ScanCafe
ScanCafe Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Overall sentiment is mixed to negative: reviewers value the Website and note a medium price level, but many cite problems with the Exchange, Refund and Cancellation Policy and lost or disordered files.
Positive Feedback
Customers say the scanning quality and website experience are generally acceptable and pricing is midrange compared with competitors.
Negative Feedback / Risk Areas
- Reports of lost JPGs and reordered slides affecting irreplaceable photos reflect serious data handling concerns.
- Poor customer service responses and difficulty obtaining refunds or exchanges appear in multiple ScanCafe customer complaints.
- High return shipping charges and unexpected billing for return postage were repeatedly mentioned.
Key Takeaways for Future Customers
- Read ScanCafe reviews and confirm the refund policy before submitting irreplaceable originals.
- Keep backup copies and get clear shipping and billing terms to avoid surprise charges.
- Expect medium pricing and variable customer service when evaluating this photo scanning service.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Overall sentiment is mixed to negative: reviewers value the Website and note a medium price level, but many cite problems with the Exchange, Refund and Cancellation Policy and lost or disordered files.
Positive Feedback
Customers say the scanning quality and website experience are generally acceptable and pricing is midrange compared with competitors.
Negative Feedback / Risk Areas
- Reports of lost JPGs and reordered slides affecting irreplaceable photos reflect serious data handling concerns.
- Poor customer service responses and difficulty obtaining refunds or exchanges appear in multiple ScanCafe customer complaints.
- High return shipping charges and unexpected billing for return postage were repeatedly mentioned.
Key Takeaways for Future Customers
- Read ScanCafe reviews and confirm the refund policy before submitting irreplaceable originals.
- Keep backup copies and get clear shipping and billing terms to avoid surprise charges.
- Expect medium pricing and variable customer service when evaluating this photo scanning service.
Turn one complaint into a collective action
Lacey, Washington
Trust your preecious memories elsewhere
I placed an order for almost $1,000 for ScanCafe to process 35 mm slides for me into jpg files. Overall, the processing of individual slides was generally fine, but satisfaction ended there.
1. jpgs from individual trips, some decades ago, were no longer in the same chronological order even though they had been carefully bundled when mailed to Scan.
2. All the jpg files later disappeared from all four discs! When I called ScanCafe, I was just told that your order is over 60 days old and there is nothing we can do. The customer rep was well trained in how not to be helpful at all.
3. Slides that had been orderly in inconvenient slide trays are now a mess. It is difficult to describe my sense of loss caused by this indifferent company. Use someone else.
- Quality of most jpg files
Preferred solution: Deliver product or service ordered
Dallas, Texas
Overcharged on shipping
DON'T USE THIS COMPANY, SCANCAFE will rip you off.
I had three slides, that's right three, that I wanted scanned. they told me it would be some minimum fee to do each slide, like 15 cents each, I don't remember exactly how much.
anyhow, they insisted that I send them the three slides in a pre-paid UPS envelope. Which I did,
when the slides were ready, they told me that it they would have to ship them back to me with ups in a box. Three slides and a CD with the images, I called to complain, the customer service in INDIA, was worthless, nobody ever called me back.
They held my slides hostage and I couldn't get them back unless I paid the return shipping.
I ended up paying about $21 for three slides.
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