confirmed my appointment and that I was there for a heater core flush.

However, when my car was ready and I went to check out, the invoice said "coolant flush" and I questioned it. They informed me that they did in fact do a coolant flush but they focused on the heater core. I emailed the dealership when I got home about the situation. They again admitted not doing the service I asked for, told me I could come back and they would do a heater core flush for "free".

I requested a refund resolution and they refused. My bank has requested a refund and they have refused. BBB requested a refund, they refused. Since leaving the dealership I had the guys at the shop where I work flush my heater core for me and a lot of gunk came out.

So not only do they admit to me in email that they didn't do the service, it was obvious with all the gunk that came out when the shop I work at flushed it, that the dealership was definitely telling the truth when they said they DID NOT DO IT. So I just don't know why I would go back for a "free" flush, when it has been done elsewhere properly. I don't need diagnostics as my car is fixed. It was not fixed at the dealership.

There is no way they did a proper flush on my vehicle, coolant or otherwise. Had they done one properly they would have flushed til clear. My car had significant gunk come out when the heater core got flushed at elsewhere. I am in full belief I was scammed.

No way around it. $203.25 they refuse to refund me.