Pissed O Qtf

I hate golf

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
If you are like me and hate golf, dont ever take your boat here! Any interaction with these people will lead you to sell your boat and buy golf clubs and never return to boating! We all know marine services are the Achilles heel of boat ownership. It takes forever to get anyone to look at the boat and even longer to have it repaired. It comes with the territory and we all accept it for what it is. What I cant accept, and neither should anyone, is the absolute contempt Marty displays toward paying customers on a regular basis. The exchanges Ive had with her were beyond unprofessional- they were genuinely meant to be personal attacks on my intelligence, logic and character. Think DMV in like Chicago or the district. (Apologies to both, as you cant possibly rise to the level of open hostility that Marty achieves) And heres the thing... shes getting worse!!! Please, please, please, do not subject yourself to this womans wrath. Take your boat to ANYONE else instead. Unless, of course, you love golf...
View full review
Loss:
$6000
Cons:
  • All

Preferred solution: Apology

User's recommendation: Run

Anonymous
map-marker Stevensville, Maryland

Service was good

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
I was surprised to see the bad reviews of Scandia Marind Services. Maybe only the complainers write reviews. Lately my experience with Scandia has been good. One Memorial Day weekend Eric rescued our vacation by coming to our boat to fix a water problem. The same thing happened on the 4'th of July weekend. Eric's wife has always been pleasant and helpful to me. I guess the asatisfied customers don't write reviews
View full review
1 comment
Guest

Let's apply a little logic here ... Most likely you are only going to take the trouble to write a positive review of a company if you are Super Happy / Satisfied with the products & services that you obtained from that vendor.

Likewise, you are most likely to write a Negative review of a vendor only if you are Super UNhappy, or actually driven to the point of ANGRY by that vendor. That's just simple common sense. With that lesson, apply your own common sense to the ratio of Scandia's negative reviews to Scandia's positive reviews on this site (overwhelmingly negative), and come to your own conclusion. None of Scandia's negative reviews come from a customer who "had an axe to grind" with Scandia when they hired Scandia to address their problem.

Rather, Scandia's negative reviews on this site come only from customers who were so upset with Scandia's services and/or customer relations behavior that they invested their own personal time to tell their story here. Their hope is that these Personal reviews of the services and customer relations provided by Scandia, by REAL Scandia customers, will help fellow boaters compare Scandia's performance to the performance reviews of other like vendors in the area, and then make an educated decision regarding the vendor that they would like to work on their boat. These authors were not born with feelings of quite poor services and customer relations provided by Scandia Marine running through their veins!! Instead these poor reviews of Scandia Marine are on honest assessment of their quite unhappy experience with the services and arrogant, rude custmer relations provided by Scandia!!

C'mon!! These authors did not "collude' to post negative reviews of Scandia Marine!! Heck, they don't even know each other!!

Yet there's a theme that is common to all of their stories. That's just Common Sense!!

Chris C Bnw
map-marker Annapolis, Maryland

Pressure wash bait and switch

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Last season (2017) I took my boat to Scandia Marine at Whitehall Yacht Yard for a hull pressure wash (as I was in between bottom painting years). Understanding that it was the week before Memorial Day weekend I not only called ahead but personally stopped by the Scandia office and spoke to a heavy set woman who claimed to be the owner and manager of the outfit. She assured me that it would not be a problem to pressure wash my hull as long as it was a quick in and out job which was exactly what I wanted. I live on Whitehall Creek in the neighborhood so bringing the boat in when they were ready for it was no problem. My pressure wash went fine and upon completion of the job the marine tech did a quick inspection from stem to stern when the hull was clean. He noticed that my set screw to hold my prop in place was missing and that he had to run up to the parts office and get another one. When he did so, the heavy set woman who runs Scandia came out of her office in an absolute rage claiming that there would be no repairs the week before memorial day. I knew that my prop would not come off in forward, only reverse potentially so I thought if I have to, i'll drive over to Jabins an see if they could put a set screw in the shaft while in the lift sling but the woman who runs Scandia Marine instructed the crew around my boat to "block it off to the side out of the way - that boat is not to go back in the water." I said now wait a minute, your yard tech told me it would take him 10 minutes to get that screw and set it - you are not impounding my boat for an entire holiday weekend over this and charging me for yard storage by the day until next week - that is completely unnecessary! She stated that she told me all that would be done was a pressure wash and once they discovered this problem the boat was deemed unsafe to relaunch and she would not put the set screw in that day and would not relaunch the boat prior to the weekend. At this point I told her that I would put the set screw in and I would do it withing the time frame that they needed to relaunch the boat. She told me that I was not permitted to put the set screw in myself and that her tech did not have time to do it (even though he told me he did). WELL NOW WE HAD QUITE THE MEXICAN STANDOFF! At this point I had had it with this *** and told her in no uncertain terms that if she did not relaunch my boat as promised and contracted that I was going to call the Anne Arundel County Police and the Maryland State Troopers to file a criminal complaint of felony theft of my vessel in refusing to relaunch and false imprisonment as I was stranded at the Marina with my ride home being confiscated by the Scandia owner against my will. Apparently, the real threat of a criminal complaint against this woman finally made her come to her senses and she wheeled around to the service tech who had been trying to help me and tersely ordered him to install the set screw, relaunch the boat and to "get this guy the *** out of here". BUT TO MY AMAZEMENT, SHE WASN'T DONE! She proceeded to lecture me and *** at me in a raised voice so the entire yard could here what an ungrateful SOB I was demanding extra services to which I told her the discovery of the missing set screw and literally a couple of minutes to replace it was not unreasonable, it was a standard thing in hull pressure washing. I now affectionately refer to this woman as "MISS PIGGY" based on her obnoxious, no outrageous behavior, the big mouth and yes, an astounding physical body double for the kermits Miss Piggy. TAKE YOUR BOAT ANYWHERE TO BE SERVICED OTHER THAN SCANDIA MARINE. MISS PIGGY IS AN UNETHICAL CROOK WHO TRIES TO STICK YOU WITH UNNECESSARY FEES AND SERVICE. MISS PIGGY IS THE ABSOLUTE WORST CUSTOMER SERVICE ORIENTED MARINE OUTFIT IN THE ENTIRE ANNAPOLIS AREA. Hopefully, at some point, the owner of Whitehall Yacht Yard, John White, will realize what a loser Scandia is and ultimately, a poor reflection on his otherwise very good Yacht Yard. He needs to find a replacement tenant ASAP. All of my neighbors in the Whitehall Manor neighborhood (adjacent to the Yacht yard) as well as those of us on Whitehall Cove and Whitehall Creek whom have tried Scandia all have negative experience. I am back at Jabins now enjoying quality care and excellent customer service and hope one day to come back to Whitehall Marina for service for convenience but as long as Scandia is there, DO NOT GET YOUR VESSEL SERVICED AT WHITEHALL MARINA VIA SCANDIA MARINE. Her staff was totally embarrassed by her behavior and apologized to me up and down on the qt when she went back up to her office. They know they're working for a total *** Felt sorry for them.
View full review
Cons:
  • Worst customer service experience ever from scandia owner
Reason of review:
Poor customer service
1 comment
Guest

Concur 100%

Dominick P Ebf
map-marker Annapolis, Maryland

Cannot be trusted

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Scandia was contacted to assist me with problems I was having with a bow thruster. They charged me over $900 and didn't fix it. When I came to move the boat nothing worked. They said the batteries tested fine but they batteries were dead when I got there. The stern thruster worked before they messed with things now it does not work. They came to the new marina I was at and promised to fix things in no longer then a two week wait. They won't return my calls, emails or anything a complete rip off stay away at all cost. All I wanted is for them to fix the boat what ever it cost but no they either don't know how to fix the boat or don't want to work that hard to do it. I don't know but what a disappointment after waiting for almost two months with nothing to show for it but a high bill and a none running boat. They seem to not care very much about their reputation as they just keep having one pissed off customer after another without any concern.
View full review
Loss:
$900
Cons:
  • Did not fix boat charged me then refused to come back to fix
Reason of review:
Bad quality

Preferred solution: Full refund

Anonymous
map-marker Annapolis, Maryland

Worst experience ever with a service vendor.

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Summary: $15,000 in damage to the boat, denial of responsibility, and a defense built on blatant lies. In the fall of 2015, I inquired about having my Valiant 40 hauled and stored for the winter, and asked if I could bring in outside vendors to do work on the boat. The answer was, "...yes, if they sign in and show evidence of insurance...". Several weeks later, when my boat was ready to be hauled, I told the yard manager the name of the shrink wrap vendor I had chosen and was told that the yard only permitted outside vendors to do work that the yard couldn't do with their own staff. Bait and switch, but no big deal. So I requested their shrink wrap service and told the manager that I wanted the shrink wrap to extend only to the toerail because the boat's hull was painted. He said, "no problem", and walked around the yard with me and pointed out several other boats that were shrink-wrapped in that manner, illustrating that they could perform the work as requested. He scheduled the haulout for a week later, and I left for home (250 miles away). Three months later I drove down to check on the boat and discovered that the shrink wrap had been installed all the way past the waterline, covering the painted hull. I immediately complained and the manager said he would have his staff cut back the shrink wrap and re-attach it to the toerail. I returned home, called back a week later, and was assurred that the fix would be applied. When I returned in early spring, the shrink wrap had not been touched. I cut it back and discovered, predictably, that the paint had been blistered over about half of the hull topsides. I showed the yard owner the damage and he said he would contact the third-party shrink wrap service who he had contracted to do the work. (Right, it wasn't the yard employees after all!) After a couple months of the yard owner's failure to do anything at all to resolve the issue, I filed a claim with my insurance company, Panteanius (which was very professional and responsive). Surveyors representing the multiple parties inspected the damage and the consensus was that the shrink wrap had caused the blistered paint. However, neither the yard nor their vendor would admit responsibility. Most importantly in my mind, the yard owner claimed in writing that I had been been present to see the work done, approved of it, and paid for it based on that approval -- all of which was a complete fabrication. I left Maryland with the boat in the water and didn't see it again until months later, and I didn't pay for the work until early winter when I was sent an invoice for the work having been done as ordered. To have the damage repaired cost me many days of effort, most of a season of boat use, and the deductible amount of my insurance policy. Every person and every business makes mistakes, so the real mark of good character is how those mistakes are addressed and corrected. The character of Scandia's owners is well evidenced by their response to the damage to my boat.
View full review
Loss:
$15000
Reason of review:
Bad quality

Preferred solution: Let the company propose a solution

Vaneta Mft
map-marker Baltimore, Maryland

Bottom paint - bait and switch

Scandia Marine Services - Bottom paint - bait and switch
In early July I contacted Scandia Marine for a quote to have my new boat bottom painted. I spoke to Marty, one of the owners, who quoted me $19.50 per foot for painting and $13.50 per foot for hauling and blocking. The boat is 21 feet. On July 21 I delivered the boat by water. It was hauled and blocked. On July 26, 2016 I received a written estimate for the work - $2281.24. I had clearly told Marty the boat was never kept in the water and had never been painted. I was told by Rob that the $19.50/ft quote was for repainting only and not for first time painting. After a week and a half with no satisfactory explanation for the discrepancy in price I took the boat after paying $283.50 for the hauling and blocking fee. I have received other quotes from local marinas which are significantly less than Scandia. I am clearly disappointed with my treatment at Scandia. Integrity is most important in business. I find them lacking and would not recommend them to anyone. Attached: quote received after the boat was hauled and blocked:
View full review
Loss:
$284
Reason of review:
Pricing issue

Preferred solution: Full refund

1 comment
Guest

Unfortunately, this person is not fairly representing the facts of what happen.

He called asked about the cost of hauling and bottom painting his boat. He NEVER mentioned, that the boat had no bottom paint on it at all or that it was kept on a lift.

Most all boat already in the water for any length of time have bottom paint on them. Since he asked about hauling, we naturally assumed it already had bottom paint on it. Therefore we quoted our standard rates for a round trip haul out and one of our seasonal bottom paint package prices.

Only when we actually hauled and blocked the boat on land was it noted by the service team that there was no paint on the bottom.

We contacted the customer explaining why the original quote would not apply. Explaining that adding paint on an un prepped, non barrier coated bottom would not adhere properly. If we did this without prepped and barrier coat, the paint manufacturer's will not warranty their paint product. In addition, we will not do improper work, even if a customer insists, as it always comes back to haunt us.

Yes, we did not refund his money for the round trip haul out, power wash, block and launch of his boat. This did cost us time and money, and we did not feel or see where we did anyone wrong given the information the customer provided. But we did not change him for land storage fees while his boat was on our property. This is normally not waived unless we are servicing the boat.

There was no bait and switch here, only unclear, bad initial communications from the customer, that did unfortunately cost him money. We feel very sorry he feels mistreated , but that was simply not the case.

Fayetta Dxn
map-marker Annapolis, Maryland

Scandia Marine's Reponse To Lies and False Claims

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Scandia Marine did everything possible right by this customer (Allan Taylor of Smyrna, DE) and he still thinks we screwed him over. Mr. Taylor is using social media and the internet anywhere he can to extort us and our business. As a small business owner we have to decide when to ignore bullies like this and when to stand up and fight back. So we are fighting back and here are facts about this person’s claims…. Mr. Taylor brought us boat from another marine service company back in the late fall of 2014. Seems he also had problems with many of marine services companies. His engine was disassembled in 3-4 boxes. We put his engine back together and made it operational. This was completed over the off season and finalized in March 2015. He was charged $3200 for parts and labor that were all itemized on his invoice. He paid for this within two weeks. When warm weather broke, we installed anodes to his engine and launched his boat for a sea trail. This was in May 2015. At that time we found the original over heating problem he was having. Over several months during the summer of trial and error, along with research, by two marine trained mechanics with over 60 years combined experience, we determined that the problem was related to the pop it valves. We recommended their replacement to Mr. Taylor. He declined to continue to put additional money into the boat and would make arrangements to come pick up his boat. Yes, we declined allowing one of Mr. Taylor’s potential transport companies to come here to pick up his boat, because that gentleman owed us money. At the time of pick up, Mr. Taylor was given a whole bunch of concessions, mostly related to labor due because of the length of time it took us to finally determine what was causing his original problem over the summer of 2015. But still when picking up his boat, he disputed having to pay for engine anodes that we had changed on his boat back in the spring. He claimed they were never replaced because they were worn. I took his claim seriously and researched the matter. I spoke with our head mechanic who remembers changing the anodes a few days before his launch in May. I pulled invoices from one of our marine suppliers and found an invoice for his anodes with his name in the PO line. Mr. Taylor’s specific anodes are not a stock item and had to be special ordered. At that time, we determined that the anodes did their job that summer and worn down as they should have from May to Sept. I declined to *** the charge for the anodes installation and cost of the anodes. But I did offer to send him another set of anodes at no charge. Mr. Taylor accepted that offer, paid his final bill of $246 and departed. I ordered the anodes that day and mailed them to him. I have confirmation that he received them. One month later in Oct 2015, I receive a bank notice that Mr. Taylor is disputing his credit card charges of $246 for the bill he agreed to pay. We opted to let the credit card dispute go and not drag out additional months. This is however not an admission that we did anything wrong. It is just not worth our time to go round and round with this unreasonable person anymore, time that could be spent helping our good customers. Mr. Taylor has spent only $4,128.15 with our company and not the tens of thousands he is claiming, another lie. Mr. Taylor has received just over $1,800 in concessions for work performed on his boat. Now more than two (2) months later, Mr. Taylor has taken to the internet and social media ripping us for absolutely no good reason. This is new way people can say anything with no accountability as they hide behind ID names. But apparently this guy has done this exact same thing 2 other marine service companies in the area. Yes, I took down our Facebook page temporarily to consider a response and consult our attorney. We are a small business and do not have the resources of PR firms and attorneys. It is back up now with this response. Mr. Taylor has also decided to attack the marina where our business is for no apparent reason other than to also blackmail them. They have had no interaction with him and don’t even know who he is. His response to the highly reputable marina owner was to try to blackmail them to take action against us. Apparently not understanding how business and contracts work. But this shows just how irrational and unstable this person is. Apparently he plans to extort anyone on the internet and social media to get what he wants no matter if it is wrong or right. Mr. Taylor seems to have nothing better to do but make up lies and is unable to move on with the rest of his life. Social media has good and bad qualities as we all know. But in this case, it is the only way Mr. Taylor can spew lies and rip companies with inaccuracies. Mr. Taylor if you feel you have a legitimate claim, please make it…in the judicial system. I am prepared and ready to defend our good name and reputation. BUT WE WILL NOT BE BULLIED OR EXTORTED. In the end, we hope Mr. Taylor finds peace and can more on with his life. If you are considering using our services and would like more information about this situation, please let us know. Please stop by, talk to us and meet us. I am happy to provide a dozen customer references of both sailboat and powerboat owners.
View full review
Pros:
  • Fairness
Anonymous
map-marker Ashburn, Virginia

Whitehall Marina inappropriate review on PissedConsumer.com

Whitehall Marina has not had a service department since 2006. The review for marine services (in 2015) is misdirected as we do not provide marine services. I do not know this frustrated boat owner, his boat, or the details which led to the submission of this review. I do know that he has never been a customer of Whitehall Marina. Whitehall Marina remains an excellent protected deep water marina. Please do not allow this misguided review to prevent you from considering Whitehall Marina as the home for your boat. Sadly, when we contacted PissedConsumer.com to have this review removed from the Whitehall Marina heading, they chose not to correct the situation. John White, Whitehall Marina
View full review
1 comment
Guest

They are your tenant and they unfortunately are a poor reflection on the entire whitehall yacht yard. You should should look to replace them with an ethical, customer service oriented service outfit.

Anonymous
map-marker Queen Annes County, Maryland

Great service

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Scandia has always been upfront and honest with us. They have bailed us out of a lot problems ... We will continue using this company. Erik and Marty go out of their way to help.. On more than one occasion they have had a mechanic on our boat the same day or the next. EX: Fixed our dinghy outboard on the spot ...same day Designed and made a dinghy block and tackle system Fixed our hot water heater plumbing ..Erik did this himself Winterized our boat and made modifications that made the whole process easy for the future. Glenn & Julie Elling 45
View full review
Pros:
  • Good service
Reason of review:
Good customer service
Anonymous
map-marker Annapolis, Maryland

Scandia Marine: Worst/Rudest/most Unapologetic Customer Service EVER

• Scandia Marine is a Marine Services Company owned & operated by Erik and Martha Lostrom out of Whitehall Marina in Annapolis, MD o Since Scandia took over marine services at Whitehall Marina, 07/01/2014, I have hired them for at least 3 separate services. For those three services, by Scandia’s own record, I paid them within 30 days, 21 days, and 2 weeks of invoice. o Scandia’s invoices state that they “Are Due Upon Receipt”. Thus according to Martha Lostrom, I therefore paid Scandia “late” x 30 days, 21 days, and 2 weeks on each or her invoices, as by her accounting, I was “late” as soon as she hit the send button on the invoices that she emailed to me. o Additionally, Scandia’s invoices are “due upon receipt” regardless of whether or not the work for which they were contracted was diagnosed and completed correctly. Scandia’s most serious lapse in this respect was the most recent job that Scandia attempted on my boat which was to diagnose and repair a “very substantial flood in my boat's bilge" that I had experienced on my most recent outing, which I advised Scandia that I had aborted due to safety concerns related to the flooding. o With Scandia’s mechanic on board, the source of the flooding was not obvious with the boat in the slip. Therefore I took Scandia’s mechanic on a brief cruise so that he could study the problem while I manned the helm. Scandia’s resulting diagnosis was that my bilge was flooding due to compromised stuffing in my boat’s rudder post. Scandia charged circa $300 for diagnosis and replacement of the RP stuffing which I paid (“late” - within 2 weeks of invoice). o Trusting that Scandia’s “repair” of my flooding bilge (for which I had already fully paid) was diagnosed accurately, and repaired correctly, I left the slip with a number of young kids on board. Within the first hour of the trip, I experienced at least an equal amount of bilge flooding as was the case prior to Scandia’s so called “repair”. Annoyed by the faulty diagnosis of the flooding problem (not to mention Martha’s rude, belligerant business manner), I again aborted the trip due to quite obvious and serious safety concerns for the boat and for the kids. o On the next business day after that (2nd) aborted trip, I insisted that Martha’s husband Erik come on board such that I could "re-explain" the problem to him in yet another attempt to get my bilge flooding problem diagnosed and repaired correctly by Scandia... Within 5 minutes of boarding the boat, Erik shined his flashlight on an unsecured “open” thru-hull (AS IN *** IN THE BOTTOM OF THE BOAT!!) in the starboard aft lazaret compartment. Once identified, this was a very simple fix which I completed myself with a few minutes of my time. o While I concur that replacing the stuffing in the rudder post was a useful thing to do, due to its age, that’s not the problem that I hired Scandia to fix. To my amazement (and perhaps the reader’s), even today, Scandia remains indignant, and will not admit that they made a mistake by identifying the rudder post stuffing as the primary source of the substantial bilge flooding instead of identifying THE HOLE IN THE BOTTOM OF THE BOAT, WITHIN INCHES OF THE RUDDER POST as the correct primary source of the flooding. o Instead of apologizing for Scandia’s own quite dangerous mistake, Martha Lostrom chose to exert her energies repeatedly berating me as a “delinquent, slow pay” customer (again we are talking 3 invoices paid - according to Martha - within 30 days, 21 days, and 2 weeks of invoice - $’S PAID FOR EGREGIOUSLY INCORRECT, UNSAFE, and INCOMPLETE WORK). o In fairness, admittedly, after tolerating Matha’s belligerent, rude business manner (from July 2014 through May 2015), combined with her pathetic attempt to cover up for Scandia’s, at best incomplete, and arguably incompetent. diagnosis and repair of my boat's quite serious safety problem, that left both my boat and my kids in quite real danger, AND not even coming close to acknowledging that or apologizing for that ---- When she called me a delinquent, slow pay for her last time in May 2015, yes, I went “nuclear” on her and said quite a few “unprofessional” things to her in return, all of which in my opinion. she very richly deserved... o This post is a much more professional explanation of why I will NEVER, EVER do business with Scandia Marine again. Based on my personal experience with Scandia Marine co-owner, Martha Lostrom’s consistent, rude, abusive, unapologetic, unprofessional business manner, if you would prefer NOT to be treated this way as a Scandia customer, I stronly encourage you to look elsewhere for your professional marine services too!!!
View full review
Loss:
$300
Reason of review:
Poor customer service
3 comments
Guest

My response to this post is late, since we just now saw his post. I find it interesting how he describes his interaction with me, when he and I never really spoke. He worked directly with my service writer and not me. We only spoke once or twice the entire time he had his boat here. The only time I contacted him was to collect money on services he contracted and received.

But I think the best way for us to respond is his post here is to copy an email I sent to him. I was never rude - direct yes. And I never called him a deadbeat. This is also his response after I we asked for prepayment of services he requested due to a history of poor payment.

Date: Wed, 27 May 2015 20:23:44

"Doug – Per our conversation just now –

- I will not continue to speak or deal with you on the phone or in person when you are yelling at me, calling me names and cursing at me. This is very unprofessional and not acceptable behavior.

- I will not have you in my place of business when you are behaving in this manner either – therefore we will not meet with you at this time until we feel you can act in a professional and calm manner. - We will not do further work for you – like installing your repaired bow pulpit until we receive payment for these services first. As I said before, this is because you have been slow and difficult to collect from in the past. In the past three invoices since August 2014 presented to you have been paid in 30 days, 21 days and 13 days past due. - We did not agree to or have NET 30 terms with ANY customer. Your assumption here is incorrect and this is not a standard for small businesses. Our Payment Terms are noted on your invoice is “Due Upon Receipt” or “Due at Completion”. - Since this is very first we are hearing you have a complaint about work we previously provided last fall. I spoke to Erik and he confirmed that your rudder packing glade was old, dry and had not been served properly in a very long time and that it was a source of water leaking into the boat. We replaced the packing materials and three (3) screws that were corroded and unusable. You were charged for this accordingly. When additional water was still found coming in, Erik met you at the boat and discovery an additional problem of a copper tube fitting that was glued into the hull for a possible propane locker drain which corroded off and leaking. Erik advised you how to correct the problem. You said to Erik you would handle and did not ask us to repair. You were not charged for Erik’s time on the boat with you to discover the secondary leak. It is our position that both these problems were the source of you taking on water and not one over the other. Doug, we are sorry you feel mistreated and are this upset. That has not been nor will ever be our intention. You are not being single out, as these payment policies apply to other customers in a similar position. However, they have been more understanding and willing to reestablish trust between us. So fair your approach with me is not a manner for us to regain trust with each other. Let me know what you would like to do with the bow pulpit project. Once you pay us for it, we will have it installed the next day (weather permitting). But I will not be issuing you any kind of credit to be applied here at this point. " His response - Thu 5/28/2015 8:22 PM "Marty, Fine. I will make arrangements for payment of re-installation of my bow pulpit with Scandia and we will be done with each other. I will deal with my other grievances with Scandia on my own. The contention that the flooding in Validity's bilge was coming from the rudder packing - doesn't even come close to passing a logic test. As I stated yesterday, and as Eric discovered and verified to you, there was *** in the bottom of the boat, Marty. That's the first obvious problem I would have expected Scandia to address when I hired you to investigate "bilge flooding". For now, we'll just have to agree to disagree. I do not disagree with Eric that replacing the rudder packing was a "bad thing". That was the logic with which I justified to myself, (and in the interest of Smooth Business Relations), just "swallowing that" as an "extra repair" at the time and saying "OK" to myself with respect to the fact that that work had nothing to do with the problem which I hired Scandia to investigate and repair. Your repeated rude business manner, however, finally pushed me over the edge, and as I stated previously, I "called a spade a spade"!! Since you were acting so "perfect", I simply pointed out an erroneous diagnosis FOR FLOODING that your company made. Are you seriously going to argue that that is not a fact??? Wow!!! After repeatedly being treated like some kind of "dead-beat" by you, each time, I became more and more angry and insulted. After a while, my patience that I demonstrated in the prior paragraph wore out. Simply put, Marty, rude begets rude. I certainly did not start out in that manner. Instead I responded. My FICO score is just fine Marty. I can go get whatever credit I want!! I have never, in my entire business life, been insulted, over and over again by a vendor as I have been by you. Not even close. When all else is stripped away, you repeatedly calling me a "deadbeat" is the behavior, from where I sit, that caused this business relationship to end. The balance on my bill is $400 Marty. I hope that Scandia's improved cash flow and the eliminated threat that I would "stiff you" makes the loss of another customer worth it to you. The math doesn't make much sense in my head from a business perspective, but, hey, your call!! I will be in touch with your office tomorrow with my payment method for that $400 such that we can get this done and, go our separate ways. Doug" Since this time, members of this person's family has stopped by and apologized to us for his behavior. We thank them for that.

Chris C Bnw
reply icon Replying to comment of Guest-1331437

Glad you cleared that up LOL. One read through of this response confirms the attitude problem at the top that results in so many customers experiencing poor customer service at Scandia Marine. Your email comes at the end of all of your unprofessional behavior that sent an otherwise reasonable, experienced boater off the deep end.All you did here was to castigate this poor guy who experienced the same, poor quality, rude and obnoxious behavior from M Lostrom that so many of us have experienced and hence, don't go to Scandia any more.In closing let me just say to M Lostrom - please keep posting these types of responses as you help to make our point!

Guest
reply icon Replying to comment of Guest-1331437

Welllllll, I have been away from this unpleasant memory for a long, long time, however, I happened to swing by as I picked up a crew member at Whitehall this past weekend which rekindled this unpleasant past ..... SIMPLY PUT, TO ANYONE WHO IS READING THIS, MARTY'S RESPONSE THAT "MEMBERS OF MY FAMILY (presumably my father, who basically was not able to venture from his residence much at all due to fairly advanced Alzheimer's / dementia, and is the only other "Family Member" who even knew Marty) APOLOGIZED TO SCANDIA FOR MY BEHAVIOR IS YET ANOTHER FLAT OUT, ARROGANT, OUT OF TOUCH WITH REALITY, BOLD FACED LIE!!!!!

At best, AND REMOTE AT THAT, Marty is hanging her excuse for her PATHETIC, RUDE, UNPARELLED (prior to and even since the days of the original event - across my entire lifetime) BAD BUSINESS BEHAVIOR on a so called "Apology" from a DEMENTIA PATIENT!! CLASSIC MARTY FOLKS!! LIES AND ARROGANCE!! CONSUME SCANDIA'S SERVICES AS YOU PLEASE.

I STAND SOLIDLY BY MY COMMENTS REGARDING THEIR SERVICES. To further substantiate my position, I invite you to reach out to me at 703-728-****. Talk to me, talk to Marty, make your own opinion. Obviously, I VERY FIRMLY ENCOURAGE YOU NOT TO, but If you do partake of Scandia's services, I truly do wish you the best of luck ..,..

Because You're Going to Need That to Get Through The Ordeal !!

Reach out ... Happy to answer any and all questions ....

View more comments (2)
Anonymous
map-marker Rockville, Maryland

Two Sides to Every Story

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
There are two sides to every story...I heard the story of this customer from this company. It seems the customer tired to fleece this company to pay for something that fell apart due to dry rot and not damage they caused. The customer had not taken care of their boat and seemed to be looking for someone else to pay for problems...When the company said no - they vowed to "bad mouth" them in anyway possible. The owners of the company refused to be black mailed by bad customers...they finished the job they were hired for and ask them to leave. So here they are again...I have used this company for years, they are good, knowlegable people. I would recommend them.
View full review
Pros:
  • Very knowledagle
Reason of review:
Good customer service
2 comments
Chris C Bnw

You relay this one unethical customer and those of us in business have all experienced that type of sleazebag. But where Scandia Marine in Annapolis is concerned, you need to give us over a hundred different sides to the story.

The number of complaints against this outfit are too numerous for this analogy. Based on my own experience, the management of Scandia has been known to operate in borderline criminal behavior against many other customers - that's the real other side of the story

Guest

You sound like a shill for the Scandia......... you may want to think twice before you post.

View more comments (1)
Anonymous
map-marker Annapolis, Maryland

Scandia Marine Services - DON'T USE THIS COMPANY

Please don't use this company. They damaged my boat cover while it was in their posession for other work and after Erik, one of the owners offered to pay to have it fixed recognizing that it did not have a 3 foot long rip in it when I dropped it off, his wife and co-owner called and screamed that they would not pay a dime to fix it. This was after I had already waited over two months and paid $2,900 for the unsatisfactory work they were hired to complete.It was the most unprofessional and upsetting experience I have ever had. I run a small plumbing company and know that this is not how company's should treat their customers.
View full review
Loss:
$250
1 comment
Chris C Bnw

same story for 5 years running - as soon as she steps in the bad customer service experience happens - "one unhappy customer can do more damage to your business than 100 satisfied ones can help it" I always kept this slogan in the front of my mind when dealing with customers. M Lostrom is incapable of understanding this concept - that's why she treats people the way she does.

She gets away with it because they are in an area where there is no competition. This business would never make it in a Jabin's setting with multiple yard contractors as they are not competitive in price, overall quality of work and their customer service is the absolute worst anywhere in the Annapolis area. They have to operate out of a place like Whitehall Yacht Yard or they'd go out of business.

And unfortunately, they are a bad reflection on an otherwise good marina. I live within walking distance of the yacht yard but would never take my boat there as long as Scandia is the service outfit.

Why Trust Reviews on PissedConsumer?

  • Professional auto and live moderation
  • 100% user-generated content
  • Equal opportunity and protection
  • Zero tolerance for fake reviews
  • Verified content
  • PissedConsumer is on the Inc. 5000 list

For more information read Blog article