Scenic Australia
Scenic Australia Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Scenic Australia has 1.0 star rating based on 1 customer review and consumers are mostly dissatisfied.
Positive Feedback
Staff and food were praised, with some guests noting good onboard service despite other issues.
Negative Feedback / Risk Areas
- Frequent Scenic Australia customer complaints cite no communication and no contact phone number.
- Hard to file complaints and Canadian office unresponsive, suggesting sales-only support.
- Luggage mishandling and poor onboard issue resolution were reported.
- Reviews note high prices and limited service diversity.
Key Takeaways for Future Customers
- Check Scenic Australia reviews before booking and consider travel protection.
- Document communications and insist on written confirmations for bookings and complaints.
- Be prepared for limited customer service support and possible delays retrieving luggage.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Scenic Australia has 1.0 star rating based on 1 customer review and consumers are mostly dissatisfied.
Positive Feedback
Staff and food were praised, with some guests noting good onboard service despite other issues.
Negative Feedback / Risk Areas
- Frequent Scenic Australia customer complaints cite no communication and no contact phone number.
- Hard to file complaints and Canadian office unresponsive, suggesting sales-only support.
- Luggage mishandling and poor onboard issue resolution were reported.
- Reviews note high prices and limited service diversity.
Key Takeaways for Future Customers
- Check Scenic Australia reviews before booking and consider travel protection.
- Document communications and insist on written confirmations for bookings and complaints.
- Be prepared for limited customer service support and possible delays retrieving luggage.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Complaint about recent cruise. Canadian office not helping or supportive
- - Amsterdam ship location not communicated.
- - Luggage was sent to Amsterdam airport after boarding, causing a sleepless night.
- - Bed 103 needs replacement.
1. Did not communicate where ship was located in Amsterdam.
Resulting a 1 hour walk in the pouring rain hauling luggage.
2. Once embarked my luggage was sent back to Amsterdam airport. Resulting in sleepless night not clothing and a missed windmill tour as had to go to airport to retrieve luggage next day.
3. Bed in cabin 103 on crystal needs to be thrown out.
4.
Never received my survey
Canadian office not responding to emails or phone calls
5. All complaints were registered with cruise director Cathy Lasouski and should have been reported.
Would appear Canadian office is just for sales and no support.
- Staff and food where great
- No contact phone number
- Hard to file complaint
- No communication
Preferred solution: Price reduction
User's recommendation: Caution in booking with Scenic.ca take your money and provide no support.
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