Scene Plus
Scene Plus Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Scene Plus has a 3.4 star rating based on 2 customer reviews; consumers are mostly neutral with a 50/50 split between positive and unfavorable feedback.
Positive Feedback
Scene Plus reviews note that some issues get resolved after contacting support and that points do credit from in-store activity when systems work correctly.
Negative Feedback / Risk Areas
- Repeated login and account access failures lead to lost redemptions and frustration, matching common Scene Plus customer complaints.
- App and website glitches cause blank screens and offers failing to load, preventing point accumulation or redemption.
- Poor customer service experiences include long waits, unclear escalation, and inconsistent help with account updates.
Key Takeaways for Future Customers
- Monitor your account frequently and record representative names when contacting customer service to resolve membership or account issues.
- Expect potential delays adding cards or changing contact details and verify linked accounts with your bank if points or logins fail.
- Consider alternatives if reliable point redemption is essential, as billing, refunds, and support can be inconsistent.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Scene Plus has a 3.4 star rating based on 2 customer reviews; consumers are mostly neutral with a 50/50 split between positive and unfavorable feedback.
Positive Feedback
Scene Plus reviews note that some issues get resolved after contacting support and that points do credit from in-store activity when systems work correctly.
Negative Feedback / Risk Areas
- Repeated login and account access failures lead to lost redemptions and frustration, matching common Scene Plus customer complaints.
- App and website glitches cause blank screens and offers failing to load, preventing point accumulation or redemption.
- Poor customer service experiences include long waits, unclear escalation, and inconsistent help with account updates.
Key Takeaways for Future Customers
- Monitor your account frequently and record representative names when contacting customer service to resolve membership or account issues.
- Expect potential delays adding cards or changing contact details and verify linked accounts with your bank if points or logins fail.
- Consider alternatives if reliable point redemption is essential, as billing, refunds, and support can be inconsistent.
Turn one complaint into a collective action
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Redeem points
I've been trying to redeem my points for weeks now. I've called several times but they will not help me as the phone number on file has been disconnected.
Scene Plus has told me several times that I need to contact Scotiabank to change the phone number on file. The primary number at Scotiabank is the correct number, and I don't know what the problem is at your end.
With 1.6 million points, I think we are a good customer. Please help because I am about to lose my mind.
User's recommendation: good luck scene plus operators were useless
Hamilton, Ontario
Scene plus -can’t add my card to the app
I could not add my scene plus card to the app as it keeps saying that it is connected to another account. Waiting for Scotia bank to cancel it.
Its too bad as I have been to the movies three times and cant get those points. I am hoping that I can add my scene plus to the account soon.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNot getting scene points
It was my mistake and to be honest, I was not sure how long it takes to get the scene points on my Thrifty's app. The customer service guy explained and now, all is good.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerOnly get blank screens
When I tap on ANY of the scene plus websites, I only then get blank white screens.
Also trying to update new card number to: 604646****073483
can I add my daughters card number under my email, as she doesnt have wifi.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCan't login
When I got my scene card 2 months ago I couldn't log in so I talked to u guys directly I still can't log in what is going on
Toronto, Ontario
It’s a scam not even a 1 star rating
The offers never loaded in the app. I cannot login into my acct ever since I was racking up and redeeming points.
The only points I get are in store offers. It is disappointing cause some of the weekly shops I missed out on were 750 a pop. Those never worked. I go to freshco 2xs a week or more and $60 a pop min.
I think the points are a scam in the app.
Customer service said there is a technical issue. I think they know and dont care to fix because theyd lose out lots of money 1000 pts= $10.
User's recommendation: Don’t bother- accumulate points elsewhere if points is the thing you are after. This company doesn’t care about loyalty.
Windsor, Ontario
Locked out of my account 5
When customer service called me back twice, I got the same person twice, a girl named Jen, who refused to give me her last name or employee number which I'm entitled to for reference purposes, and when on my second call with her I asked to speak with a supervisor, she kept making excuses why I could not talk to one, then she said my supervisor will call you back, then she called back, trying to disguise her voice, saying she was a supervisor with a different name, I'm disabled by being almost totally blind, so I could not access my account properly from the instructions and told her what I did and said I could not have done that and made a partially disabled person, feel like an idiot, then my girlfriend did it properly and it said my account was locked, I will report Scene+ to an agency that handles how disabled customers are treated, and she should be fired for impersonating a supervisor or at least retrained how to handle a customer's complaint without making them feel stupid, also I would like all my calls with her listened to since it says they are recorded for training purposes
User's recommendation: Access your account often to make sure it is correct & get names of any customer service representative you have to deal with.
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